This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't normally leave reviews but the Customer Care Team were so helpful (especially Elise) when I needed to re-order a part for my air con unit. They replied within minutes of my correspondence and... See more
Company replied
I’ve replaced oil filled electric heaters with these. What a difference. Rooms heat so much faster. WiFi connectivity through SmartLife app linked to Alexa works well. Electric heating is never going... See more
Company replied
We purchased this dehumidifier chiefly because of problems drying laundry indoors. We have used it just a couple of times for this and find it quite effective. Setting up was much easier than expect... See more
Company replied
Company details
About Devola
Written by the company
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great fan
Great fan. Well packaged and delivered on time. Very quiet. Parents like it
20 January 2026
Reply from Devola
Hi Stuart,
Great to hear the fan arrived well packaged and right on time 📦 Knowing it’s quiet and that your parents are enjoying it too is really nice to hear 🙂
Best wishes,
Elise
Never again
Once it was delivered in a public area that I never go to, I had to get it up stairs to my flat. Not good. I opened it to find the istruction so tiny I couldnt see them with a magnifying glass. It wasn't to save space or look nice as most of the page was blank. Once I found the instructions on line and downloaded them the product worked.
2 February 2026
Reply from Devola
Hi Kay,
Thank you for taking the time to explain what happened — we’re really sorry this was your experience.
Having a delivery left in a public area and then needing to carry it upstairs yourself isn’t ideal, and we understand how frustrating that must have been 🚪📦
Your feedback about the instruction booklet is also very clear. If the print was that difficult to read, that’s a genuine issue, and it’s helpful to know you had to rely on the online version instead 🔍📄
We’re glad the product itself worked once you had the correct instructions, but we appreciate you pointing out where the experience fell short — comments like this help highlight what needs improving.
Best wishes,
Elise
Excellent customer service
Excellent customer service, great product, promptly delivered
2 February 2026
Reply from Devola
Hi Nigel,
Thank you for taking the time to share this 😊
We’re really glad the service, product, and delivery all hit the mark — that balance matters to us, so it’s great to hear it came through 📦
Best wishes,
Elise
Neat and quiet
The dehumidifier has the features I want, it was delivered swiftly and has been working efficiently since delivery.
29 January 2026
Reply from Devola
Hi Steve,
Thanks for sharing this — it’s great to hear the dehumidifier is doing exactly what you needed it to do 💨
Knowing it arrived quickly and has been running efficiently from day one really means a lot ⚡
Best wishes,
Elise
We purchased this dehumidifier chiefly…
We purchased this dehumidifier chiefly because of problems drying laundry indoors. We have used it just a couple of times for this and find it quite effective. Setting up was much easier than expected and running costs seem reasonable. It runs quietly though I am not sure I would welcome it in our bedroom. Overall we are very pleased with it
5 February 2026
Unprompted review
Reply from Devola
Hello,
Thank you for such a thoughtful review — it’s really helpful to hear how you’re using it 👕
We’re glad it’s made a difference with drying laundry indoors and that the setup was simpler than expected. It’s also good to know it’s been efficient and reasonably priced to run 🔌
Appreciate the honest note on noise levels too — that kind of detail really matters to people weighing things up 🤫
Best wishes,
Elise
Great service
Great service, high quality dehumidifiers, fast delivery
5 February 2026
Unprompted review
Reply from Devola
Hello,
hank you for this — it’s great to hear the service, product quality, and delivery all came together smoothly 🙂
We really appreciate you noticing those details, especially the speed and build quality 🚚
Best wishes,
Elise
Excellent cost effective dehumidifier
We purchased the 12l dehumidifier a few months ago and so have now purchased one for our daughter. It helps dry clothes quicker but also reduces the condensation in the room without having to open a window in winter. For a small device it is effective at reducing humidity levels. We also use it in our kitchen in winter and even though it's not a small kitchen it reduces the humidity after about 30 minutes.
1 February 2026
Reply from Devola
Hi Paul,
Thank you for sharing this — it’s lovely to hear it’s been useful enough that you’ve bought a second one for your daughter 💛
We’re really glad it’s helping with faster laundry drying and keeping condensation under control during winter without needing the windows open ❄️
Best wishes,
Elise
Brilliant heaters
Brilliant heaters! They look very nice and warm up remotely. Very pleased with them.
