Destinia Reviews 

So, our holiday was booked with Destinia through Booking.com. Myself and my partner booked 5 nights at the Amadil Ocean Club in Agadir Morocco. We arrived at the hotel around 10.50am and were booked in (as we thought) Had our all-inclusive bracelets on our wrists and was told we could now use all facilities in the hotel. But could we come back to reception at 2pm so we could collect the key to our room as rooms weren't available until after 2pm. Everything was ok until we went to collect the key and then our hole holiday-world just came crashing down on top of us. We was told that there was no reservation for our 5 night booking. I couldn't believe what they were saying. So I said why did you put our all-inclusive bracelets on our wrists and tell us to go and enjoy the facilities in the hotel?? If you haven't received our booking?? No explanation, only they haven't got any booking for the 2 of us from Destinia. 😲🥹 In my 40yrs of travelling all around the world I have never ever come across anything like this. So we asked the hotel to ring Destinia so we could clarify our booking, as I had all bookings and payments on my phone. We rang them and as we was speaking to Destinia by phone we got cut off 😡 So we tried to ring them back and couldn't get through??? They had blocked our number??? 😡Why?? By this time I was very upset, we was in a foreign country and no where to stay?? The Amadil Ocean Club hotel were not at all friendly or trying to help us at all. They just wanted us to pay again, they said pay for your 5 nights all-inclusive here and now and you can stay, if not you have to leave. Well there was no way i was doing that when we had already booked and payed previously through Destinia. So we phoned our driver who had dropped us off at the hotel previously. He came, picked us up, we drove round other hotels to try and get a bed for the night. After several attempts we finally got bed n breakfast at the SOFITEL HOTEL which was very expensive but we had no choice because there was no were else available. Plus by this time I just felt like driving to the airport, I wanted to go home, our holiday was ruined. We were suppose to of been celebrating our 10th year anniversary together what a shambles it had turned into 😪 This cost us £557.63 for BnB and some drinks n food that night, at the (SOFITEL HOTEL) Why we was at this hotel my partner was using a (chat bot) message to communicate with Destinia explaining everything to them what had happened to us. They said its all booked and payed for and there should be no problems with the booking at Amadil Ocean Club Hotel. They said they couldn't understand the situation either and would look further into it and we would have an answer for us the following morning. So again we put our trust in them (didn't have any options really) so we was were we was and waited for a message from them the following morning. Hopefully🤞with some good news that Amadil Ocean Club have found our booking and we can continue our holiday there (what's left of it) after nearly 2days of worrying heartbreaking, destruction and unnecessary problems. My partner got onto the (chat bot) asking for updates on our situation. He was sat all morning and into the afternoon just explaining to them again n again n again about our situation. It was 2.45pm on 30/05/24 by the time they had come up with some answers for us. Destinia then told us to leave SOFITEL HOTEL and go to The Ocean Club hotel as all of a sudden they have now found/got our reservation?? We walked with our luggage from SOFITEL HOTEL to Ocean Club hotel as the taxi from SOFITEL HOTEL were expensive and we had already spent ex amounts of money that we hadn't budgeted for because of the appalling communication between Destinia and Ocean Club hotel. They had both been moving the blame between each other for the mistake one of them had made. But never gave a thought about us and our feelings and all the upset it had caused for us. I have mental health issues and all this didnt help my condition at all. I was so stressed out and felt very anxious I just really wanted to go home 😪 When we got to the Ocean Club hotel, there was a different manager on the reception desk. We explained who we were and what had happened to us the previous day. He just said your reservation is now here on our booking system and to just try n forget about the past couple of days and start and enjoy the rest of your time you have left on holiday. He booked us back in put our wrists bands back on and gave us our room key. So please 🙏 if you have took the time to read this it is not a false statement it is completely 100 percent true please be careful if you book with DESTINIA!! I and my partner will never use this company again ITS NOT TO BE TRUSTED..... M.WARDLE

These guys were awesome! Best price, excellent and fast service, honest recommendations for them!

I booked through Destinia hotel for 15, hotel received booking from booking.com and not from Destinia for 25euros. And now there's big trouble. They cheated not only on price but if you don't want to use monopolist booking.com they pretend another company!!!!!!! Also they didn't pass the message hotel sent to me with they phone number and adress
Scam scam scam

Got a great hotel deal online. After calling the hotel, I realised that I was not on the system for the room category I booked.
I contacted Destina and Ruan responded. Her handling of the matter was exceptional. She argued our case and kept me updated. The outcome was a credit issued.
Never seen such service!
Thanks Ruan.

Best holiday search platform I've used for long time, from a very seasoned traveller. *****

Great efforts by the team to help me out with my enquiry easy to reach and great responsible approach thanks

When arriving at the hotel, I still had to pay a resort fee. I booked a hotel room for one night through Destinia. I was comparing their prices to other sites and they had what looked like a decent price. When I got to the hotel I was surprised to find out that I still had to pay a "resort fee" to the hotel. I do not think they are up front in the pricing presented on the website. The only mention of the possible resort fee is buried in the small print of the terms of service.

Great prices and quite easy to use . We got a deal that was far better than all the other ones

My experience with this company was exceptional because of the friendliness and eagerness to help of its employees. In resolving my problem -- which was not their fault -- they made me feel as if I was taken care by a member of my family!

Great deals. I'll book again and recomend it to friends and family.

I called because I could not tell from the site if the tickets I wanted were refundable. I was told they could not tell me until after I had already paid and got the confirmation. After I paid is to late to find that out.

I can only recommend not to book via check24 and Destinia. We booked a hotel in prague arrival yesterday 29th of march 2024 in hotel three crownes prague and paid upfront. We were informed in the hotel that there is no booking. Check24 and Destinia send us to other hotels trying to find a room, eventhough they ensured there is a room available, everything was fully booked. At midnight we had to drive back to Germany as no other hotel was found for us. Never ever we will book with check24 and Destinia.

Dodgy, on google maps shows a price, but once you go to the site and try to book (even within the allocated time) the price suddenly jumps

With Destinia is easy to find the best prices in the hotels or destination you want!

don't be fooled with low prices. they let you book a hotel and pay full amount then after a month they will email you saying hotel you booked is closing!! and your reservation is not confirmed.
to discover after that you can book your room at other websites and through hotel directly..
i would say save your time and money and look for othet trusted travel agency.

Amazing customer service!!

We needed to make a change to our reservation. Destinia was extremely easy to contact (24/7 service) and extraordinarily kind and helpful. They quickly resolved our issue and worked with the hotel for a refund. Will definitely use them again.

I booked a family Room from Limak Lara via Destinia, but hotel reflected that the booking is just a standard double room, as the booking was done by Destinia via Check 24, Check 24 has been contacting Destinia since 14 Feb 2024. Up to now there is still no feedback from Destinia.

Thank You for the amazing service agent number 128!

I appreciate it your prompt help!