DFS Furniture - Bristol Reviews 

5,828
TrustScore 5 out of 5

4.9

Highwood Lane, Patchway, BS34 5TQ Bristol, GB


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Rated 5 out of 5 stars

We bought a sofa and chair from DFS, the whole process was nice and easy. The showroom is well laid out and the sofa's are displayed in contemporary settings. Our salesman, David, gave us a full demon... See more

Company replied

Rated 5 out of 5 stars

Anna was very friendly and let us shop the way we wanted without feeling we were harassed. We were unable to deal with her once we got back as she had finished for the day and her colleague (unfortuna... See more

Company replied

Rated 5 out of 5 stars

First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... See more

Company replied

Rated 5 out of 5 stars

I liked the way I was able to look around the store without being pounced on by sales assistants. When I was ready to purchase, I wasn't pressured, the sales rep (Neil) was knowledgable and made sugge... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom

  • 0333 999 9775

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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4.9

All reviews

(5,828)

99,255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've always bought my furniture from…

I've always bought my furniture from DFS for many years. Always find the staff friendly and helpful. Would recommend.

24 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello Sue,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Nice and easy purchase

We bought a sofa and chair from DFS, the whole process was nice and easy. The showroom is well laid out and the sofa's are displayed in contemporary settings. Our salesman, David, gave us a full demonstration of the recliner elements of the sofa and chair. He also presented a no pressure detailed breakdown of the 5 year extended care package. We had visited a number of showrooms that day, all very much of a muchness, but we returned to DFS because of the showroom layout, staff, range of models and price.

22 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and helpful staff

Anna was very friendly and let us shop the way we wanted without feeling we were harassed. We were unable to deal with her once we got back as she had finished for the day and her colleague (unfortunately didn’t get her name) was also very friendly and provided a great service.

22 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Buying a sofa

It is always nicer to try out sofas in the store and benefit from
staff expertise rather than order online. I was made aware of more available features that the sofa I bought had than I would have been aware of if I had ordered online and also could check the colour I wanted. The service I received was excellent too.

23 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Anna was very polite

Anna was very polite, she gave us time to look around the store and explained the measurements of the sofas

23 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really helpful

Really helpful

22 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Linda was super helpful and answered…

Linda was super helpful and answered all our questions to help us decide our purchase.

23 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

No pressure to buy,friendly

No pressure to buy,friendly, very thourouh with all details needed.

22 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I was looked after

I liked the way I was able to look around the store without being pounced on by sales assistants. When I was ready to purchase, I wasn't pressured, the sales rep (Neil) was knowledgable and made suggestions that helped me make my decission.

22 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Purchased furniture today and had a…

Purchased furniture today and had a very pleasant easy transaction with shop assistant very helpful and would deal with him happily again at the Bristol cribbs causeway store

22 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Been spending three months looking for…

Been spending three months looking for a chauffeur for my home was greeted by Tom at DFS in Causeway wonderful experience, really friendly supportive and took the time to explain all the details to me. Highly recommend. Jess

22 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Plenty of information.

21 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The staff were helpful

The staff were helpful, kind and informative .

20 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Tom was very helpful and resolved my…

Tom was very helpful and resolved my issue
Thanks for excellent service

20 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I experienced really great customer…

I experienced really great customer service, and support with choosing my perfect sofa, and would I highly recommend.

19 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Daniel was very helpful

Daniel was very helpful. I was unsure what sofa I wanted and he was very patient and knowledgeable throughout the whole process.

19 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Success. Found at last at DFS

First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs.
Mike came to our rescue and we have to say he was very professional with a very calm manner. He gave us all the information we needed and confirmed the colour we chose was the correct one as the code was different to the swatch.
He is a very nice person and we enjoyed dealing with him. Thank you Mike we appreciated your patience and all your good advice and look forward to receiving our 2 lovely wing back chairs.

18 August 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

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