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Destination2 Reviews 

27,235
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,941 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often going above and beyond to assist with bookings. The booking process is frequently described as easy, smooth, and stress-free, with many appreciating the clear explanations and prompt communication. Many reviewers also highlight finding great deals and competitive prices for their holidays, often securing perfect itineraries tailored to their needs. However, some customers were dissatisfied with aspects of customer service, noting issues with responsiveness or a perceived decline in quality. A few other people also felt that information regarding non-refundable bookings, amendment fees, or undisclosed restrictions and charges was not always clear.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, straightforward, and... See more

Holidays

Reviewers mention positive feedback about holidays, often praising the competitive prices and additional... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stephanie was very approachable and non-judgemental. She responded quickly and dealt with my query efficiently. Although I compared her quote with another, the dates differed. I told her I’d confirm t... See more

Rated 5 out of 5 stars

I found a holiday to the Maldives nearly 3k cheaper than TUI and British Airways. As I've not used Destination 2 before, I was reluctant to book the holiday online, so phoned to make sure the pric... See more

Rated 5 out of 5 stars

Rony was extremely helpful in booking this cruise package for us. After a few days of backwards and forwards he came up with the perfect holiday with everything we had asked for. We shall definitely u... See more

Rated 5 out of 5 stars

IHave now used destination 2 for my last 3 long haul holidays and totally recommend. For this recent booking I spoke to keeley who was really easy to talk to and gave great knowledge of the destinat... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,235)

4,455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just booked a family trip to Mexico…

Just booked a family trip to Mexico using Destination2. Sohit Lakhanpal was our agent, he was extremely helpful, we saved money booing via Destination2, it was expensive to book direct or through Booking.com. Would happily recommend.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Mauritius holiday booked.

I have today booked a holiday with Destination2 and the booking was expertly handled by Tracy Jagger. It is the first time that I have used Destination2. Over the years I have used many travel agents. I must say that the service given by Tracy was first class. She is knowledgeable and her advice was much appreciated. No hard sell just sound and honest advice and treatment. Would certainly recommend them and based on the experience so far I will be a return customer.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, even with me asking A Lot of questions and changing flights a few times Preeti was extremely helpful and accommodating.

28 July 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointing experience with…

Very disappointing experience with Destination2.

I booked a 10-night all-inclusive holiday to Long Beach Mauritius for two people, expecting the package description to accurately reflect what was included. After arrival, however, we discovered several important restrictions and additional charges that had not been clearly disclosed before booking.

These included restrictions at certain restaurants, the exclusion of Hasu from the all-inclusive package, limits such as one main course per person, and additional food surcharges. These conditions materially affected the holiday and were not what I reasonably understood I had purchased.

I raised a formal complaint with Destination2 and explained that clearer information before booking would have allowed me to make a properly informed decision. Unfortunately, I did not feel that my concerns or request for appropriate compensation were handled fairly or satisfactorily.

When customers spend thousands of pounds on a premium holiday, all exclusions, restaurant restrictions and potential surcharges should be clearly highlighted before payment—not discovered after arriving at the resort.

Based on my experience, I would not book with Destination2 again. I strongly recommend that prospective customers request written confirmation of every all-inclusive entitlement, exclusion and surcharge before completing a booking.

20 May 2026
Destination2 logo

Reply from Destination2

Hello Antoan Miroslavov, thank you for your review. We are surprised that you post this given the time elapsed since your experience. Our stance has been that the package did accurately describe what was included and paid for. Under the circumstances we cannot be held responsible for any misguided personal expectations about what should be included. We are however pleased that the resort honoured the special request to enhance your experience. We regret that you will not book with us again as a result.

Rated 3 out of 5 stars

Trouble downloading tickets

Trouble downloading tickets

28 July 2026
Destination2 logo

Reply from Destination2

Hello Simpson, and thank you for your review. We're sorry to hear you have been experiencing difficulty downloading your tickets. If you would like to reach out to our Customer Services Team via the appropriate channels, we will be happy to help. Once you have been assisted, we would appreciate any amendment you could consider making to your review score in order to accurately reflect the standard of service received. Thank you.

Rated 5 out of 5 stars

Stephen made deciding on a hotel a lot…

Stephen made deciding on a hotel a lot easier than hours of online searching. He listened to what I was looking for and quickly emailed a shortlist to me. These were great choices. I have used destination2 before and would highly recommend them especially Stephen for his helpfulness and friendliness.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Hi AlfredGadsby

Hi AlfredGadsby , Thank you great job.
He was so good and friendly on the phone to me couldn't have asked for better , he sent every thing itenary car transfers to hotels etc amazing guy i have never witnessed this before he got the perfect cruise for me Andy niece so looking forward to it , he is golden you have a great guy there.
Thank you
Miss GILLIAN Holland

28 July 2026
Rated 4 out of 5 stars

Booking my holiday was easy

Just booked a holiday through the Destination 2 website. Good price, easy to do. Bit different to the way some major travel agents operate, but so far so good. I have received my confirmation travel documents by email today. I was initially a little concerned after reading negative reviews on Trust Pilot but so far so good, still have my fingers crossed that the trip will all go smoothly, but will have to wait until next June to find out.
I will be sure to leave a further review after my holiday

28 July 2026
Rated 5 out of 5 stars

Beth was excellent

Beth was excellent , holiday now booked and impressive value for money compared to another smaller travel agent

28 July 2026
Rated 5 out of 5 stars

Great service by Keely

Keely was friendly, knowledgeable and polite throughout the booking process. She answered all of our questions and made the process very straightforward.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

It was really good to speak to an…pleasant easy booking

It was really good to speak to an advisor that new exactly what they were doing and explained everything really well in a friendly and helpful manner .Preeti brought to our attention alternatives regarding flight times which we hadn’t considered , extremely useful for us and made our holiday booking pleasurable.

27 July 2026
Unprompted review

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