We visited DFS in Banbury this afternoon and were very happy with the service. The lady who we dealt with was friendly and informative. She answered all our questions and, probably more to the point... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with the service we received from Paul, who helped us choose our sofas and chair. He made helpful suggestions which we took on board without being pushy and was friendly and chatty througho... See more
Company replied
We always use DFS when we need a sofa, our previous sofas lasted 12 years and still in good condition, but we have changed our decor. We have always been happy with the service and quality hopefully... See more
Company replied
Today we called into the Banbury store & spoke to a very helpful lady ( Emma) about potentially buying 2 sofas. We returned home to re measure our space & returned later & spoke to Blake this time w... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheryl was great and help us close the…
Cheryl was great and help us close the perfect sofa
16 June 2026
Reply from DFS Furniture - Banbury
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady was very helpful and explained…
The lady was very helpful and explained everything
16 June 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
My experience went well
My experience went well. Paul was polite and informative.
Spoilt for choice with such a large showroom.
The only downside [ hence the 4 stars] is that i had to wait quite some time before being served.
16 June 2026
Reply from DFS Furniture - Banbury
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great service and helpful…
Great service and helpful knowledgeable, information from Max. This was our second visit and he was really helpful and approachable both times. Did not feel pressured or uncomfortable. We specifically went back to this store to purchase our sofa because of the helpfulness and amazing customer service we received from Max on our first visit
15 June 2026
Reply from DFS Furniture - Banbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Purchased exactly what I was looking…
Purchased exactly what I was looking for with help from a assistant, who by the way was a very nice young man named Paul, He was friendly, polite and professional
I am very pleased with the price and 0 % finance which makes things a lot easier when sorting my budget.
15 June 2026
Reply from DFS Furniture - Banbury
Hello Christopher,
We're really grateful you shared this amazing 5* review. We are glad to hear that Paul helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Good experience
Emma was very helpful and went through everything thoroughly.
She answered all our questions and gave us information on everything we needed.
Really good experience 😊
Thank you Emma
14 June 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Emma in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Happy with your service David lanighan
14 June 2026
Reply from DFS Furniture - Banbury
Hello David,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The young gentleman that served us was…
The young gentleman that served us was very good and I have already recommended him to friends
10 out of 10
13 June 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Brilliant experience
9 June 2026
Reply from DFS Furniture - Banbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Blake at Banbury store
Thanks to Blake for his help in explaining everything in a thorough and competent way . We had an enjoyable experience today .
9 June 2026
Reply from DFS Furniture - Banbury
Hello Catharine,
Thanks for your lovely feedback, we’re glad to hear Blake met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Choice and value
Plenty of choice and knowledgeable sales staff. Pointed out the care and delivery system. Good price and choice of leather finishing. Good value.
9 June 2026
Reply from DFS Furniture - Banbury
Hello Paul,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
After 6:30 is a great time to shop.
Blake explained the contract and the furniture and did everything that he could. The shop was quiet and we had his full attention and chose our sofa then and there. It was a lot of money so nice to have the peace and quiet to think about it.
8 June 2026
Reply from DFS Furniture - Banbury
Hello Mr Brooks,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Blake.
Kind regards,
Lia
DFS Customer Support
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff with no fuss. We were able to order the exact product we wanted without any hassle and at a delivery time to suit us
6 June 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Banbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Banbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Just the right sofa!
Lovely lady called Cheryl helped us choose the right sofa for what we needed. Very helpful and friendly
7 June 2026
Reply from DFS Furniture - Banbury
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.