We bought a sofa and chair from DFS, the whole process was nice and easy. The showroom is well laid out and the sofa's are displayed in contemporary settings. Our salesman, David, gave us a full demon... See more
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Great service from Neil at the Bristol store. Gave helpful and informative advice without pressure. Having looked at other sofa retailers in the area, we found the perfect sofa for us at a good price!... See more
Company replied
Anna was very friendly and let us shop the way we wanted without feeling we were harassed. We were unable to deal with her once we got back as she had finished for the day and her colleague (unfortuna... See more
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First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff were polite
Staff were polite, engaging & upfront with all costs. Knowledgeable about product too.
11 June 2026
Reply from DFS Furniture - Bristol
Hello Stewart,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Everything went exceptionally well.
8 February 2026
Reply from DFS Furniture - Bristol
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service. Neil was extremely helpful. Guided us through the buying process, explaining everything to us. Order was thoroughly checked by another member of staff before it was finally placed. Really pleased with our visit to DFS.
10 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The sales lady was so welcoming and…
The sales lady was so welcoming and left us to look at choices of sofas. When we found one she was very helpful going through colours, protection etc. This is our second sofa purchase and each time we haven't felt pressured. The sale was an easy a pleasant experience
8 June 2026
Reply from DFS Furniture - Bristol
Hello Lorraine,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
John was exceptionall
8 June 2026
Reply from DFS Furniture - Bristol
Hello Carol,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Really friendly staff
Really friendly staff, with great knowledge of the large selection of furniture available.
7 June 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service !
I popped in to try out a couple of sofas we had had seen online , the salesman was really helpful and took a picture of me on them so I could show my partner aha
Ended up buying a showroom sofa at a great price, he ran through everything really throughly for me and spoke to my partner on speakerphone to make sure we were both happy.
He was very knowledgeable and managed to get us a good deal on sofa care, a lovely guy we will definitely be asking for him again when we want to buy our second sofa!
7 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
We hate it when you walk in a showroom…
We hate it when you walk in a showroom and someone pounces-immediately. George told us he was nearby if we needed any help then when we were ready he provided all the answers to our questions
7 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Tom went above and beyond to make sure…
Tom went above and beyond to make sure we could order our perfect sofas
7 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great
Anna veryhelpfull great attention to detail about the sofa we bough went to every detail nothing was missed thankyou ,shortish hair hannah or anna
7 June 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We went into the store a few times as…
We went into the store a few times as we liked two and we couldn’t decide. The staff were very informative on product and let us look around on our own.
We purchases our furniture today and I am hoping it lives up to what it is like in the store
7 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
The staff were helpful and we got the…
The staff were helpful and we got the sofa we wanted
6 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
George did a great job considering only…
George did a great job considering only 5 weeks with DFS
6 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The experience of buying a new sofa …
The experience of buying a new sofa was made easier with the excellent customer service I received.
The staff were extremely friendly, helpful and answered all questions knowledgeably.
They listened and reassured my concerns around delivery.
6 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The manager Tom and the sales person…
The manager Tom and the sales person called John I cannot thank enough they were so kind helpful and friendly I experienced excellent customer service. A big thank you to them both.
5 June 2026
Reply from DFS Furniture - Bristol
Hello Ms Harper,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Looking to buy a new sofa and Tom was…
Looking to buy a new sofa and Tom was able to help. He was very friendly, polite and answered all the questions I had. Thank you Tom for making it such and easy experience. Would definitely recommend 😀
3 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I was very pleased with the service i…
I was very pleased with the service i received from a guy called Mike, he spent time to look to what we wanted, and he helped us find it very impressed the with the whole sale, he answered all our questions .
nothing was to much trouble,
3 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Friendly service without being…
Friendly service without being pushy.Clear and concise information about different ranges of furniture.Clear and transparent about add on products available.Overall very good
2 June 2026
Reply from DFS Furniture - Bristol
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
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