The customer services lad was very helpful from beginning to end. He showed us various set ups available from the range we had chosen, advised on trims and legs. Sales staff not being suited & boote... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with.... See more
Company replied
Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informativ... See more
Company replied
Hi the girl was very helpful and knowledgeable about the suite we were buying. No pressure to buy or sign anything just an overall relaxing experience. 10/10 .
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 0333 999 9740
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Great Customer Experience
Rebecca took time to understand what we were looking for and provided us space to make a decision without any pressure.
Great customer experience.
24 May 2026
Reply from DFS Furniture - Ayr
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very informed and helpful service
Great to be assisted (and promptly) by friendly, knowledgeable and efficient staff who took the time to listen to our needs and to make very helpful suggestions.
Tom,
Galston.
24 May 2026
Reply from DFS Furniture - Ayr
Hello Tom,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello Leanne,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The customer service was good
The customer service was good, very helpful and the staff were great.
23 May 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Excelent experience
The sales rep was very curtious and welcoming would recomend him to all my friends.
22 May 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Marty McFly is a credit to DFS
Marty at Ayr branch is the reason I did not look any further to bye our sofa.
The young lady on the telephone taking my order was very polite and helpful.
Both members of staff deserve a raise.
22 May 2026
Reply from DFS Furniture - Ayr
Hello Brian,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very welcoming store
Very welcoming store. Very patient staff and knowledgeable. I would happily buy more furniture in store instead of online.
21 May 2026
Reply from DFS Furniture - Ayr
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Looking at steller sofa.
Ashley made us very welcome and discussed our options on sofa gave us all sizes of sofa and went into great detail.i would recommend Ashley to any customer going to DFS in Ayr.
21 May 2026
Reply from DFS Furniture - Ayr
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Satisfied customer
Very happy with service we received, helpful and when asked questions nothing was a hassle, even got us a measuring tape to double check measurements.
21 May 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Pleasant staff that allowed you to walk…
Pleasant staff that allowed you to walk round the store without hassling your to chat which was refreshing. Good selection in store
20 May 2026
Reply from DFS Furniture - Ayr
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ayr
Good afternoon John,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Had great customer service at shop and thanks to David for brining it to my flat
Had great customer service at shop and the delivery guys were awesome, nothing stopped them for getting my suite in place, big thanks to David
12 May 2026
Reply from DFS Furniture - Ayr
Good morning Gordon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing staff Amazing service wouldn't…
Amazing staff Amazing service wouldn't go anywhere else
19 May 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Salesperson Amanda
Showroom was lovely & clean.
No pressure from our salesperson Amanda. She was very helpful, applied no pressure to buy, very informative and went through everything with us to make sure we understood the credit agreement etc.
Amanda gave us time to make our decision. She was friendly and gave us no pushy sales talk.
She is a credit to DFS Ayr. I would recommend to any family/friends if considering to buy to ask for Amanda.
A pleasant & relaxing purchase.
17 May 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Amanda met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Very helpful and friendly staff
17 May 2026
Reply from DFS Furniture - Ayr
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
I was very pleased with the boy that i…
I was very pleased with the boy that i got to sell me a suite he was very nice and explained everything I forgot his name but he was great thanks
9 May 2026
Reply from DFS Furniture - Ayr
Good morning Elizabeth,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Thanks to Loren also!
Having all our questions answered by both sales reps gave us the insight we needed and appreciated their help!
16 May 2026
Reply from DFS Furniture - Ayr
Good morning James,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.