Really great experience at DFS. The guy who served us was super helpful and patient, so sorry we don't remember his name! He gave us great advice on the right fabric and colour for what we needed with... See more
Company replied
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Staff very helpful and not too pushy, gave me great advice, best deals , very happy with my purchase, quick delivery with option to reschedule if needed.visited twice and purchased on second visit, on... See more
Company replied
We visited the store in Edinburgh today to simply see a few selected sofas in person intending on ordering online at a later date. Euan checked on us to see if we needed a hand and talked us through t... See more
Company replied
Neil was very helpful and explained everything in detail for me. Im quite indecisive but Neil was extremely patience. Also offered me a drink and went above and beyond. After visiting 4 other sofa sto... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fantastic customer service
Fantastic customer service, very friendly, listened to what we were asking then gave us all the information that we needed, gave us time to have another look to make sure we would be happy with our choices, then Ryan explained our payment options & went over everything with us before we agreed to everything would definitely recommend as friendly approachable staff
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The Tiny little things are important
This lady was so friendly and professional! She made us so comfortable from start to finish and also her superior looking over the deal was really professional !
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
excellent service
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Outstanding customer service
I was told about the excellent customer service - and delighted to say this was my experience today. It exceeded my expectations from the moment I stepped into the store.
Carrie was helpful, knowledgeable and made he whole purchase easy and comfortable.
Thank you
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service from the minute I walked…
Great service from the minute I walked into store. Lovely staff, beautiful store. Highly recommend.
11 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello Kevin,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello Jacqueline,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience, allowed us time to look around without pressure.
Whilst choosing were very helpful from start to finish with sizes, fabric, colours and ordering process.
10 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience at Edinburgh…
Had a great experience at the Edinburgh Newcraighall branch, store had a lot of choice & beautifully layed out.
Sukai was extremely professional, very helpful & made the whole experience a breeze.
8 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service from Zara
Great service from Zara. Very attentive and approachable. Asked questions to get to know my preferences.
8 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good honest customer service
Good honest customer service. Faruk at your Edinburgh Milton Link branch listened to what I wanted and paired me with my ideal sofa. While he offered the add ons he was obliged to, at no point did I feel there were high pressure sales tactics at play. Proper gentleman - engaging & courteous with good product knowledge.
29 June 2026
Reply from DFS Furniture - Edinburgh
Hello Simon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Zara was amazing at helping me find not…
Zara was amazing at helping me find not only the perfect sofa but also the perfect mattress and bed! Amazing customer service!
7 July 2026
Reply from DFS Furniture - Edinburgh
Hello Heather,
Thanks for your lovely feedback, we’re glad to hear Zara met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Zara Sim is a credit to your store..
Zara Sim is a credit to your store... polite, friendly, knowledgeable and efficient... made the whole buying experience seamless.
6 July 2026
Reply from DFS Furniture - Edinburgh
Hello Lyn,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Ashish was friendly and keen to help…
Ashish was friendly and keen to help without pressuring us.
7 July 2026
Reply from DFS Furniture - Edinburgh
Hello Andrew,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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