Freddie introduced himself and showed us around the store then left us to browse which was very good of him. Once we’d made our decision to purchase we were made a coffee and greeted warmly by Freddie... See more
Company replied
Location
Switch location1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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See what reviewers are saying
Today we took our disabled daughter to buy a large chair / small sofa. The shop was very busy but the staff were super efficient at looking after everyone. We were offered coffee whilst we waited an... See more
Company replied
We were looked after by Freddie and Brad who were both amazing and really went the extra mile to make sure we knew exactly what we were getting when buying an ex customer sofa (along with our other s... See more
Company replied
Great team at the Ashford store. Priya was very helpful and guided me through the options available. All details were then checked by her colleague, Freddie, which was efficient and reassuring.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, United Kingdom
- 0123 350 3089
4.9
Excellent
5K reviews
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What a great team of people!
Everyone I dealt with were very friendly, helpful and genuinely wanted me to welcome and find a product and deal suited to my needs.
5 June 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent product knowledge
Excellent product knowledge. We were told of all the possible options for the sofa we chose which helped us make the right decision. Easy transaction.
5 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
It was really nice and lovely
27 May 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very welcoming store
Very welcoming store, staff really friendly. Was offered
Coffee whilst waiting for a salesperson to become free as it was a busy morning. Store looked clean, well organised, light and airy.
7 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Freddie was really helpful and friendly
Freddie was really helpful with helping design the perfect sofa for my home, super friendly, made sure I knew everything I needed to know. We came in late at the end of the day and yet he was still in a great mood and didn’t rush me at all. Very pleasant experience and came away really happy with my sofa!
6 June 2026
Reply from DFS Furniture - Ashford
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Freddie helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Great Experience
6 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Staff are very helpful
29 May 2026
Reply from DFS Furniture - Ashford
Hello Marry Jane,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Emily was absolutely brilliant
Emily was absolutely brilliant, completely informative, made everything work exactly to our needs and treated us with the utmost respect and professionalism. I would never hesitate to recommend to anyone i know.
5 June 2026
Reply from DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I don’t understand why a purchase and…
I don’t understand why a purchase and and item that is x display will take 2 weeks for delivery after purchase
28 May 2026
Reply from DFS Furniture - Ashford
Good Morning,
We are really sorry to hear your furniture is going to take two weeks to be delivered this is really disappointing to hear. After look into your order we are able to see we were waiting on the payment method to be finalised before being able to release the order. Once the order was released the delivery was then arranged based on the next available delivery slot.
Kind Regards,
Vanessa
DFS customer Support
Great service
Freddie was very friendly ,informative made sure we knew all about the products before we signed .great service from all at DFS
4 June 2026
Reply from DFS Furniture - Ashford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from DFS staff …
Excellent service from DFS staff member Freddie. Freddie was friendly, knowledgeable and patient throughout the process of choosing our sofa and coffee table. He took the time to answer all our questions and helped us find the perfect option for our home without any pressure. The whole experience was smooth and enjoyable. Thank you for your outstanding customer service Freddie.
2 June 2026
Reply from DFS Furniture - Ashford
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Superb customer service
Superb customer service. The staff ( Charlie) was cooperative and didn’t mind at all to start all over again for changing the order.
3 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
All healpful
We spoke to a few members of the team at different stores to pick our sofa, all very helpful and friendly. Ordering was easy and Freddy was a pleasure to speak to!
3 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fred very helpful and knowledgeable
Fred very helpful and knowledgeable. Friendly and polite
3 June 2026
Reply from DFS Furniture - Ashford
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Helpful and friendly staff .very polite…
Helpful and friendly staff .very polite and pleasant young lady that served us.
2 June 2026
Reply from DFS Furniture - Ashford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
From the moment we decided to buy
From the moment we decided to buy, the salesman answered any queries we had, assisted us with choosing the right sofa and chairs to suit our requirements. he was very knowledgeable and explained all the options available. He guided us through placing the order, explaining all the aspects as we went along. In all, a very pleasant experience, and a very pleasant and knowledgeable salesman !
2 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Extremely understanding
Extremely understanding, knowledge patient staff, great management, excellent staff couldn't have wished for better service, a credit to your company.
2 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
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