My experience was absolutely Top Tier. Debbie Scott was my Denefits agent and she went above and beyond to help me while on this journey. Life will happen and when it did she was so accommodating to m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Denefits is a checkout and payment options software for businesses, headquartered in Irvine, CA, and trusted by 40,000+ businesses across the U.S. Healthcare practices, law firms, contractors, SaaS platforms, marketplaces, retailers, and educators use Denefits to offer flexible billing and installment options at checkout — so more customers say yes at the point of sale. The software automatically routes every customer to the right payment structure, reduces drop-offs, and recovers missed revenue in the background — without changing how your team works. No IT team needed. Plugs into your existing CRM, POS, or billing system in minutes. More checkout conversions. More closed deals.
Irvine, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Neil made my experience great! Did you explained everything you looked things up for me and even when I lost our conversation I was able to get back a hold of him and finish off early left off

Reply from Denefits LLC
I had the best experience of someone listening to my situation and doing everything in her power to help me close out my account with Denefits. Nadia was my contact person that kept in touch with me until everything was received that was necessary to show prove that account situation should be closed. Thank you so much Nadia!

Reply from Denefits LLC
I had an amazing experience thanks to Nadia! From the moment I was helped, she was professional, kind, and very attentive. She made sure all of my questions were answered and went above and beyond to make sure I felt valued as a customer. Her positive attitude and willingness to help truly stood out. It’s rare to come across someone who genuinely cares about providing great service, but Nadia definitely does. I highly recommend her and truly appreciate the excellent experience!

Reply from Denefits LLC
DIANA the representative was very professional,helpful,very nice . I want to thank you DIANA for her help and congratulate the company Denedits to have her as their employee. Keep up the excellent job DIANA👍👌👍

Reply from Denefits LLC
I've been working with this lender for almost 2 years, and they have been so accommodating with my unique situation. Just talk to them about your situation, and they'll work with you if you have a problem making a payment on time.

Reply from Denefits LLC
My experience was absolutely Top Tier. Debbie Scott was my Denefits agent and she went above and beyond to help me while on this journey. Life will happen and when it did she was so accommodating to my needs and my payments. Great customer service!

Reply from Denefits LLC
They are professional and are quick with their response. Beyond grateful that we have this program.

Reply from Denefits LLC
Thank You So Very Much Nadia. She Is the Best. I will recommend her to all of my friends who are in need of Credit Repair.

Reply from Denefits LLC
That they were prompt in their service with me to resolve the issue.

Reply from Denefits LLC
Druv was very helpful and did a excellent job

Reply from Denefits LLC
It's helpful that they have the same appointed person assigned to you and your loan application. They worked with me on an issue that I had and kept in contact with me every day on updates

Reply from Denefits LLC
Spoke to Debby Scott each time I called she’s very professional and sweet thank you Debbie for all your help and understanding

Reply from Denefits LLC
I’ve been using denefits for over a year and it’s been a great experience and very attentive customer service. Highly recommended

Reply from Denefits LLC
Anthony Noel has been beyond fantastic! Absolutely every question asked has been answered both efficiently and professionally, making it a breeze to set everything up, and knowing that he's there whenever there may be an issue brings comfort in conducting daily business for us.....just saying.....that guy needs a raise, definitely looking forward to working with him throughout the future!

Reply from Denefits LLC
Hi DENEFITS TEAM,
We started working together almost one month.What a great team just love to work with you guys .Time is everything and Anthony Noel Araujo he make it so easy what can I say about him.We are TRUCKTRAILERPRO CDLSCHOOL very thankful.i am hopping many many year work together .
Thank you
Brent Coach

Reply from Denefits LLC
I would like to express my heartfelt gratitude to Denefits, particularly to Nadia, my account manager. Nadia has consistently displayed exceptional professionalism, coupled with a genuine sense of understanding and care. Her dedication and helpfulness have made my experience truly remarkable.
Nadia’s customer service goes above and beyond expectations. She ensures that I am krot updated on all matters and handles everything with efficiency and kindness. Her efforts have not only made processes seanless but have also instilled a sense of trust and reassurance in me as a client.
Thank you so much, Nasia, for your outstandin support and commitment to excellence. Your work is greatly appreciated and does not go unnoticed.
Warm and Gentle Dental

Reply from Denefits LLC
I’m very satisfied. I have experienced some difficulties in my finances. I placed a call asking for help to prevent my account from becoming delinquent. I was treated with so much respect and support. I received help immediately which protected me from receiving a bad mark on my credit. Thank you so much for listening and understanding my situation including helping me fix my situation without being penalized.

Reply from Denefits LLC
Gaby Singh is a great account manager, he walked me through the process of signing up, he provided detailed information step by step. He is amazing and so far my company has thrived with Denefits.

Reply from Denefits LLC
DO NOT TRUST THIS COMPANY WITH YOUR SENSITIVE INFORMATION OR WELL-BEING.READ MY EXPERIENCE WITH A TIANA SCOTT
I have never felt the need to post a review like this before, but after my experience with Denefits, I feel it’s important to warn anyone considering using this company—especially those seeking mental health treatment.
Denefits partners with clinics offering life-changing services like ketamine therapy, which is often a last-resort intervention for people dealing with deep emotional trauma, PTSD, anxiety, or depression. These are vulnerable patients, making massive emotional and financial commitments, and the way Denefits handles communication is not only unprofessional—it is emotionally damaging.
After already completing what I was told was required to begin treatment, I was contacted by a representative (Tiana Scott) with back-to-back emails 16 minutes apart, disregarding my clearly stated preference for text communication due to anxiety. The tone of the messages was pushy, passive-aggressive, and completely dismissive of my concerns. When I attempted to calmly explain the discomfort I felt, I received a gaslighting, argumentative reply disguised as a polite response—which only served to invalidate my trauma, escalate my anxiety, and destroy the progress I made after my first infusion.
Let me be clear: this treatment is costing me nearly $7,000—a huge financial burden I took on with hope and vulnerability. And now, that first $1,000+ infusion is a complete wash. Why? Because the emotional benefit I gained was completely wiped out by the unprofessionalism and cruelty of how I was treated.
I’m now in a full panic state, worse than when I began. The progress I made—gone. The trust I was starting to build—shattered. And the person responsible (Tiana Scott) has shown absolutely zero self-awareness, empathy, or ability to handle trauma-informed communication.
This company has no business being involved in healthcare of any kind. If this is how they treat patients, they are a liability—not a partner in healing.
Avoid Denefits at all costs. Especially if your life depends on the care you’re receiving.

Reply from Denefits LLC
Thank you so much Nadia Smith. You were very kind and very helpful

Reply from Denefits LLC
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.