Jack was very thorough, patient and provided the highest standards of professionalism when advising and helping us to choose the right sofa. He was efficient and allowed us to take our time whilst pro... See more
Company replied
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Moving into our place soon so very stressed, Ben at the store was absolutely amazing and was so so helpful suggesting a sofa that we went with in the end as it fit our needs and sizing! Thank you so m... See more
Company replied
Sunny the assitant who helped us was really nice and made sure we was happy with our purcase and put in a lot of time and told us every think we need to no very very helpfull realy pleased
Company replied
On arrival we weren’t approached straight away. We felt comfortable browsing. We approached Steph and from the very beginning she was friendly and extremely knowledgeable. A credit to our brand. Expla... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Steph
Excellent customer service from Steph. Good knowledge of product and services.
13 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Jack needs a raise
Jack was very thorough, patient and provided the highest standards of professionalism when advising and helping us to choose the right sofa. He was efficient and allowed us to take our time whilst providing a variety of options tailored to our needs.
11 July 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Sunny the assitant who helped us was…
Sunny the assitant who helped us was really nice and made sure we was happy with our purcase and put in a lot of time and told us every think we need to no very very helpfull realy pleased
12 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
The lady we dealt with was friendly
The lady we dealt with was friendly, explained details well and answered any questions we asked.
11 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
FANTASTIC Customer Service
Moving into our place soon so very stressed, Ben at the store was absolutely amazing and was so so helpful suggesting a sofa that we went with in the end as it fit our needs and sizing! Thank you so much to Ben for being so patient and knowledgeable and thank you to the team at Bolton
11 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great experience
We were looked after by Dave who made the whole experience easy.
Great customer service 😊
11 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
All the service was very good..And…
All the service was very good..And Mr.Adem is very friendly and helpful..many thanks for him..
4 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Happy to help.
Made welcome on entry left us too have a look around. And ask us if you want any information just ask and they would be happy to help us.
4 July 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Our visit
Made to feel welcome and no pressure to buy,stephanie was brilliant with us with her input
28 June 2026
Reply from DFS Furniture - Bolton
Hello Duncan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff went away happy
Very helpful staff. Knowledgeable. Went away a happy customer
9 July 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We was treated very well
We was treated very well, lovely man called Fudu, explained all about the sofa and chair,
We bought, very helpful.
Only problem we have no phone number directly to the shop had keep ringing customer service for them call us back , when it was just a simple question, we would of liked on our email full description of the Sofa colour, would had liked paper work with it all on what we paying for . Thank you again Fudu for your help. Also please thank Darren for his help , Darren and Fudu went out of there way .
8 July 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
There was a lot of confusion about the…
There was a lot of confusion about the delivery and whether we could arrange delivery by ourselves.Also we bought the cleaning kit along with the sofa however it was not delivered with the sofa.
30 June 2026
Reply from DFS Furniture - Bolton
Good Morning Anam,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
We are very sorry to hear you have not yet received your care kit and I can see this has been sent out to you via post and you should receive this within 10-14 days.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a fantastic experience at DFS…
We had a fantastic experience at DFS thanks to Darren I. He was friendly, welcoming, and incredibly knowledgeable, taking the time to answer all of our questions without ever making us feel pressured. He listened to what we were looking for and helped us find the perfect sofa to suit our needs and budget.
His excellent customer service made the whole shopping experience enjoyable and stress-free. We really appreciated his patience, professionalism, and genuine willingness to help. A real credit to DFS, and we wouldn’t hesitate to recommend both the store and this salesperson to friends and family. Thank you for making our visit such a positive experience! Thank you Darran
25 May 2026
Reply from DFS Furniture - Bolton
Hello Miss Mohmed,
We're really grateful you shared this amazing 5* review. We are glad to hear that Darren helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Fantastic service
Fantastic service, Dave was very accommodating and helpful. He helped explain everything we needed to know clearly and also brought over another colleague to verify and triple check all our order and details were correct. Great experience and looking forward to receiving our order.
7 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We had a great experience at the Bolton…
We had a great experience at the Bolton store thanks to Jack he really helped us and was very friendly ! So happy with our new sofa
5 July 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Amazing experience from start to…
Amazing experience from start to finish! Highly recommended
6 July 2026
Reply from DFS Furniture - Bolton
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
I ordered my new suite online
I ordered my new suite online. I knew what i wanted so it was so easy , i didnt have to visit the showroom. The online way was really good.
6 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Jack was amazing helping us to pick our…
Jack was amazing helping us to pick our new sofa
Very helpful and being patient
We got there in the end thank you jack
4 July 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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