Was made to feel welcome and no pressure to purchase. Tom served us who was very helpful and knowledgeable and helped us work out what was right for us .
Company replied
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See what reviewers are saying
The whole process of my purchase was very easy from start to finish and well explained by the DFS assistant Ms Chichester,she was very professional and friendly.
Company replied
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... See more
Company replied
⭐⭐⭐⭐⭐ Excellent Experience I recently purchased a sofa from this store and had a great experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the perfect sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Was made to feel welcome and no…
Was made to feel welcome and no pressure to purchase. Tom served us who was very helpful and knowledgeable and helped us work out what was right for us .
23 June 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very professional and friendly
The whole process of my purchase was very easy from start to finish and well explained by the DFS assistant Ms Chichester,she was very professional and friendly.
21 June 2026
Reply from DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
19 June 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Annie has been a gem right from the…
Annie has been a gem right from the enquiry through to the ordering stage. Very knowledgeable, efficient and friendly. Now looking forward to receiving my new sofa.
Thanks Annie
13 June 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff helpful,informative and polite
8 June 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
When you buy the something from the…
When you buy the something from the DFS, make sure did not buy the insurance because they make the money they did not cover anything
3 June 2026
Unprompted review
Reply from DFS Furniture - Crawley
Good afternoon Rizwan,
Thank you for sharing your feedback with us, we are disappointed to hear you remain unhappy with the insurance policy provider. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
⭐⭐⭐⭐⭐ Excellent Experience
⭐⭐⭐⭐⭐ Excellent Experience
I recently purchased a sofa from this store and had a great experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the perfect sofa for my home. Delivery was on time, and the sofa arrived in excellent condition. The quality is fantastic, very comfortable, and exactly as described. I would highly recommend this DFS shop to anyone looking for quality furniture and great customer service
2 June 2026
Reply from DFS Furniture - Crawley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Reply from DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Zoe was very helpful and efficient in…
Zoe was very helpful and efficient in helping us to choose the sofa that was right for us.
31 May 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Good experience we got more ideas about…
Good experience we got more ideas about the sofa materials. Thank you.
23 May 2026
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello Neil,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Staff were very helpful and friendly.
17 May 2026
Reply from DFS Furniture - Crawley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Store was very presentable
Store was very presentable. Staff Tom was very helpful with some other staff. Both found solutions we as a family looking for.
I can definitely recommend this store.
16 May 2026
Reply from DFS Furniture - Crawley
Good morning Anil,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Not a positive experience.
Unfortunately I have not had a positive experience with DFS. I ordered the Gilmorton Sofa through the Crawley branch to only receive the incorrect coloured sofa after approximately 3 months. The Branch offered me to keep the incorrect sofa for what I would consider an insulting discount. Not even enough to cover my lost wages taking the day off work for the delivery. However, I eventually received the correct sofa after waiting approximately 5 months for DFS to offer me an embarrassing £50 deduction for the inconvenience. Overall, not happy in the slightest with the time taken and 'thank you for your patience' discount.
4 January 2026
Reply from DFS Furniture - Crawley
Good morning Jake,
Thank you for taking the time to share your review, your feedback is greatly appreciated and we are very sorry for the overall experience you have received with DFS.
I see that a replacement furniture was agreed upon, which follows your consumer rights since only one solution is needed. Because our furniture is handmade to order, there is a lead time for all items, including replacements. You were also offered a £50 goodwill gesture as a kind offer, since the store manager had already provided a solution. We apologise that you are still unhappy and hope the replacement items meet your expectations.
Kind regards,
Lia
DFS Customer Support
Really friendly staff helped made me…
Really friendly staff helped made me understand would definitely recommend very nice young lady, Annie.
14 May 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Annie.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
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