Had a very good experience. The staff were very helpful, as we had some difficult issues which we needed to resolve and the staff offered some useful advice.
Company replied
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
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See what reviewers are saying
Good range of furniture in friendly, welcoming shop. Knowledgeable and helpful staff. Thank you to Jas who was super patient and waited through several to FaceTimes to my husband to make my decision!... See more
Company replied
My wife and daughter came with me to help choose a new sofa. We tried several styles and fabrics, and finally settled on the sofa and an armchair that we all agreed on. The sales person was very helpf... See more
Company replied
The staff in Droitwich were both helpful, knowledgeable and supportive when I was shopping in there. They were available to chat about products and freely answered questions but also let me browse at... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Had a very good experience
Had a very good experience. The staff were very helpful, as we had some difficult issues which we needed to resolve and the staff offered some useful advice.
29 July 2026
Reply from DFS Furniture - Droitwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello Daniel,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
May the member of staff at DFS Drotwich…
May the member of staff at DFS Drotwich store was brilliant, she informed myself of everything step by step. Very helpful friendly service.
27 July 2026
Reply from DFS Furniture - Droitwich
Hello Eva,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
When we asked a sales rep for…
When we asked a sales rep for information, it was clear, and useful. We were given time to look at our pace, then they came back to us after a reasonable amount of time. Then spent time with us, trying out the suites we liked, with lots of information. Not pushy.
Once we had made a choice, they went through everything that would happen next, again clearly. I would recommend the reps were more visible, on the shop floor. We did initially have to knock on the office door to find a member of staff. Overall a good experience, and a purchase made.
27 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for leaving us a review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Fantastic service and very helpful
Fantastic service and very helpful. Thank you very much.
27 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff were very helpful and it was easy…
Staff were very helpful and it was easy to order
19 July 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff very helpful
26 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Jas was very helpful
Jas was very helpful, I felt confident in my decision because he maid everything clear for me, great communication and very friendly approach.
25 July 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jas.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Droitwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff really friendly and helpful
Staff really friendly and helpful, we were left to browse without being followed round we were given a 3 week delivery window but it only took a few days which was perfect as it meant we could remove our old furniture before we went away.
14 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Great customer service, very informative and not pushy with selling things you don’t want or need..
19 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Michelle was very helpful
Michelle was very helpful, knowledgeable and made the whole experience a pleasure. No hard sell and answered the numerous questions we threw her way. Can't fault.
19 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Initially we had to wait to be seen by…
Initially we had to wait to be seen by a sales manager due to sickness/annual leave which was explained and apologised for the delay. Staff member was very knowledgable and experienced
18 July 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Lovely staff
Good range of furniture in friendly, welcoming shop. Knowledgeable and helpful staff. Thank you to Jas who was super patient and waited through several to FaceTimes to my husband to make my decision! A top man.
14 July 2026
Unprompted review
Reply from DFS Furniture - Droitwich
Hello Katie,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Choosing a new sofa.
My wife and daughter came with me to help choose a new sofa. We tried several styles and fabrics, and finally settled on the sofa and an armchair that we all agreed on. The sales person was very helpful and knowledgeable, and explained things to us about how the furniture was made and the fabrics used. We were very happy with the whole process.
20 June 2026
Reply from DFS Furniture - Droitwich
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff where very helpful and…
Staff where very helpful and knowledgeable. great experience .
16 July 2026
Reply from DFS Furniture - Droitwich
Hello Julie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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