l was looking at a sofa in the Dundee DFS store and was approached by Shaun who guided me through the furniture I'd previously reviewed online. He was extremely, professional, friendly and informativ... See more
Company replied
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On first visit was offered a coffee and left to have a look around the store with no hassle. When time to talk sales man had all the answers we wanted to know regarding the different sofas and fabrics... See more
Company replied
John was so helpful, he explained all aspects of all the settees we looked at. Made us feel very welcome and comfortable throughout the whole experience. Go John, you deserve a medal with listening t... See more
Company replied
I believe her name was Beth! She was the perfect amount of helpful she wasn’t always there she came when needed didn’t linger didn’t push towards anything. She was the perfect amount of presence wh... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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He was very helpful and he explained…
He was very helpful and he explained everything that we needed to know
24 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Dundee
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
The lady allowed me to take my time to…
The lady allowed me to take my time to sit, recline and relax in every chair I liked and didn't pressure me to make a decision. She just gave me space and time to make my own mind up.
27 June 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great service
When arriving at this store we weren’t approached by staff as soon as we looked at the first product which I was happy about . We got left alone to have a walk around and not get hassled . Once we finally had a look around then we went to staff for discussion . Sean was great and explained everything we asked .
Decided to go to other stores for look around also but when we went back for what we wanted Sean done everything for us . Great service from Sean and the team .
26 June 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sean met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Dundee
l was looking at a sofa in the Dundee DFS store and was approached by Shaun who guided me through the furniture I'd previously reviewed online. He was extremely, professional, friendly and informative and I didn't feel pressured any time. Because of the information given it was easy for me to come to a decision to purchase the sofa.of my choice.
26 June 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Shaun.
Kind Regards,
Jordan
DFS Customer Support
Great service
Great service
The 2 gents were great friendly and easy to deal with no pressure at all.
24 June 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Jackson was a great help with us in…
Jackson was a great help with us in picking out our new sofas. Really helpful and walked us through the upkeep with the sofas.
25 June 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service
The staff at the Kingsway Dundee branch were polite and helpful, especially Emily who helped us with our purchase.
25 June 2026
Reply from DFS Furniture - Dundee
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Emily.
Kind Regards,
Jordan
DFS Customer Support
John was so welcoming and made the…
John was so welcoming and made the purchase of the sofa for my first house easy and exciting! Thanks again!
23 June 2026
Reply from DFS Furniture - Dundee
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Helpful friendly staff who made us feel…
Helpful friendly staff who made us feel welcome along with our dog. We were served by Ellie who was very helpful.
22 June 2026
Reply from DFS Furniture - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
John was so helpful
John was so helpful, he explained all aspects of all the settees we looked at. Made us feel very welcome and comfortable throughout the whole experience. Go John, you deserve a medal with listening to me for so long.
22 June 2026
Reply from DFS Furniture - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Very relaxed and no pressure from the…
Very relaxed and no pressure from the sales team who were very helpful.
21 June 2026
Reply from DFS Furniture - Dundee
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
The gentleman in the store was very…
The gentleman in the store was very friendly and explained everything very well to my mother. Nothing was to much bother..
22 June 2026
Reply from DFS Furniture - Dundee
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Dundee
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Good quality , reasonable price.
The representative was straightforward, truthful, and helpful. A broad range. The pricing is reasonable.
15 June 2026
Reply from DFS Furniture - Dundee
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
On first visit was offered a coffee and…
On first visit was offered a coffee and left to have a look around the store with no hassle. When time to talk sales man had all the answers we wanted to know regarding the different sofas and fabrics. We walked away hasle free to think things over. Went back in to a warm welcome and readjusted from previous chat and worked out a layout that would work for us. All round found him, non pushy but had good ideas to add to make the whole experience enjoyable
21 June 2026
Reply from DFS Furniture - Dundee
Thank you so much for taking the time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Vanessa
DFS Customer Support
The staff and service were amazing
The staff and service were amazing. They explained everything really well and even managed to get me a deal on a new mattress the cheapest I had found anywhere
20 June 2026
Reply from DFS Furniture - Dundee
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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