Had a great experience with Jack at DFS Bolton. He was very knowledgeable, helpful and made the whole process really easy. There was no fuss or pressure, just straightforward advice and a smooth sale.... See more
Company replied
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Dealt with by Adam Smith for our purchase. Really looked after us. Very down to earth and informative. He wasn't just after a sale. Worked several options out for us before we settled on our final con... See more
Company replied
Not for the first time have we used DFS Middlebrook Bolton. This will be our 3rd suite from them, and we are not replacing as they were worn out, we just wanted a change up. Previous suites had load... See more
Was given all the info we required/asked for without any pressure to make a purchase or being directed one way or another. Choices were left to us from the information we received which was more than... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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SUNI made a pleasurable experience …
SUNI made a pleasurable experience buying a sofa and recliner chair. Suni assisted us with everything we wanted including Gliders and sofacare. Such a welcoming gentleman.
8 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Fab service
8 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Good customer service from the member…
Good customer service from the member of staff who completed the sale
8 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Staff were lovely
Staff were lovely, cheerful and accommodating. Everything was simple and easy!
7 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The customer service we received from…
The customer service we received from Ben today was exceptional. He made buying our first sofa an easy experience, simplifying customisation such as colours/ materials. Would highly recommend asking for Ben if visiting middlebrook dfs. Amazing service.
7 August 2026
Reply from DFS Furniture - Bolton
Hello Matthew,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Ben.
Kind regards,
Lia
DFS Customer Support
Excellent
I was really pleased with the experience and service was excellent was really easy to understand and I felt relaxed and comfortable
7 August 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Ricci form DFS was really helpful and…
Ricci form DFS was really helpful and accommodating to what me and and my partner wanted and helped us in any way, not just Selling us the highest price
6 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and informative
6 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
MIDDLEBROOK STORE
MIDDLEBROOK STORE
Absolutely brilliant customer service!! Adam spent a lot of time listening to me and understanding what I was looking for! A real genuine people person, explaining literally everything about each sofa I looked at and even helped me, with lots of choice and information, to decide the design, colour and colour choice of the rug I wanted to buy! He is experienced in art and design so a definite plus!
The information at every stage was brilliant and I feel I was able to make a confident and fully informed decision!
I was not pressured in any way at all, at anytime and I am really happy with my sofa and rug I purchased today!!
All of the staff were lovely also. A truly happy experience!!
Claire Lawrence
5 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The big buy.
Rick was very helpful, and patient while we talked through and decided what we were after, nothing was too much trouble.
4 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Had the smoothest ordering service this morning with Ricki at the Bolton store. Fabulous service and he was so friendly. Nothing worse than when you come across pushy in sales but Ricki was far from this. So knowledgeable and informative
5 August 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sofa shopping done well
DFS , Darren was very knowledgeable and helpful. Explained everything and all our options. Helped with choice of leather explaining what the different types were to help with our choice. No hard sell just explanations.
4 August 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Darren.
Kind Regards,
Jordan
DFS Customer Support
Excellent service and the chap that…
Excellent service and the chap that delt with us was outstanding
1 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Good service
3 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Shannon was superb
Shannon was superb, asset to your sales team. Shame that the scope of the sales order needs to be duplicated. Underminds the sales person ability in front of the customer.
2 August 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Shannon.
Kind Regards,
Jordan
DFS Customer Support
Very helpful
2 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
excellent customer service by Adam and…
excellent customer service by Adam and Darren. Adam gave his honest opinion and told me to come back as I was unsure regarding size - I’m so glad he told me to do this rather than rushing me on to make a decision. Darren was so friendly and helpful. Highly recommend both consultants!
2 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
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