We had a great experience with Akash when choosing our sofas. He made the whole process so easy and stress free. He was extremely helpful, patient and knowledgeable, and took the time to explain eve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From just popping in to look to get some ideas, we came away with 2 new sofa's, the staff were excellent in helping to choose and also answered all our questions. Definitely recommend this store if yo... See more
Company replied
I am sorry I can’t remember the sales assistant but I would score her 10. She knew all the answers to our questions and her approach was really lovely. Very informative but giving us space to make our... See more
Company replied
We were served by Akaash at the Bradford store and he was unbelievably helpful. He was very honest and gave us the best advice. He made us feel confident and reassured us. He went above and beyond. We... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valley Road, BD1 4AG, Bradford, United Kingdom
- 0333 999 9734
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Have shopped from here before, good customer service, staff are really good in looking after their customers and would recommend to friends and family.
26 June 2026
Reply from DFS Furniture - Bradford
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Very attentive sales agent who answered…
Very attentive sales agent who answered all my questions efficiently and was also very friendly
26 June 2026
Reply from DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Staff were amazing
Staff were amazing! Really helpful with an indecisive person like myself. Simran made things really easy! Amazing customer service, would 100% recommend :)
24 June 2026
Reply from DFS Furniture - Bradford
Hello,
Thanks for your lovely feedback, we’re glad to hear Simran met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bradford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
I am extremely happy with the staff in…
I am extremely happy with the staff in DFS. Simran was really sweet and nice. She answered all my enquires and I am really happy with her.
19 June 2026
Reply from DFS Furniture - Bradford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bradford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very good service by aslam helpfull…
Very good service by aslam helpfull aswell helped with everything
17 June 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Akash was very helpful no pushy sales
Akash was very helpful no pushy sales, didn't force us to buy any add ons, although we did. He made us feel very comfortable and was very honest about everything.
16 June 2026
Reply from DFS Furniture - Bradford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Paul was great
Paul was great, very helpful no pressure, very honest, and the surrounding was very comfortable to do business in.
16 June 2026
Reply from DFS Furniture - Bradford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sofa purchase
We looked around a number of sofas and were offered advise from the sales assistant when and if required. She was very helpful and extremely knowledgeable and explained all details fully and understandably.
14 June 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, the advisor is an asset to the store, very informative and extremely professional
2 June 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Zara was very accommodating and made my…
Zara was very accommodating and made my decision an easy one. She took a lot of time to explain all my options and ensured I understood everything about the sofas.
12 June 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly staff with no pressure to buy
Friendly staff with no pressure to buy. Young lady was very helpful and listened to what I needed. The store is immaculatey clean. Very good service.
12 June 2026
Unprompted review
Reply from DFS Furniture - Bradford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Nice staff.
11 June 2026
Reply from DFS Furniture - Bradford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Great experience from start to finish. The staff were polite, friendly, and very helpful. We were greeted as soon as we walked in and made to feel welcome. They let us know they were available if we needed any assistance, while also giving us space to browse at our own pace.
Zara was our sales advisor, and she was fantastic. She took the time to explain everything clearly when we were making our purchase and ensured we fully understood all the information. She also encouraged us to ask questions and was happy to answer them. Her helpful and professional approach made the whole experience smooth and enjoyable.
11 June 2026
Reply from DFS Furniture - Bradford
Hello Mrs Hall,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Zara.
Kind regards,
Lia
DFS Customer Support
Brilliant service
Brilliant service
A massive thank you to Sarah from the online services helped me with everything
1 June 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
10 June 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
My new sofa bed
The lady who supported me to order my new sofa ,was very proffesional, knowledgeable, friendly,very supportive, always smiling,she was lovely.
10 June 2026
Reply from DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brilliant service
Brilliant service, was patient with us and explained everything well to us.
9 June 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.