We have been DFS customers for over 35 years and have always trusted the build quality and customer service received. Last Saturday I visited the Carcroft shop to buy a new suite for my daughter a... See more
Company replied
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I cannot recommend DFS enough. This is the 3rd time I have purchased something from the Carcroft branch. The staff are friendly, knowledgeable and never pushy. Our sales associate Lauren was outstandi... See more
Company replied
Lauren was terrific she explained everything to us pointed out different styles for us and gave us time to try out sofas and look without any pressure. Once we had decided she went through all our opt... See more
Company replied
Excellent service by Shannon. Had visited store a few times to make a decision on which sofa to purchase. On each occassion Sharnnon was welcoming and friendly and so pleased she was working on the... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No pushy sales person
No pushy sales person, following you around the shop floor. I have in past walk out of the shop for that reason.
Excellent experience, confident and knowledgeable sales person at DFS Carcroft, Doncaster.
10 April 2026
Unprompted review
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Quick easy painless.
Quick easy painless.. staff found me a piece of dining furniture. Made sure the measurements were correct and would fit in my space and sorted my credit in less than 45mins...
8 April 2026
Reply from DFS Furniture - Carcroft
Good morning Dean,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
My telephone order the assistant was…
My telephone order the assistant was really friendly polite helpful and informative
8 April 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The gentleman that served us was…
The gentleman that served us was brilliant. Very patient, explained everything nothing was too much trouble.
6 April 2026
Reply from DFS Furniture - Carcroft
Good morning Sarah,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good Morning Daryl,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Had a relaxing great experience here…
Had a relaxing great experience here when looking for our perfect bed
6 April 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Shannon was really informative in the…
Shannon was really informative in the Carcroft branch and went through every detail in a professional manner. Answered all my questions and made our purchase a pleasant experience
3 April 2026
Reply from DFS Furniture - Carcroft
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The guy at Carcroft store was very…
The guy at Carcroft store was very helpful and not pushy. Didn't have what I wanted on the shop floor so showed me sofa that I could make it to want I wanted.
1 April 2026
Reply from DFS Furniture - Carcroft
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service.
Excellent service, polite and friendly staff,
Easy transaction from start to finish, thank you.
31 March 2026
Reply from DFS Furniture - Carcroft
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Staff)**"Brilliant Service
Staff)**"Brilliant Service: ** "We recently visited DFS to look for a new sofa...staff was helped ,friendly, approachable, and happy to answer all our questions."
21 March 2026
Reply from DFS Furniture - Carcroft
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Good experience
The lady who helped us choose our sofa was very good she was knowledgeable about the products.
31 March 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carcroft
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Dan S was extremely helpful in customer…
Dan S was extremely helpful in customer services. Very knowledgeable very professional with no fuss. Highly recommended
30 March 2026
Reply from DFS Furniture - Carcroft
Good morning Aaron,
Thanks for your lovely feedback, we’re glad to hear Dan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We ejoyed our visit was allowed to…
We ejoyed our visit was allowed to just wonder and have a good look around. The staff were very polite and helpful The gentleman that serve us was very lovely polite and helped us
30 March 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Very helpful, knowledgeable. Very happy with purchase can’t wait to get my sofa.
29 March 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady who served us was absolutely…
The lady who served us was absolutely amazing knew what we wanted wasn’t pushy & really helped us
29 March 2026
Reply from DFS Furniture - Carcroft
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Staff are lovely 😍
Staff are lovely 😍
We were left to browse in our own time but knew staff were around if needed. When we found our sofa, we approached them and all our questions were answered brilliantly. Easy process to buy and felt that we were appreciated and our needs understood. We took out the extra material protection cover and this was explained comprehensively with no added pressure.
Thank you DFS !
28 March 2026
Reply from DFS Furniture - Carcroft
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good afternoon Scott,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Massive choice, friendly staff
Great choice of sofas of different types and styles.
Very welcoming and friendly staff who allowed you to wander around freely without feeling harassed or being pushed, but ready to help when requested. They helped with choice and design/colour/size etc also explained everything and didn’t push for us to have the extras. Overall great experience now can’t wait for the sofa to arrive.
27 March 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
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