The experience was brilliant we eventually worked out what we needed and the young assistant was lovely very pleasant and very knowledgeable. I have already forgotten the young woman’s name but that’... See more
Company replied
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The showroom was very nice and welcoming, the staff gave use time to browse without being pushy. When our decision was made the sales person explained everything very clearly, and answered all our... See more
Company replied
On entering the store, a lovely young store assistant called Paige approached my wife and I and asked if we needed any assistance. We said yes please. She gave us all the information about a sofa we... See more
Company replied
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Exceeded my expectations with the knowledge and professionalism
The knowledge of the agent I dealt with, very open and honest when I was shooting questions at her. Pleasant and polite throughout my visit. Gave me confidence to make a purchase without any sales patter or pressure. I knew what I wanted and wasn't swayed with my decision.
Very chatty and personal touch added. Great customer service from Demi, professional and a pleasure to work with. A credit to your business.
12 January 2026
Reply from DFS Furniture - Grantham
We appreciate you sharing your feedback with us. We're happy to hear that you had a positive experience and that you were satisfied with the service you received. We value you taking the time to leave us a review.
Kind Regards,
Vanessa
DFS Customer Support
Great selection
Great selection, friendly sales team that arent pushy and leave you alone to browse. Yet able to assist when required.
12 January 2026
Reply from DFS Furniture - Grantham
We're happy to hear that you enjoyed our selection and found our sales team helpful but not overbearing. We appreciate your positive feedback very much!
Kind Regards,
Vanessa
DFS Customer Support
Just popped in to Browse We popped into DFS Grantham and was met…
We popped into DFS Grantham and was met by Chloe .
She was extremely helpful but certainly not over powering and was happy for us to have a look around the showroom and told us that she would be on hand to ask any questions,
We left the store and came home to take some measurements and Chloe had emailed us the price of what we were looking to buy which made it soooo much easier once we were ready to place the order
We ended up ordering a 4 seater along with a 3 seater and ex large bench
8 January 2026
Reply from DFS Furniture - Grantham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Grantham
Good Morning Neil,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Delivery Charge
The buying experience was good and, hopefully, the products will meet expectations.
The only gripe I have is the £179 delivery charge. Spending nearly £4K, I would expect items to be delivered free of charge.
9 January 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
We're happy to hear that we ticked every box for you. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Large showroom and helpful staff
Large showroom and helpful staff. I found the range of furniture available very good. All the staff were very helpful, initially asking if I wanted help and then backing off until I had questions and wanted to place an order. Everybody was so friendly and knowledgeable.
7 January 2026
Reply from DFS Furniture - Grantham
We appreciate you taking the time to share your positive experience. We're glad to hear that our team members were helpful and knowledgeable and that you found our furniture selection to be very good. Thank you!
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The lad who served us couldn’t be more…
The lad who served us couldn’t be more helpful and friendly wish all were like him
6 January 2026
Reply from DFS Furniture - Grantham
Good morning Terence,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Fabulous care from staff
Fabulous care from staff ? From start to finish xx nothing was to much trouble ? THANKYOU so much xx
29 December 2025
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Really helpful and friendly
Really helpful and friendly with making our decision, no pressure, everything was explained well when we made the purchase.
3 January 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great service
Staff were very friendly and helpful. Explained everything very thoroughly
3 January 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great sales experience and felt the…
Great sales experience and felt the service was very transparent.
27 December 2025
Reply from DFS Furniture - Grantham
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Jordan
DFS Customer Support
Country Living sofa was great
We found the Country Living sofa was exactly what we wanted. Dan was friendly and efficient. All good.
3 January 2026
Reply from DFS Furniture - Grantham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Hassle free no pressure browsing
Hassle free browsing, knowledgeable and friendly staff, all round a nice experience
3 January 2026
Reply from DFS Furniture - Grantham
Good Afternoon Andrew,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Grantham 5 stars, Peterborough 0aul
The young lady at Grantham was 1st class. She was helpful,cheerful, asked a question she couldn't answer and she went to find out, coming back with the answer and a detailed explanation. 12 out of 10. We left having purchased with a big smile on our face. The only fly in the ointment was our visit to the Peterborough store last night, we were there to purchase and the young woman there coudn't be bothered leaving us and other customers without attention, only focussing on giggling with a male staff member on sofas in the corner. Grantham it is from now on despite the long drive. DFS, find staff interested in doig there job.
3 January 2026
Reply from DFS Furniture - Grantham
Good Afternoon Paul,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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