Visited to find replacement two seater sofas for the ones previously bought from DFS. Salesperson Paul was was most helpful giving good advice on items on sale, purchasing options, care for the item... See more
Company replied
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The salesman Patrick was really good and very helpful, we knew what we wanted and Patrick gives a breakdown of everyway which we could have the sofa in question.He gave us time to think and never pus... See more
Company replied
We’ve just been in looking for a new pair of sofas and we were really impressed with the service we received. The lad who helped us was lovely from start to finish — friendly, professional and clea... See more
Company replied
Paul was fantastic from start to finish. Even when we had to leave half way through to pick kids up from grand parents house. Explained everything, talked us through all of our options/different fabri... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10K reviews
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Customer service excellent
Customer service excellent, however just a small issue on delivery.. they charge! Spending alot on a sofa should be free delivery.
11 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Everything sorted so easy good advice as well
The man on phone cannot rember his name sorted everything out for me no problem
3 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
we felt really good about the choices…
we felt really good about the choices we had, and when we explained what and why we wanted that specific sofa the salesman was extremely helpful and explained exactly what we needed, excellent customer service.
3 August 2026
Reply from DFS Furniture - Gateshead
Hello Arnold,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Easy ordering of our chosen sofa.
Easy ordering of our chosen sofa.
Staff were helpful and friendly.
10 August 2026
Reply from DFS Furniture - Gateshead
Hello Yvonne,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff more than helpful and offered me…
Staff more than helpful and offered me various options towards my choice.
10 August 2026
Reply from DFS Furniture - Gateshead
Hello Yvonne,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Warm welcome.
Warm welcome, very friendly and extremely helpful in helping me choose the right furniture and colour I wanted. The assistant was not pushy and also very patient. I am happy with my purchase.
9 August 2026
Reply from DFS Furniture - Gateshead
Hello Jacqueline,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Thank you Zack
Thank you Zack. You were very helpful and patient. Appreciated the positive experience and the help getting what we wanted.
10 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent service by Michelle.
9 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service, friendly, patient and helpful- thank you!
9 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Lovely clean and well designed…
Lovely clean and well designed showroom.
Staff friendly and attentive without being pushy.
Once engaged both Zac on an earlier visit and then Paul today were very helpful and guided us effortlessly through the sales process.
Well done DFS :)
9 August 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Mark, the sales man was very knowledgeable and helpful on the products and services that are available.
9 August 2026
Reply from DFS Furniture - Gateshead
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Immaculate showroom and pleasant and…
Immaculate showroom and pleasant and welcoming staff.
Lewis handled our enquiry and we ended up buying the sofa there and then such was his enthusiasm over the sofa and price
9 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The staff were nice and explained all…
The staff were nice and explained all the info well and answered all questions without any problems.
2 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Fantastic store
Fantastic store, very knowledgeable about their products. Listened to what we needed and advised on products that would suit our lifestyle.
2 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent customer service from Paul
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Really professional
Really professional, very helpful and explained the sale.Paul was excellent.
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent service highly recommend no…
Excellent service highly recommend no pushy sales knowledgeable staff
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
My experience was really with mark he…Mark can’t thank him enough he was brilliant
My experience was really with mark he made me feel at ease and got me a cappuccino and I saw the two seater and the one chair that I like and we had a natter and he wasn’t push or try and change my mind he listened too me and In had my last recliner 17 years so it was time too get another one I recommend you too all my friends you are very good company so thank you so much.
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
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