I visited the Crawley store one two consecutive occasions to purchase a sofa. On both occasions I dealt with Paula who was so lovely and helpful. She made the experience stress free. Thank you Paula!... See more
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Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... See more
Company replied
I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... See more
Company replied
Very friendly staff and very helpful. Have previously bought a sofa from here and decided to purchase another one as great experience before. Zoe Chichester sold me my sofa and found her very friend... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The lady that served us was lovely…
The lady that served us was lovely helpful explained everything perfectly lovely lady to talk to brilliant service 10 out of 10
16 November 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff were great everything clearly…
Staff were great everything clearly explained and nothing was too much trouble.
15 November 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Exceptional Service
I couldn’t be happier with my experience at DFS Furniture - Crawley. From start to finish, the customer service was exceptional — friendly, professional, and genuinely helpful. The staff member took the time to understand what I was looking for and helped me find exactly the right pieces for my home.
Thank you for making the whole process such a pleasure!
8 October 2025
Reply from DFS Furniture - Crawley
We appreciate you sharing your positive experience with us. We're happy to hear that our team was helpful and that you enjoyed the service provided. Thank you for your kind words!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and concise
We were very lucky to have had assistance with the young gentleman at DFS Crawley. Despite the fact we already knew that we were going to buy a new sofa that day, he was really helpful and made a good impression on us. He had a colleague check everything that he did which we thought was very thorough. Can't wait for the new sofa!
1 November 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great buying experience!
Brook was very helpful, gave good advice, wasn’t pushy at all and overall a great buying experience!
8 November 2025
Reply from DFS Furniture - Crawley
Good morning Clay,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Tom was brilliant helped me no end and…
Tom was brilliant helped me no end and fantastic customer service this is why I went back to see him 👍
8 November 2025
Reply from DFS Furniture - Crawley
Good morning Matthew,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience, went in as my 3 year old was exploring, ended up leaving with a new sofa. Tom was great, helped us sort everything out quick and easy, everything was straight forward.
8 November 2025
Reply from DFS Furniture - Crawley
Good afternoon,
Thanks for your lovely feedback, we’re glad to hear Tom met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Excellent service from DFS Crawley
Excellent service from DFS Crawley. The young lady, I forgot her name, was super helpful, very knowledgeable and took the time to sit and answer questions.
We purchased our sofas!
1 November 2025
Reply from DFS Furniture - Crawley
We appreciate you taking the time to share your experience at DFS Crawley. We're happy to hear that you found our team member helpful and knowledgeable, and that you purchased your sofas!
Kind Regards,
Vanessa
DFS Customer Support
She's very nice person and help us to…
She's very nice person and help us to choose right products.
28 October 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
We're glad you found our advice helpful and that we could answer your questions thoroughly. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Derrin was absolutely amazing explained…
Derrin was absolutely amazing explained everything in detail
3 November 2025
Reply from DFS Furniture - Crawley
Good afternoon Andrea,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
I was made to feel welcome the shop …
I was made to feel welcome the shop opened on time I was not press ganged into a purchase and it was all very straightforward
2 November 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful …
The young guy who served us (we’ve forgotten his name!!) was friendly, helpful, efficient and generally a nice guy!
1 November 2025
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Sales team is very good and helpful
Sales team is very good and helpful. Answered all our questions.
24 October 2025
Reply from DFS Furniture - Crawley
We are happy to hear that our sales team provided helpful answers to all of your questions. We appreciate your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
We were impressed with Deren (not sure…
We were impressed with Deren (not sure about the spelling!)
We found the chair we wanted and she was friendly and efficient in dealing with the sale.
Just hope it all goes through smoothly and quickly now
29 October 2025
Reply from DFS Furniture - Crawley
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that you were impressed and that the sales process was friendly and efficient. We hope everything goes smoothly!
Kind Regards,
Vanessa
DFS Customer Support
Staff very helpful friendly and…
Staff very helpful friendly and professional. Explain everything clearly
29 October 2025
Reply from DFS Furniture - Crawley
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Crawley
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Brilliant customer service
Brilliant customer service.
Very welcoming staff in Crawley County Mall DFS store. We were even offered a drink whilst going through a very detailed introduction about the sofa that we loved and did bought. Overall really pleasant experience and would definitely visit the store again.
25 October 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
Thank you for your kind words.
Kind Regards,
Vanessa
DFS Customer Support
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