Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more
Company replied
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Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
Absolutely amazing experience. Tarlok made it so relaxing and enjoyable to choose the right sofa for us. He was a fantastic employee a really nice gentleman. So glad we was served by hi. He made our e... See more
Company replied
Came in previously and the member of staff was super helpful and knowledgeable and really helped us narrow our search down. When it was time to purchase she remembered us and took the time with our la... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was welcomed on arrival
I was welcomed on arrival, given the information I needed, and left to peruse at my leisure
26 August 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Mabs was great!
26 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant
The man that helped us in the shop was very helpful and super approachable. He listened and was helping us make the best decision for us.
26 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Singh had great knowledge about our…
Singh had great knowledge about our choice, was very friendly and talked us through the process from start to finish.
25 August 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
We are really happy that Singh met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and knowlegeable
Singh was very helpful and knowledgeable.
Felt at ease asking lots of questions as he was very friendly but not at all pushy
25 August 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Singh.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Salesman was very attentive.
Salesman was very attentive. Listened to our needs. Suggesting different options. Made a lovely cup of tea as well
24 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Mr Singh was a very polite and helpful…
Mr Singh was a very polite and helpful man, who helped to make the purchase very effortless and talked me through the whole process in great detail...I would thoroughly recommend DFS Colchester store for buying your next sofa from....
21 August 2026
Reply from DFS Furniture - Colchester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Loved DFS
The shop assistant, Elaine was very helpful and spent time with me. She was very knowledgeable and looked after my needs
23 August 2026
Reply from DFS Furniture - Colchester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Absolutely brilliant advisor today
Absolutely brilliant advisor today. Nothing was too much trouble, lots of different options trying to make my vision work, which it did in the end with his expert knowledge.
22 August 2026
Reply from DFS Furniture - Colchester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful sales person
Very helpful sales person. Gave us time to try out the sofas and looked after us very well.
22 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Elaine made the process easy from start…
Elaine made the process easy from start to finish. Thank you!
22 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very helpful sales assistant that took…
Very helpful sales assistant that took time to go over all the fine details, making a very pleasant transaction overall .
22 August 2026
Reply from DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Nice experience
Ease of ordering, pleasant, informative staff member, Chris. Lovely items of furniture.
21 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We really enjoyed and were happy with…
We really enjoyed and were happy with the customer service. We really appreciate Mabs who supported us so much.
19 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Mabs.
Kind Regards,
Jordan
DFS Customer Support
Chris the salesman was one of the best…
Chris the salesman was one of the best I have had the pleasure of dealing with, very knowledgeable and helpful, if the product is as good as the sales team we have made the right choice.
20 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chris.
Kind Regards,
Jordan
DFS Customer Support
From arrival to end Singh helped us…
From arrival to end Singh helped us with excellent advice and recommendations, gave us time to decide, all round excellent service.
19 August 2026
Reply from DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Warm welcoming staff very helpful…
Warm welcoming staff very helpful provided good information around the after caste service and delivery. Have good advice on both sofas we were looking at to allow us to make a good informed decision. Also made us coffee. Highly recommend.
10 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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