Had a Wonderfull young lady named Imogen help us today .What made it for me was, she wasn't pushy was incredibly helpful clear and concise made sure we were 100% happy with our order and more importan... See more
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See what reviewers are saying
Matthew at Colchester Branch was very approachable and did not pressure us into buying anything we did through our own choice. He explained everything thoroughly. Very good service
Company replied
Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more
Company replied
Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Top service from real warm and friendly…
Top service from real warm and friendly staff. Was offered tea or coffee and asked whether I’d like the air con machine moved to where we were sitting, as it was one of the hottest days of the year. The service was of highest standard, Mr.Singh was very thorough with his knowledge and explained everything clearly.
13 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Good quality at competitive a price
The salesman, Mabs in the Colchester store was not pushy in any way. He was confident, professional and very knowledgable about the products.
The product was competitively priced and very comfortable.
We made the purchase.
13 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We were greeted with a smile by Singh…
We were greeted with a smile by Singh ,very helpful & informative, no pressure.offered honest advice.
12 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great shopping experience
I knew the sort of thing I was looking for. Chris helped me to make the final choice and make the purchase. Which was done efficiently and pleasantly. Thanks Chris
12 August 2026
Reply from DFS Furniture - Colchester
Hello Claudia,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful
Elaine guided us through our purchase, she was friendly and very informative making everything very easy and relaxed.
11 August 2026
Reply from DFS Furniture - Colchester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Me and my two children visited DFS…
Me and my two children visited DFS Colchetser and saw Elaine, for what i anticipated to be an intense experience was made seamless and very relaxing! Elaine was honest and also very respectful. I would recommend people to personally see her! We are counting down the days untill our new sofas arrive to our new home! Thank you!
1 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
IT was a very good experience
IT was a very good experience, the staff were helpful efficient but not pushy which is what I like in a sales person.
11 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Fantastic service great person to talk…
Fantastic service great person to talk to customer service was excellent so I decided to buy
9 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff made the visit worth…Joyce
The staff made the visit worth while,and the prices very good,
10 August 2026
Reply from DFS Furniture - Colchester
Hello Joyce,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The whole experience was first rate
The whole experience was first rate , the sales advisor who sold us our furniture , a Mr Singh in Colchester branch was exceptional.
8 August 2026
Reply from DFS Furniture - Colchester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Mr Singh was a amazing man with so much…
Mr Singh was a amazing man with so much knowledge about the Sofa we purchased at Colchester DFS he is a very kind helpful man and the stores manager great as well. Coffee was nice as well.
9 August 2026
Reply from DFS Furniture - Colchester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Brilliant customer service from Mabs…
Brilliant customer service from Mabs and Singh- they were extremely helpful and worked together to help us find the perfect sofa! Very patient with us as indecisive buyers and helped us to see what would and wouldn’t fit in our front room!
9 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Finally found what I was looking for…
Chris was excellent and incredibly helpful, knowledgeable as well as friendly.
8 August 2026
Reply from DFS Furniture - Colchester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellent service
We had immediate help as soon as we got there. Very helpful and efficient service. Friendly and professional.
8 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Today I bought furniture from DFS
Today I bought furniture from DFS. The man that serviced me was called Singh..He was great.. his customer service in the store was great . I’d definately recommend him to friends. We were given a coffee too which was lovely x Thankyou Singh
7 August 2026
Reply from DFS Furniture - Colchester
Hello Lorraine,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Am amazing experience with a…
Am amazing experience with a enthusiastic member of staff who was super helpful & knew all his products
7 August 2026
Reply from DFS Furniture - Colchester
Hello Tracey,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing staff helpful polite great…
Amazing staff helpful polite great customer service
6 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
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