DFS Furniture - Derby Reviews 3,609

TrustScore 5 out of 5

4.9

Mansfield Road, Meteor Centre, DE21 4SY Derby, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was made to feel welcome was not pushy and explained everything well gave me space to look around and make my decision on my own. When it came to making my order everything was extremely easy and expl... See more

Company replied

Rated 5 out of 5 stars

My experience as normal with Sunny at Derby Meteor centre DFS amazing. I have been coming here for about 20 years now and have I had Sunny do my order or the manager Michael and have always had a prof... See more

Company replied

Rated 5 out of 5 stars

We ordered our Carlisle sofas from the French Connection range today at DFS Meteor Centre Derby and wanted to say a huge thank you to Amie for all of her help. She was incredibly knowledgeable,... See more

Company replied

Rated 5 out of 5 stars

Was looked after splendidly, was a kind person who brews a nice chocolate and coffee lol. Was very knowledgeable and thorough. Was a pleasure buying a corner suite.

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom

  • 0333 999 9818

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

Was made to feel welcome was not pushy…

Was made to feel welcome was not pushy and explained everything well gave me space to look around and make my decision on my own. When it came to making my order everything was extremely easy and explained well.

28 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Was looked after splendidly

Was looked after splendidly, was a kind person who brews a nice chocolate and coffee lol.
Was very knowledgeable and thorough.
Was a pleasure buying a corner suite.

28 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Hello,

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Incredibly helpful staff

While I already knew the sofa I wanted, Courtney at the Derby Meteor store was a massive help with my purchase. He took the time to run through the best layout possible and answered all my questions prior to purchase. Massive thanks.

26 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Hello Scott,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Nicola was a really friendly

Nicola was a really friendly , knowledgeable and efficient sales assistant that helped make the sale a fun experiance

25 May 2026
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Reply from DFS Furniture - Derby

Hello,

Thank you for sharing your positive feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

My experience as normal with Sunny at…

My experience as normal with Sunny at Derby Meteor centre DFS amazing. I have been coming here for about 20 years now and have I had Sunny do my order or the manager Michael and have always had a professional experience with either of them and will not go anywhere else to order my Furniture. Thank you both as always 10/10.

23 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great selection of Sofas

Great selection of Sofas, the lady that dealt with us was very informative, helpful and understood our needs with no pressure, showed us so many different options of colours, style and material. Took us 3 trips but have finally decided to go for 2 x 3 seater Sofas

21 May 2026
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Reply from DFS Furniture - Derby

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sales lady Amie was very helpfull…

Sales lady Amie was very helpfull without being pushy.
She understood our requirements and gave good advice.

19 May 2026
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Reply from DFS Furniture - Derby

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

DFS are the best

DFS are the best. Their furniture is of the highest quality and are very durable. It looks great in our home.

18 January 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Good morning Paul,

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Wayne was very knowledgeable

Wayne was very knowledgeable, succinct and helpful. The whole process was seamless. Thank you so much!

19 May 2026
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Reply from DFS Furniture - Derby

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Amazing staff

Amazing staff, very helpful

17 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Staff will ask if you need help and if…

Staff will ask if you need help and if you don't they leave you to browse at leisure . They are very pleasant and easy to talk to and make you feel comfortable would recommend to others .

17 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Good afternoon,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I always enjoy coming to Dfs for good…

I always enjoy coming to Dfs for good quality sofas. The staff was friendly and informative. Great value.

16 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Good morning Jean,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The gentleman that dealt with me was…

The gentleman that dealt with me was very friendly and very helpful. He explained every thing in great detail and to what I was entitled to

15 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good service

Good service

14 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Fantastic

We had a fantastic experience at DFS thanks to Anne Marie. She was incredibly friendly, professional and patient throughout the entire process. She took the time to understand exactly what we were looking for and offered helpful advice.
Anne Marie went above and beyond to make sure everything was perfect, and her excellent customer service truly stood out. She is a credit to DFS, I would highly recommend asking for her if you visit the store.

13 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Furniture Hunt

I had a most memorable experience at dfs today. I received a warm welcome by Courtney ( sorry if I misspelled the name) He was absolutely fabulous. He took his time to explain things to me in detailed and friendly manner whilst offering me different options to choose from and was very patient even though I changed my mind a couple of times.

The furnitures are absolutely perfect and credit options was great.

I had a wonderful experience and definitely recommend to anyone in need of furniture.

13 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Connor has dealt with my claim from start to finish of ordering very knowledgeable not pushy one bit with choosing a new sofa really good customer service from him nice and easy transaction he’s an asset to dfs.

Thanks again 👍

12 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The sales assistant was polite

The sales assistant was polite, friendly and helpful. He explained everything about the furniture, the process of ordering and payment options with patience and time. No hard sell or pressure.

4 May 2026
DFS Furniture - Derby logo

Reply from DFS Furniture - Derby

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

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