I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... See more
Company replied
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Derby DFS and we spoke to Tasinah who was very nice. She sorted us out nicely with our new sofa for delivery in about a week. This to replace a previous DFS sofa from 2017 but the one we have ordered... See more
Company replied
We had a wonderful Experience with Nikki in Derby dfs was really wonderful and she really helped in finding our sofas and mattress for our new home. Thank you Nikki
Company replied
Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great member of staff helped us…
Great member of staff helped us thoroughly and look at all the options! Thanks
15 August 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derby
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derby
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derby
Hello Sarah,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very good customer service
Very good customer service, couldn't have been more helpful.
14 August 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very nice person and excellent way of…
Very nice person and excellent way of explaining everything excellent alrould
13 August 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Very easy purchase
Very easy purchase, sales person was great didn’t hard sell but advised best options for our specific need.
10 August 2026
Reply from DFS Furniture - Derby
Hello Ian,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I picked up 2 ex-display lamps from DFS…
I picked up 2 ex-display lamps from DFS in Derby. The service was fast and efficient, the staff member Michael was great and help us make our final choices. Well done keep up the fantastic service.
10 August 2026
Reply from DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
The gentleman was extremely helpful and…
The gentleman was extremely helpful and very nice thank him for his help
10 August 2026
Reply from DFS Furniture - Derby
Hello Donna,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Not happy with the quality of the…
Not happy with the quality of the customers service
Had to go back twice in1 day to sort things out
And not being able to talk to the store it's self and having to wait for a call vack
3 August 2026
Reply from DFS Furniture - Derby
Hello Beverley,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated.
We're very sorry for the overall experience you have had with DFS and for any lack of communication in relation to the order. It is really disappointing to hear this and I can assure you it's not how we like to treat our customers, we will aim to bring the issue to a mutual resolution.
I have chased this internally with the relevant department and advised the urgency to ensure you are contacted to discuss this. Apologies again for any inconvenience this may have caused.
Kind regards,
Lia
DFS Customer Support
Very good service & delivery
Very good service & delivery. Soon got our bed sofa. Wayne answered all our questions and was very friendly and easy to talk to.
3 August 2026
Reply from DFS Furniture - Derby
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Wayne.
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful and informative.
9 August 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Good service
The staff were very pleasant, helpful and knowledgeable on the sofas. We didn’t feel pressured at all.
6 August 2026
Reply from DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great customer service from Wayne in…
Great customer service from Wayne in the Derby branch, Explained everything in great detail, he wasn’t at all pushy and we weren’t rushed into anything. We did find what we were looking for and the free coffee was a nice touch
2 August 2026
Unprompted review
Reply from DFS Furniture - Derby
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Wayne.
Kind Regards,
Jordan
DFS Customer Support
The whole process at the Derby branch…
The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because we're guaranteed a hassle free, excellent customer service experience.
1 August 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
5 star just for the delivery guys…
5 star just for the delivery guys themselves, absolute diamonds all 3 of them. Extremely helpful
25 July 2026
Reply from DFS Furniture - Derby
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wayne was a top bloke
Wayne was a top bloke, very knowledgeable and helped us from initial walk in to ordering highly recommend
1 August 2026
Reply from DFS Furniture - Derby
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The sales assistant was amazing thank…
The sales assistant was amazing thank you to Ann-Marie
29 July 2026
Reply from DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
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