Visited to find replacement two seater sofas for the ones previously bought from DFS. Salesperson Paul was was most helpful giving good advice on items on sale, purchasing options, care for the item... See more
Company replied
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See what reviewers are saying
The salesman Patrick was really good and very helpful, we knew what we wanted and Patrick gives a breakdown of everyway which we could have the sofa in question.He gave us time to think and never pus... See more
Company replied
We’ve just been in looking for a new pair of sofas and we were really impressed with the service we received. The lad who helped us was lovely from start to finish — friendly, professional and clea... See more
Company replied
Paul was fantastic from start to finish. Even when we had to leave half way through to pick kids up from grand parents house. Explained everything, talked us through all of our options/different fabri... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10K reviews
Asks customers to review
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Very helpful and polite
29 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Fantastic service instore
Fantastic service instore. Pamela was very helpful and explained everything thoroughly and clearly. We couldn't have asked for a better service. Thank you.
29 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Such a brilliant help choosing my dream…
Such a brilliant help choosing my dream couch, very friendly, very happy with my overall experience would highly recommend!!!
28 July 2026
Reply from DFS Furniture - Gateshead
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Sales staff very helpful, great all round experience
Sales staff very helpful and no pressure or pushy tactics. A laid back experience which I prefer when buying something. I'm rubbish with people's names but the young lass that sorted us out was fantastic! Wouldn't hesitate to buy from there again.
28 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The young sales person Emma was very…
The young sales person Emma was very helpful with out being pushy
28 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic service
Fantastic service, polite delivery guys, all set up, rubbish taken away, and fast too
8 March 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello Kerry,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful lady got what I needed…
Very helpful lady got what I needed every item explainedha
27 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sales assistant very helpful
26 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff very nice and helpful
26 July 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The fa t that I was allowed time…
The fa t that I was allowed time to.look around the show room and not being pressured by sales people pushing for a quick sale. The salesman was polite informative and friendly o pressure.
26 July 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Carmel La-z-boy in willow
There was no hassle, no sales person was constantly on your back, you were left to browse and if you needed help, the help was there straight away, the member of staff that helped me was very patient whilst I made my decision
26 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Rachel was very approachable and…
Rachel was very approachable and knowledgeable about the products we were looking at. She was friendly and an asset to DFS. I would seek out Rachel in the future if I was visiting DFS
26 July 2026
Reply from DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Nice guy paul
The guy that served my daughter and I was really helpful and friendly would recommend this store
25 July 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
lovely staff
26 July 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
the staff where nice and pacient
the staff where nice and pacient. They answered all our questions very kindly. well trained and very nice staff
24 July 2026
Reply from DFS Furniture - Gateshead
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really friendly
Really friendly, helpful staff, the furniture I wanted was in the store so we were able to see it in person and try it out
24 July 2026
Reply from DFS Furniture - Gateshead
Hello Victoria,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Lewis was most helpful with the whole…
Lewis was most helpful with the whole process and he was very informative about the products.
24 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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