We had a really helpful shopping experience with John at DFS Dundee Kingsway (16th August 2026). We chose the Layla sofa bed for us and are hoping to be really satisfied with the product.
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We were meet by Beth, she was well informed about the products, listened to our needs and was able to point out suitable products for us to try and suggest different options we could think about. Sh... See more
Company replied
We bought our original sofas from DFS and were really happy with the quality over the years. We decided to buy new ones again through DFS and Ellie at the Dundee branch was great. She was very informa... See more
Company replied
We have shopped previously with dfs and wanted to go back to get a new sofa for redecorating On arriving we got Beth, I showed her a pic and she showed us the exact sofa which was the one we went fo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
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We bought our original sofas from DFS…
We bought our original sofas from DFS and were really happy with the quality over the years. We decided to buy new ones again through DFS and Ellie at the Dundee branch was great. She was very informative and helped us find the right match. It was a very smooth process and a bit of banter made it all an enjoyable experience! Thanks again Ellie.
9 August 2026
Reply from DFS Furniture - Dundee
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sean was very knowledgeable and…
Sean was very knowledgeable and understood our needs.
Friendly and accommodating.
9 August 2026
Reply from DFS Furniture - Dundee
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Tried to cancel my order through the website
Tried to cancel my order through the website at 8pm the same day but was told the store would phone me today 9.8.26,they did so at roughly 11am and told me i couldn't get the order cancelled as it had been sent to the manufacturer. I believe there is no way the manufacturer had even started working on the order as it was 16.46 when I placed the order
8 August 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Dealt with 2 different staff on 2…
Dealt with 2 different staff on 2 occasions and both of them were extremely knowledgeable about the corner suit we purchased.
9 August 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Very good experience
Very good experience. Wasnt hounded or followed around the shop. She was around where we could see if we wanted help. Once we decided what we were wanted she made the process very easy. She chatted all the way through.
9 August 2026
Reply from DFS Furniture - Dundee
Hello Chris,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
John from Carnoustie was great
John from Carnoustie was great! Great professional service
8 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Welcoming and friendly staff
Ellie was absolutely amazing so friendly and lovely to chat with! No pressure whatsoever and ran us through everything we needed to know!
8 August 2026
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Absolutely amazing customer services…
Absolutely amazing customer services can’t wait to get it delivered
8 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Great customer service from John
Great customer service from John , he was great with my whole family listening to what we needed and helping find the sofas that fit our family needs
1 August 2026
Reply from DFS Furniture - Dundee
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great service!
Sean was incredibly helpful in choosing my new couches and super knowledgable about the products available!
7 August 2026
Reply from DFS Furniture - Dundee
Hello Beth,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Was best customer service
It was relaxing didnt feel pushed or rushed into anything was given advice and suggestions with what i was after, sales person was very easy to chat to great customer service not pushy and good at explaining things as to colours materials what can be changed etc
7 August 2026
Reply from DFS Furniture - Dundee
Hello Carol,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service and no pressure to buy
6 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
We were meet by Beth
We were meet by Beth, she was well informed about the products, listened to our needs and was able to point out suitable products for us to try and suggest different options we could think about.
She is a very friendly and personable young lady with whom we felt very relaxed and comfortable.
In the end we found a set that suited both the wife and myself and were happy to purchase.
6 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
No nonsense
Great service - really straight forward explanation of the price breakdown and no mucking about with up selling.
6 August 2026
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience buying from dfs
Amy was great, thanks. Great customer service and made me feel respected and comfortable. Related very well with me.
5 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Double Bed Shopping
I made two visits and both times the members of staff were friendly, helpful and knowledgeable about the product I was interested in.
4 August 2026
Reply from DFS Furniture - Dundee
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Staff I dealt with in store were great…
Staff I dealt with in store were great (mainly Amy and her manager), very friendly and helpful.
4 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The lady whom served me was very polite…
The lady whom served me was very polite and cheerful
4 August 2026
Reply from DFS Furniture - Dundee
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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