Was given all the info we required/asked for without any pressure to make a purchase or being directed one way or another. Choices were left to us from the information we received which was more than... See more
Company replied
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See what reviewers are saying
We first came to the store and spoke to Ben which was very welcoming and professional allowing us to look for the measures and best options. We returned and spoke to Enrique which was very helpful in... See more
Company replied
Steph was lovely and made it a very relaxed and personable experience. We felt under no pressure and she was very clear and concise explaining everything. We appreciated her warmth and honesty and s... See more
Company replied
Enjoyable experience today at DFS Middlebrook Horwich, wandered around the store without being pounced on. Was helped by Adam who was very polite and helped me with my decision. Would highly recommen... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Top customer service
Top customer service , very knowledgeable and helpful member of staff who dealt with us
23 August 2026
Darran was extremely helpful friendly…
Darran was extremely helpful friendly and informative with no pressure sales
29 August 2026
Enrique was so helpful and friendly
Enrique was so helpful and friendly. We didn’t know which couch to use, and he gave us so much advice.
When we finally chose a couch he kept, informed us off of benefits of choosing the couch.
29 August 2026
Sonny dealt with us today
Sonny dealt with us today , he was very polite , helpful and informative . He made the process very relaxed and easy and told us everything we wanted to know .
29 August 2026
Well informed and pleasant staff who…
Well informed and pleasant staff who made the purchase simple and quick.
29 August 2026
Even though the exact sofa we wanted…
Even though the exact sofa we wanted wasn’t on display, we went ahead with the help from a very knowledgeable team member who showed us similar products and leather samples
29 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Bolton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Excellent service from entering the…
Excellent service from entering the store and to leaving from the member of staff
22 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
The service staff and customer service…
The service staff and customer service was brilliant from start to finish, we were even offered a brew. So polite and welcoming felt so relaxed. Well done DFS
28 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Steph at DFS Bolton
Steph was lovely and made it a very relaxed and personable experience.
We felt under no pressure and she was very clear and concise explaining everything.
We appreciated her warmth and honesty and she was very genuine.
28 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Darren your Customer Service person was…
Darren your Customer Service person was excellent. Not pushy, very knowledgeable and answered everything we needed to know.
20 August 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great experience
When we arrived one of the sales people came over and said if you need anything please just ask. He was very professional and also made the process easy for us. We purchased a couch set and are happy with the whole experience.
26 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
We first came to the store and spoke to…
We first came to the store and spoke to Ben which was very welcoming and professional allowing us to look for the measures and best options. We returned and spoke to Enrique which was very helpful in helping us with the couch size, colours and best options to fit the couch in our leaving room. Enrique was very nice, empathetic and helpful which made it easier for us to choose. My mother will recomend this store to more people. We loved the organisation, accessible prices and diversification of couches and pillows. Deran was also very nice and welcoming. The staff in general creates a great environment in the store. All the best. Thank you for helping us.
27 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Jack was helpful
Jack was helpful
And helped us find are sofa that had all the extras we needed.
26 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent customer service and customer…
Excellent customer service and customer support. Thanks
26 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The service was outstanding
The service was outstanding. Ben one of the staff was so very helpful and very understanding he was lovely and made my experience a really positive one!
26 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very attentive staff
Very attentive staff. Knowledgeable and not overly pushy.
Great choice and good price.
26 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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