DFS Furniture - Basildon Reviews 

We had a very good experience with DFS, it started from the moment Dawn greeted us at the door, the store had many options to choose from, and the furniture displayed was stylish, seemed durable and of a good quality. We made 2 visits to the strore, staff were pleasant, Dawn in particular, who remained with us during both visits, was very kind, helpful, and always offered us coffee. It is not the furniture or the coffee that made our experience remarkable; one of the pieces we were interested in which my wife really liked, was not immediately available, and we needed to have a special arrangement before we could go ahead with the purchase, this required back and forth email communications that spanned over a week, again, it was Dawn who kindly provided her direct DFS email, chased the matter and always replied promptly till the issue was resolved and we finally managed to get what we were after. Overall, we had a pleasant experience and would highly recommend.

Kelly was very helpful and knowledgeable about the products we purchased.
Also very friendly as are all the staff.
Would definitely recommend DFS to my friends and family.
My two daughters have purchased from them and have always been more than happy

Excellent service from the customer service department today, would recommend to others.

Very helpful and a seamless transaction from start to finish

The help and kindness was exceptional when we were choosing our new bed and mattress, the knowledge from a lady called Asha was outstanding, many thanks to all the staff who helped us on the day.

Great customer service at DFS Basildon today!

Marcus, as store was absolutely brilliant explained everything. helped us in every possible way to get what we wanted and how we wanted it absolutely fantastic he was.

We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there!

The team where great and welcomed us back into the store later that day when we made our way back and the purchase process was smooth and efficient.

We popped into the Basildon branch to view the Aventra sofa & spoke to Kelly who was very helpful.
Just ordered the sofas so need to wait for delivery but the store service was very good.

Daniel was very patient with us she is done fantastic job we are happy about about purchase thank you Daniel

Everything clearly explained and no pressure to buy which is very important for the overall experience.

Great experience, with help from the salesman, found our dream sofa

Polite friendly staff. Not pushy at all. Let us walk round without keep coming up to you. As soon as we were ready to order our sofa they was available.

Professional, knowledgeable & efficient

Very professional, helpful and welcoming

The staff was efficient, helped us make our final decision

We were greeted as we entered the store by Kelly. As it was our second visit she showed us to the sofa we were interested in purchasing.
Kelly was very helpful and patient, allowing us time to finalise our choices. The purchase process was streamlined.

Kelly P was helpful informative, friendly, making my shopping experience a nice occasion, an excellent sales person.