Dealt with by Adam Smith for our purchase. Really looked after us. Very down to earth and informative. He wasn't just after a sale. Worked several options out for us before we settled on our final con... See more
Company replied
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See what reviewers are saying
Was given all the info we required/asked for without any pressure to make a purchase or being directed one way or another. Choices were left to us from the information we received which was more than... See more
Company replied
We first came to the store and spoke to Ben which was very welcoming and professional allowing us to look for the measures and best options. We returned and spoke to Enrique which was very helpful in... See more
Company replied
Enjoyable experience today at DFS Middlebrook Horwich, wandered around the store without being pounced on. Was helped by Adam who was very polite and helped me with my decision. Would highly recommen... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent customer service
Excellent customer service
Customer focused
Pleasant, helpful, knowledge
Great guidance
Great help with available products
Good discount
All in all a good experience
16 August 2026
Reply from DFS Furniture - Bolton
Hello Richard,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I visited middlebrook store yesterday…
I visited middlebrook store yesterday with my granddaughter to order a new couch. A lovely lady went through everything with me very clearly. Apologies I have forgotten her name. Made everything very straight forward and done and dusted. Been buying from dfs for 20 years with no issues.. hopefully this continues 😊.
15 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great staff not too pushy and very…
Great staff not too pushy and very friendly and helpful
15 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Riko made our experience amazing so…
Riko made our experience amazing so helpful and easy to communicate.
Thank you
15 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Good helpful information from Ben at…
Good helpful information from Ben at the Middlebrook branch. He explained the product in detail and the finance options available. Would recommend and return without hesitation.
15 August 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
We have been looking for a new sofa
We have been looking for a new sofa , for the last two weeks. Tonight was the night we finally bought one.
Steph the adviser , was fab.she left us alone, but was extremely helpful when we needed advise.
She was fab, down to earth. Not pushy or persuasive which sometimes comes with the selling of sofas. A credit to the comoany
14 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly patNice Experience ient and explained…
Friendly patient and explained everything. Very calm atmosphere.
14 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Ben sold me my sofa today he was great…
Ben sold me my sofa today he was great really approachable and helpful and the overall experience was pleasant .
13 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Fantastic service
Fantastic service, salesperson Ben was very knowledgeable and friendly, not pushy at all. Sofas are really high quality. Can’t wait to take delivery
13 August 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Only place we’ll buy from
Only place we’ll buy from. Great customer support and order made easy.
12 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The sales person was very friendly and…
The sales person was very friendly and took time to understand our requirements.
Made us a brew.
Salesperson made us understand about the insurance and the extras.
9 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We searched many retail stores with DFS being the best
We searched many retail stores and found the options at DFS to be the best. We bought the new pop-up sofa and plan on buying three/two seater soon as we look forward to moving soon into our new home. Claire Carty made our experience enjoyable and friendly. Claire is an asset to the Company who was full of knowledge and ides. We also learnt you do garden furniture which we will also check out online. Claire joined us around the store as we explored all the options, and we have settled on what we want and will reach out to Claire very soon to complete our purchases.
11 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent service from start to finish
Excellent service from start to finish
Thank you dfs
11 August 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Adam smith was very helpful with…
Adam smith was very helpful with helping us with or purchase
11 August 2026
Reply from DFS Furniture - Bolton
Hello Mrs Audrey,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good experience
We were left to browse until we had made our choice. The salesman took time to explain the different options to us. All in all it was a good experience. Thanks Dave 😊
11 August 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly staff easy to talk to,no…
Friendly staff easy to talk to,no rush,pleasant and relaxing.
11 August 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I was please with the service I…
I was please with the service I received.
Jake, I think his name was who dealt with my order, was a credit to the store.
Great customer service.
10 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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