Dominic the DFS employee was professional, friendly, knowledgeable and not pushy. He helped us choose our sofas, colours and explained everything to us. He explained the 5 year cover and what it w... See more
Company replied
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See what reviewers are saying
I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... See more
Company replied
Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
Company replied
Derby DFS and we spoke to Tasinah who was very nice. She sorted us out nicely with our new sofa for delivery in about a week. This to replace a previous DFS sofa from 2017 but the one we have ordered... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4K reviews
Asks customers to review
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Helpful and happy
Recently purchased a sofa and the process was easy and straight forward. The member of staff that helped us, Dominic, was attentive, friendly and knowledgeable. He gave us all the information and let us know what was available to us in terms of payment plans and extras for the sofa. I would have preferred that we were asked more directly whether or not we wanted some of the additions to the sofa ie. The non slip feet. However I understand this is a business strategy and not one of the individual. The process was smooth and as someone that has not purchase a sofa before, I worried it would be a little overwhelming but Dominic put me at ease straight away with his friendly yet professional nature. Highly recommend.
25 April 2026
Reply from DFS Furniture - Derby
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sales without the pressure
The team at DFS were very friendly and knowledgable, and spent time talking to us about all of the options available. There was no rush or pressure to make any decisions.
4 May 2026
Reply from DFS Furniture - Derby
Good afternoon Miss Bradley,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Good range and helpful staff
5 May 2026
Reply from DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Nicky was friendly
Nicky was friendly, patient and really helpful. Our first time purchasing a sofa and Nicky made it a really pleasant stress-free experience, offering her expert advice and giving us space to discuss whilst letting us know she was on hand. Really helpful. All the other staff encountered were lovely too.
5 May 2026
Reply from DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Everything from the start was made so…
Everything from the start was made so easy, and in a professional manner
4 May 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Domanic has a welcoming and kind…
Domanic has a welcoming and kind manner. He guided us through our chosen purchase with clear knowledge and enthusiasm.
2 May 2026
Reply from DFS Furniture - Derby
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Tasinah is a credit to your…
Tasinah is a credit to your company.Excellent customer care and service .Thankyou
4 May 2026
Reply from DFS Furniture - Derby
Good afternoon Jo,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derby
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Friendly and knowledgeable staff who…
Friendly and knowledgeable staff who didn’t follow us around the shop
4 May 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Browsing in store
Browsing in store with ease without hindrance from staff, but staff were available when asked for advice and guidance, Ann Marie and Nickie were helpful staff members today
3 May 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Purchased our leather 3 seater sofa…
Purchased our leather 3 seater sofa from the Derby Store.Mark made the process quick and easy explaining everything in depth a very knowledgeable colleague.
2 May 2026
Reply from DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Happy to recommend
We were well served by Mark who was very knowledgeable about the product, as well as having an understanding of the needs of our generation as retirees. We did find he did more talking than listening, but he is very good at his craft.
There was a good range of choice and we were impressed with the quality available.
2 May 2026
Reply from DFS Furniture - Derby
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Nicky at Derby was very helpfull and…
Nicky at Derby was very helpfull and did the best deals she couod do for us
2 May 2026
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from beginning to…
Excellent service from beginning to end.
Everything was explained in detail and we couldnt ask for more.
Great service, keep it up.
2 May 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Anne-Marie and Nikki were both really…
Anne-Marie and Nikki were both really helpful and explained everything clearly.
30 April 2026
Reply from DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Took a little while to locate any…
Took a little while to locate any assistants unfortunately, but eventually the lady who assisted us was very helpful and very friendly, not pushy at all thank you
28 April 2026
Reply from DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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