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Destination2 Reviews 

27,185
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Booking process

People report positive experiences with the booking process, often highlighting its ease and efficiency.... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the ease of booking and the... See more

Service

Customers had positive experiences with service, consistently describing it as professional, polite, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(27,185)

4,926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stephen was very professional

Stephen was very professional, friendly and reminded me I have booked with him before. He was very good at getting booking linked with another friend who is also going with destination 2.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great little company, great service

We used Destination2 when we cancelled our recent trip to The Seychelles this spring due to the unrest in the East, Preeta was great and came up with a new destination for us and sorted it all quickly so we could still go away, we had a great time in Mauritius. We have now used them again for another trip for next year to the Caribbean and poor Lewis he was so patient with all our changes and requests, we finally booked though

21 July 2026
Rated 5 out of 5 stars

Extremely helpful

I found your representative to be very knowledgeable, helpful and she gave great advice.
Preeti was a great help in enabling me to make what I think to be a very informative decision in which holiday to choose.
Thank you Preeti, I hope to have your assistance in the future.

26 July 2026
Rated 3 out of 5 stars

I couldn’t book on line so had to call…

I couldn’t book on line so had to call and number didn’t work

21 July 2026
Destination2 logo

Reply from Destination2

Hello Jennifer Millward and thank you for your review. Kindly note that you will have automatically been prompted to call to book your arrangements due to your departure date being so soon, and we are pleased to see that your booking is now confirmed. We have not been made aware of any issues with our call lines which would have prevented you from being able to call. However, we would be happy to look into this further should you choose to contact us via the relevant channels.

Rated 5 out of 5 stars

Had a great booking experience with…

Had a great booking experience with Sohit from Destination 2 who was very knowledgeable and honest when I was booking our holiday to the Maldives.
he guided me through the different hotels until we eventually found one to our liking and gave us a great deal.
would highly recommend Destination 2

25 July 2026
Unprompted review
Rated 5 out of 5 stars

We've booked with Destination 2 for the fourth time!!

We have used Destination 2 for our last 3 holidays, and we have booked again this time. The advisors are very helpful and thorough. They take their time to ensure you are getting the best deal for your money. We live in France: booking holidays here is very expensive compared with the UK. Destination 2 has the ability to book our holiday from a French airport and the price is very competitive. We will definitely recommend this company to family and friends.

25 July 2026
Rated 5 out of 5 stars

I filled in the form and got a nice…

I filled in the form and got a nice welcome phone call from Alan at Destination 2. Alan was friendly and polite and understood all that I had asked in my quote.
We had a couple of emails back and forth and I changed my mind a couple of times. All booked within 48 hours due to great, honest service from Alan. No pushy sales or messing around.

25 July 2026
Rated 5 out of 5 stars

Incredible service - thank you Chris

After being incredibly let down by Love Holidays, I didn’t think I’d be able to afford my dream holiday. I came across Destination 2 through Trip Advisor and after checking - they have a Which recommendation - I booked my stay.
A special thank you to Chris Blackwell who went over and above with his level of customer service. He was attentive and reassuring and after promising to call me back in 30 minutes to ensure the booking was processed, I received a call from him within 15 minutes. Cannot thank him enough and he is a credit to the team. I can see why they received their Which recommendation this year and I highly recommend them. Thanks again!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Tracy Jagger was extremely friendly and efficient making the booking process seamless. Holiday booked with good flight times and a great price. Thank you Tracy

25 July 2026
Unprompted review

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