DFS Furniture - Gateshead Reviews 

Excellent helpful staff made the purchase very easy.
First class customer service all the way

Marc from DFS in Gateshead made my experience purchasing furniture very easy from start to finish. He gave me excellent advice regarding which sofa to buy which would accommodate having cats, and he explained all about the 5 year cover plan which will protect my furniture. Additionally he showed empathy for my health condition which he personally could relate to and helped me choose a sofa that was suitable. Marc went above and beyond even staying way past his shift finish time to help me. I had the best customer experience ever in DFS and I would highly recommend them and in particular Marc to help you buy new furniture. A****

Paul was very helpful and professional throughout our visit, everything was explained in great detail and he answered any questions we had were in a very thorough and helpful manner. Great service 👍

No pressure, friendly welcoming and allowed me to browse. Offered really helpful advice and suggestions - after shopping around returned and purchased. Simple and easy from start to finish, also best selection available.

We were made very welcome staff were very polite and professional!! Sales lady explained everything clearly,
Thank you.

Zak was very helpful and calming which was great as this was my first time purchasing a sofa. Went thought everything with me in detail and made it a very clear and easy purchase. Thank you😀

Great friendly staff, very helpful and knowledgeable. Made our purchase very easy

Good salesperson explained all I needed to know

Reviewing our salesperson Pamela. She made the buying experience enjoyable and informative. She helped find a sofa to fit our space and requirements and was very clear on the information provided.

Thank you to Jess for her advice and knowledge today. Her friendly approachable personality made shopping a pleasure. A lovely young lady who is a credit to the company.

Excellent service jess was very professional and very helpful

Lewis was amazing at his job and every question I had he answered straight away.

Just called in to browse, spoke with Lewis had an idea what i was interested in and directed me. Spoke aboit various styles that would suit comfort. Left me to browse, no pressure to buy.
Called in next day with husband to purchase. Spoke with Pamela explained i wanted to spend time just trying sofa which she understood & left me to it. Called her over placed order.
Found both staff knowledgeabke, respectful & no pressure to purchase. Very relaxed & happy experience.

The welcome and the help the offer of a lovely coffee the general experience was a real pleasure as I was looking for the sofa and the armchair that I would like. Well done DFS and thank you for looking after me..

The visit to the store was great, staff were really welcoming and helpful

Friendly, helpful, informative. Thanks Louis

We went to buy a new sofa but I need to take my dog in to try him on the sofa to make sure we both fit find, he’s a Labrador cross and this was not an issue Zak was fantastic and nothing was an issue and he takes through everything on the sofa we bought

In store experience at DFS Metro Centre was superb. We were assisted by Juliet who was very knowledgeable about the ranges, took time to explain everything in detail and understand our needs and preferences. Can’t wait to get our new sofa.

Paul was very helpful and explained every thing we would give him a ten.

Staff were excellent well informed on furniture