Our experience at DFS at Carcroft was excellent. We were approached by a member of staff when we walked in and advised that we were free to browse and if we needed any help to just ask for advice. We... See more
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We only went into DFS for a quick browse and ended up with the perfect sofa thanks to Joe! He was amazing — actually listened to what we needed: right size for our space, pet-friendly, and on bu... See more
Company replied
The lady that severed us called Helen was very helpful explained everything ....give us options and explained all options that could be closed...excelled communication and very well mannered
Company replied
Assistant was very helpful by explaining all we asked very well. She was very polite and courteous and a credit to DFS. I would definitely recommend your store.Thanks
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3K reviews
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Our experience at DFS at Carcroft was…
Our experience at DFS at Carcroft was excellent. We were approached by a member of staff when we walked in and advised that we were free to browse and if we needed any help to just ask for advice. We were also offered tea or coffee whilst we were looking around. When we had finally decided which sofa we wanted the sales assistant "Helena" was very polite and super informative. Thanks for a stress free visit.
16 June 2026
Reply from DFS Furniture - Carcroft
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Great experience, wasn’t pushy and let us take our time. I believe Robbie helped us, he was kind and friendly and was there if we needed him
15 June 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Robbie.
Kind Regards,
Jordan
DFS Customer Support
Assistant was very helpful by…
Assistant was very helpful by explaining all we asked very well. She was very polite and courteous and a credit to DFS. I would definitely recommend your store.Thanks
15 June 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great help will be back!
Great help. Was given time to just walk about and not be followed. Lady who helped was excellent and knew what she was talking about. Very welcoming
14 June 2026
Reply from DFS Furniture - Carcroft
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
They made us feel at home and at ease…
They made us feel at home and at ease and ran us through all the information we required so I will be recommending DFS
13 June 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The lady that served us was called Helen
The lady that severed us called Helen was very helpful explained everything ....give us options and explained all options that could be closed...excelled communication and very well mannered
13 June 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Was met by a young girl called…
Was met by a young girl called Lauren.ever so nice. Told us to av a brows and give her a shout if we need her. Wen we found a suite we wanted. Gave her a shout and she explained everything. Was well pleased with everything. No problems at all. She is an asset to your Company.
12 June 2026
Reply from DFS Furniture - Carcroft
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Impressive
I'm very pleased the way my order was placed.. Also, how good the price was for the memory foam mattress. Finally the staff member was first class and called me back when we agreed a time..
10 June 2026
Reply from DFS Furniture - Carcroft
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The best staff I have ever seen.
It was quality service, stuff were very friendly and the products are (as you know) the best quality
9 June 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
we knew what we wanted and the purchase…
we knew what we wanted and the purchase was a simple process.Down to earth sales staff member (joe?)
9 June 2026
Reply from DFS Furniture - Carcroft
Hello Mick,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
5⭐️ DFS Carcroft
We only went into DFS for a quick browse and ended up with the perfect sofa thanks to Joe!
He was amazing — actually listened to what we needed: right size for our space, pet-friendly, and on budget.
He explained everything so clearly: finance options, how to care for the fabric, general sofa upkeep.
We walked out feeling 100% confident.
Even sorted all the finance and delivery paperwork super fast.
Seriously, if you’re going to DFS ask for Joe ☺️
8 June 2026
Reply from DFS Furniture - Carcroft
Hello Julie,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Great selection of choice something to…
Great selection of choice something to fit all, there was no pressure sale, we were given ample time to make our selections and the advice and guidence from the staff was exceptional, unfortunatley we cant remember the names of the two lovely young ladies that assisted us but we would like to thank them for their assistance
6 June 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Pleasing experience Shannon your sales…
Pleasing experience Shannon your sales advisor at Doncaster store was very helpful, knowledgable and courteous.
7 June 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello Shaun,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
We dealt with Lauren for the entirety…
We dealt with Lauren for the entirety of our purchase, from the moment we walked into the Carcroft store she was absolutely amazing. Helped us with the multitude of questions we had, even helping with ideas of how the sofa would look in our home. When it came to paper work she was incredibly helpful, explained everything to us and never leaving a stone unturned.
This has been one of the best experiences we have had in any store after visiting many stores in the area.
Store was clean, well laid out and had a very homely feel!
We cannot thank Lauren enough, in the words of my partner “sound”!
Thank you!
6 June 2026
Reply from DFS Furniture - Carcroft
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Lauren helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Fantastic customer service!
31 May 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service! Not pushy at all, very helpful and friendly
30 May 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly welcome from all staff…
Friendly welcome from all staff involved then we were left to wander. No hard sell but they advised us where they were if we needed anything. Fabulous store, well laid out and plenty to choose from.
Went home to think about a choice of 2/3 then went back the next day. Different staff but same lovely attitude. We bought a sofa!
Only niggle was we were told the sofa was in stock ready to go but given a delivery date for 3 weeks time!! And crikey when did delivery increase to £129 surely fuel can’t be blamed on that!
28 May 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. Thank you for sharing your feedback with us. We do want to assure you that we aim to delivery all items as soon as possible. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Amazing service from both guys helping…
Amazing service from both guys helping ordering with my sofa today! 100% recommend.
Helped with finding the perfect sofa, order process was simple
Very friendly
29 May 2026
Reply from DFS Furniture - Carcroft
Hello Kathryn,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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