It was nice to be left to browse at our leisure and try out the sofas, a sales person made themselves available and politely asked if we needed any assistance and told us if there was anything we need... See more
Company replied
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See what reviewers are saying
Excellent customer service especially Holly and Sahil at the Banbury store. Holly has put up with me coming in multiple times and sitting on every sofa in store, not making a decision each time. 1 ye... See more
Company replied
We went to DFS with an idea of a settee in mind and after meeting Hollie, she was exceptional at helping us with our requirements and even showed us a "roller" settee that we didn't know existed. I wo... See more
Company replied
We don’t normally look forward to sofa shopping because we dread the slimy, pushy salesperson, pouncing on you as soon as you enter the store. Luckily this wasn’t the case at DFS. We were given time t... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
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Knowledgeable staff
27 September 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine E
DFS Central Customer Support
Friendly helpful salesman (Paul) made…
Friendly helpful salesman (Paul) made everything very fast and straightforward buying our new sofa, he knew exactly what he was talking about and answered all questions with ease. Looking forward to delivery of our new sofa.
27 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Banbury DFS (Paul) was very helpful…
Banbury DFS (Paul) was very helpful with us deciding our sofa. Took time with us and there was no rush
27 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Professional
Professional, friendly and explained exactly what was needed also provided a really good cup of coffee!! Thank you.
27 September 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The experience was pleasant and not…
The experience was pleasant and not rushed. Staff were very helpful.
25 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Cheryl was really helpful . We walked around and found what we liked
Cheryl was really helpful. We walked around and found what we liked
25 September 2026
Unprompted review
Reply from DFS Furniture - Banbury
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Cheryl was really helpful and we found what we were looking fir
Cheryl was really helpful. 9 we walked all-round the store and found wa
25 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Sales lady was knowledgeable and…
Sales lady was knowledgeable and explained everything in detail - Cheryl
25 September 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The young man Blake at the Banbury…
The young man Blake at the Banbury store was the most welcoming when entering the store. He was extremely helpful and knowledgeable when showing me round the sofas, allowing me time to ask questions, show me different materials and allow me the time to make the right decision for me.
He was informative and had great customer service.
24 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Blake.
Kind Regards,
Jordan
DFS Customer Support
Brilliant Customer Service
Ethan, the Sales Man was amazing. Friendly, so helpful and informative and patient with me an OAP. Am really excited about the sofas I have bought.
23 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ethan.
Kind Regards,
Jordan
DFS Customer Support
Thank you staff at DFS banbury
The staff at DFS banbury were very accommodating. Emma (I believe is her name) the store manager was amazing. Answered all our questions and gave points of view. Extremely helpful. Not thrilled about the wait for delivery but thats due to loving what we ordered and now impatient.
Thank you so much staff in DFS.
14 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great help from Paul
Great help from Paul, lots of advice ended up buying a lazy boy as I am 6’4”.
21 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We were approached by Paul
We were approached by Paul, he was courteous and listened to what we were looking for then came up with suggestions for what we needed.
Advised of a plan moving forward and went through everything including the breakdown of cost involved.
Thank you 😊 I am looking forward to the next sofa, hopefully it will last like the last one 😀.
19 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very good
Very good, and very helpful, when through everything and explained everything really well
19 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good friendly staff
Cheryl was really helpful and attentive, she gave us space as we discussed our options but was close enough to come and help straight away when we were ready. Fully explained everything and was very pleasant to deal with.
17 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I was assisted by Cheryl who was amazing
I was assisted by Cheryl who was amazingly helpful and gave myself and my daughter all the information we needed, she gave us a warm welcome and made buying the sofas i wanted a very easy process, making sure i understood everything and had all the relevant information needed, great customer service i would highly recommend to friends and family, thank you x
14 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from Paul.He was amazing and clearly explained everything in detail.Lovely staff at Banbury showroom xx
Amazing service at Banbury showroom.Shout out to Paul, great service.
16 September 2026
Reply from DFS Furniture - Banbury
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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