Staff were available to answer any questions and were knowledgeable but you never felt harassed so was able to browse comfortably. There were many different types and a lot of sample to choose from
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See what reviewers are saying
We visited your Coventry branch and spoke to a young lady called Eleeza ( apologies if this spelling is incorrrect ) she was very good and took my wife and children through the functions of this par... See more
Company replied
From the moment we entered the Coventry store the customer service was very welcomed. Myself and my partner had been looking at sofas for a couple of weeks and wanted to finalise our choice. We... See more
Company replied
Maz was fantastic from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly without ever being pushy. He made the entire process straightforward and str... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, United Kingdom
- 0333 999 9756
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service
Very friendly and helpful staff no pushy sales highly recommend DFS
28 June 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Maz was very helpful
28 June 2026
Reply from DFS Furniture - Coventry
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant customer service..
Brilliant customer service..
Explained product in very detailed way...
No Hard sale
Very upfront and transparent
Helped us alot in making a decision
Helped in choosing design and shape and size of a sofa as per our need
27 June 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service. Not pushy at all, just helpful and polite.
27 June 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Coventry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly and knowledgable staff
Friendly and knowledgable staff, made our experience a pleasure
26 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
My experience was fast and all done…
My experience was fast and all done right . Nice man very helpful
23 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service
Good customer service , good quality products, good finance options. Will was very knowledgeable and very friendly and a pleasure to talk to .
21 June 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The salesman who served us was great
The salesman who served us was great, nothing was too much trouble. He just let us look around the showroom asked us a couple of times if we were ok. And answered any questions we asked, I hate it when salesmen jump on you, we felt quite at ease .
19 June 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service!
Will served us, and even though we arrived only a few minutes before closing time, he couldn't of been more helpful and informative.
He made the whole process of buying very straight forward.
20 June 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Coventry
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Coventry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Lovely customer service
Lovely customer service.
Wasn’t jumped on as soon as we went to look.
Very helpful staff once we had made a decision
10 June 2026
Reply from DFS Furniture - Coventry
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
very friendly polite staff that were…
very friendly polite staff that were not pushy and extremely helpful
17 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
No pushy sales people following us…
No pushy sales people following us around the store. The advisors were helpful and knowledgeable.
Looking forward to seeing how the delivery goes.
14 June 2026
Reply from DFS Furniture - Coventry
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent service and advice from the manager Darren.
As previous customers we were looking to replace 2 items of furniture, a single chair and a small sofa.
After looking at various items we had virtually made our decision but needed clarification on a couple of points and luckily Darren was there to advise us.
He was very helpful and helped us to choose accessories such as pillows and also talked us through all aspects of DFS services.
We made our decision there and then and Darren advised us on delivery dates/ procedures and sorted out finance and our deposit. All in all we are very satisfied with the service we received.
13 June 2026
Reply from DFS Furniture - Coventry
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
The store was welcoming and the staff…
The store was welcoming and the staff were friendly and polite. They were no pushy and were very knowledgeable
13 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Helpful & quick maz helped us get…
Helpful & quick maz helped us get sorted really friendly
13 June 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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