Had a Wonderfull young lady named Imogen help us today .What made it for me was, she wasn't pushy was incredibly helpful clear and concise made sure we were 100% happy with our order and more importan... See more
Company replied
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See what reviewers are saying
Matthew at Colchester Branch was very approachable and did not pressure us into buying anything we did through our own choice. He explained everything thoroughly. Very good service
Company replied
Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more
Company replied
Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5K reviews
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Superb service from marbs today when…
Superb service from marbs today when buying my sofa, everything about the whole experience from start to finish was exceptional. I cannot thank Marbs and his team enough for the help and service I have received. I cannot wait to receive my new sofas with the express delivery! Amazing!
5 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Buying new sofas
Very friendly welcome and good choice of sofas. Everything was fully explained so didn’t feel any pressure to buy. Left feeling that we were valued customers.
4 August 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
10/10 service
Very happy with the service recived in store today mabs was very helpful much better service in store from him. Helped us pick the right sofa for our home.
3 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Was served by Emma
Was served by Emma. Impeccable service. Very knowledgeable and explained the options and found exactly what we were looking for.
1 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
I visited the Colchester store and lady that helped me was very helpful and kind
I visited the Colchester store and the lady I had was Very straight forward very helpful and answered all questioned I had, would recommend highly
27 July 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Elaine was the most warm informative…
Elaine was the most warm informative lady she helped use every inch of the way to purchase our new suite and dining room table and chairs, this lady should get a promotion she is an asset to the company
Linda & Rhys Warner
2 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Elaine.
Kind Regards,
Jordan
DFS Customer Support
New Sofa purchase.
Great service with no sales person pressure.
We were left to browse until we were ready to talk to a sales person.
Mr Singh the sales person was great and very helpful.
1 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The store had a large range of…
The store had a large range of furniture and we finally made our choice the staff were extremely helpful and answered all out questions.
The only down side is the ridiculous amount for delivery but realising this is a bargain chip.
31 July 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Matthew the salesman was very helpful…
Matthew the salesman was very helpful and knowledgeable being able to help us get exactly what we wanted and clear help us through all steps of the purchase process
30 July 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Staff was very helpful
30 July 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Nice experience
No one hassling you left you to browse and helpful and knowledgeable Singh was excellent knew his stuff!!
29 July 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great service and can’t wait to get our…
Great service and can’t wait to get our new sofa, thankyou for everything DFS Colchester
29 July 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Once I explained what I was looking for…
Once I explained what I was looking for Mabs was very helpful and able to advise me on what sofas would meet my requirements to help me to decide on what best to purchase to fit in the space available in my lounge.
27 July 2026
Reply from DFS Furniture - Colchester
Hello Adam,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady that sold the furniture was…
The lady that sold the furniture was very good at explaining everything,
First class service
27 July 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful and friendly service from mabi…
Helpful and friendly service from mabi and Emma . Knowledgeable about the furniture and care of it
26 July 2026
Reply from DFS Furniture - Colchester
Good Morning,
We are really happy that Mabi and Emma met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent service from Mr Singh
Mr Singh talked us through all the information and helped us. He was extremely knowledgeable on the products and we selected a new suite. Very pleased, very friendly man with great personality.
27 July 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
My wife and I recently visited DFS..
My wife and I recently visited DFS Colchester and had a great experience. Grant, the sales assistant, was extremely knowledgeable and helpful without being at all pushy. He gave us plenty of time to browse and make our own decision, which we really appreciated.
Grant also took the time to have a friendly chat with us about how long we'd lived in the area, which added a lovely personal touch to the experience. Overall, the customer service was excellent, and we felt comfortable and well looked after throughout our visit.
We'll definitely be returning to DFS in the future and wouldn't hesitate to recommend the Colchester store. Thank you, Grant, for making our furniture shopping such a pleasant experience
26 July 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Grant met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
The sales assistant was very helpful…
The sales assistant was very helpful and let us take are time in deciding which sofa we wanted.
25 July 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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