The lady who served us was incredibly helpful and definitely knew her stuff. She made our experience smooth and hassle free. We loved that she introduced herself and led us to the sofa we were there t... See more
Company replied
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From the moment we entered the Basildon showroom we felt welcomed. No hard sale no pushy salespeople just an “if you need us just give us a shout”. We found something that we liked (on our own) and c... See more
Company replied
GREAT CUSTOMER HELP GUY DARREN,QUICK TO COME AND OFFER HELP IN OUR LOCAL STORE VISIT,WHICH WAS BASILDON DFS,HE WAS VERY THOROUGH WITH TELLING US EVERYTHING ABOUT OUR CHOSEN SOFA CHOICES AND POSSIBLE E... See more
Company replied
The staff are very professional and went through everything in fine detail. This made the experience very reassuring and we were given plenty of time, and help, to make the right decision.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
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Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Had an amazing experience
Had an amazing experience. The women serving us I think Dawn, made the experience so easy and enjoyable.
29 June 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Excellent service. Full explanation given about the furniture and its care. Options given as well.
29 June 2026
Reply from DFS Furniture - Basildon
Hello Barbara,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful customer sevice
Very good customer service, did not push for add ons, calmly listened to what's needed and guided well. Pleasant and courteous.
21 June 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Service was excellent not rushed in any…
Service was excellent not rushed in any way and not pressured into buying insurance hoping that the rest goes as smooth.what i liked most of all was the choice of payments that you can pay a deposit and then pay in full two days before delivery which is much better because you still have your money until delivery ps this is our fifth sofa we have purchased from dfs
28 June 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great welcome and answers to all our…
Great welcome and answers to all our questions, which allowed us to narrow down and make a choice
27 June 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Amazing 🤩
Amazing 🤩
Easy to deal with, no hiccups and delivery was 👌🏻💯 Absolutely love my new sofa, has made my disabled life so much easier ❤️
2 January 2026
Reply from DFS Furniture - Basildon
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Walked into store the staff said hello…
Walked into store the staff said hello
They let me walk around without hassling me which was nice let hassle
When I found a sofa a member of staff came over he said he was a trainee who was helpful he was not sure about a question and got a senior member staff to take over the order
Overall, the staff were helpful and did offer other services ie Insurance etc I was not pushed into buying the products the Salem’s. Was just offering
Overall, my experience in the store was good
18 June 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We felt welcome as soon as we walked…
We felt welcome as soon as we walked in. We were asked if we would like refreshments and asked if we knew what we were looking for (we did) and was shown to where it was in the store. We didn't like this particular sofa. However, we found something a lot more to our liking, comfort wise. The shape wasn't what we were looking for, because our assistant knew the original shape we liked, she was able to adapt it to our desire. We wouldn't have known we could do that unless she suggested it.
18 June 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great welcome by Kelly P Thank You
Kelly P welcomed my Husband and I and was very friendly, and informative, Kelly was very knowledgable, and very polite, and helped us to fully understand the sofa
26 June 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Kelly.
Kind Regards,
Jordan
DFS Customer Support
Absolutely brilliant
Absolutely brilliant, staff knew what would work in our house and really listened to what we needed out of our sofa.
25 June 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Greeted by Kelly P when we walked in
Greeted by Kelly P when we walked in. Kelly gave us the layout of the store and checked in on us after walking around.
Once we had found the sofa we wanted Kelly approached us and offered a tea and a coffee and ample time for us to discuss amongst ourselves. When we had decided Kelly came back to us to complete the purchase.
Overall the experience was great and the customer service was exceptional and personal from Kelly who made the whole process of buying a sofa exciting.
Couldn’t thank Kelly enough.
20 June 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kelly met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dawn was very helpful with everything…
Dawn was very helpful with everything that we need to know
23 June 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very helpful sales assistant
Very helpful sales assistant. Explained everything and made for a pleasurable visit
22 June 2026
Reply from DFS Furniture - Basildon
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Fantastic service
Fantastic service - staff were really helpful. They made the experience quick and easy.
22 June 2026
Reply from DFS Furniture - Basildon
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
very pleasant and helpful assistant
the assistant was infomative on the purchases we were about to make and very pleasent attitude.
21 June 2026
Reply from DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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