7 October 2025
Reply from Devola
Hi D,
Thanks so much for this — we’re really pleased to hear how happy you are with them. It’s great that the heaters not only look the part but also make things warmer before you even get there. Remote heating can be such a comfort boost 🔥📱
Best wishes,
Elise
Great machine
Great machine. Quiet and works very well with helping to dry washing. Can’t believe the amount of water that came out of it. 5 *
4 February 2026
Unprompted review
Reply from Devola
Hi Anna,
Thanks for sharing this — it’s great to hear how well it’s working for you. Quiet performance makes such a difference, especially indoors, and dehumidifiers pulling that much moisture out can be a real eye‑opener. Glad it’s helping with the washing too 🧺💦
Best wishes,
Elise
Very effective dehumidifier
Very effective dehumidifier. Looks good. Performs well. Quiet and was delivered the following day from ordering
30 January 2026
Reply from Devola
Hi Stuart,
Thank you for the great feedback. It’s good to hear it’s ticking all the boxes — effective, quiet, and easy on the eye. Next‑day delivery is always a bonus too, so we’re glad everything came together smoothly 😌🚚
Best wishes,
Elise
Delighted to receive the two heaters…
Delighted to receive the two heaters for our cold conservatory. My wife and installed them without too much difficulty. Stylish and Well designed heaters, complete with all the necessary parts/fitting brackets and clear instructions. What would be helpful, would be a templete in order to mark the holes for the wall brackets!
3 February 2026
Unprompted review
Reply from Devola
Hi Mr. T,
It’s great to hear the heaters have made your conservatory more comfortable — especially in the colder weather ❄️🏡 Lovely to know you found them stylish, well designed, and straightforward to install, with everything needed included.
We really appreciate the suggestion about a wall‑bracket template too. That’s a genuinely helpful point and exactly the kind of practical feedback that makes a difference ✨
Best wishes,
Elise
Really pleased with the heater
Really pleased with the heater. Attractive and works well
29 January 2026
Reply from Devola
Hi Michael,
Thank you for your kind words!
We’re really glad to hear the heater is working well for you and that you’re happy with the design too. It’s always nice when something looks good and does the job properly 🔥
Best wishes,
Elise
Speedy delivery and a solid product
Speedy delivery and a solid product at a fair price
30 January 2026
Reply from Devola
Hi Matt,
We’re pleased to hear everything arrived quickly and that the product feels solid and good value. Thank you for taking the time to share your experience 📦
Best wishes,
Elise
Reply from Devola
Hi Carole,
We’re glad it reached you quickly and that the delivery met expectations 🚚
Best wishes,
Elise
Reply from Devola
Hi Mr. Richie,
Thank you for the kind words 😄
We’re glad you’re happy with the product and that delivery was impressively quick. Simple, reliable, and on time is exactly what we aim for 🎯
Best wishes,
Elise
Dehumidifier ordered & delivered on…
Dehumidifier ordered & delivered on time. Well packed. No complaints. Bought to help dry laundry as no room for a tumble dryer. Have used it once & although obviously much slower, it got the job done & certainly cheaper.
26 January 2026
Reply from Devola
Hi Kay,
Thank you for the detailed feedback 😊
We’re glad the dehumidifier arrived on time and was well packed. It’s also great to hear it’s already proving useful for drying laundry — slower than a tumble dryer, but doing the job and keeping costs down is a real win 💨👕
Best wishes,
Elise
Really helping very good.
27 January 2026
Reply from Devola
Hi Linnett,
Thank you for the kind words 🙂
We’re really glad it’s been helpful and that everything worked out well for you. Simple feedback like this means a lot to the team 👍
Best wishes,
Elise
very good customer support & quick to…
very good customer support & quick to respond to any issues for whatever reasons really helpful staff friendly overall I am very satisfied with the service given
29 January 2026
Reply from Devola
Hi Mr. Donald,
Thank you for this thoughtful feedback :)
We’re really glad our support team was able to help quickly and make things feel easy for you. Friendly, responsive service is something we take pride in, so it’s great to hear that came across 💬
Best wishes,
Elise
Great dehumidifier with outstanding build quality
Great dehumidifier, exceeded expectations. Far more efficient and economical than the previous one i had.
2 February 2026
Unprompted review
Reply from Devola
Hi Norman,
Thank you for sharing this 🙂
We’re really pleased the dehumidifier exceeded your expectations and that it’s proving more efficient and economical than your previous one. That kind of upgrade makes a real difference day to day 🌱
Best wishes,
Elise
Reply from Devola
Hi Dave,
Thank you for the feedback.
We’re really glad you’re happy with the product, and that the free next day delivery made things even better. Keeping things quick and straightforward is exactly what we aim for 🚚⏱️
Best wishes,
Elise
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.