De'Longhi Reviews 23,659

Easy to order online, delivered on time, great looks and easy to operate.

Underwhelmed by this espresso machine. Expected a lot more from this brand. Straight espresso lacks a decent crema and brew time a little quick even with a fine grind. Worst of all steam wand lacks lustre and requires a lot of work or a smaller volume of milk than you might be used to. Changed various settings and used a bottomless basket with a puck to no avail.

Simple plain espresso machine nothing fancy. Would appear to be less of an upgrade from earlier machines despite the cold espresso option.

Honestly I would return if I could and buy an older model.

Good price good service but not the best of products - read as many reviews as you can before you buy.

In short; looks great unlike the coffee.

Following De Longhi’s response.
Great to see a company that bothers to read reviews and respond. Yes those videos were very useful for setting up the machine and are recommended. But doesn’t really change my overall opinion. Upped the star rating based on customer service.

De'Longhi Rivelia : Perfect full automatic coffee machine! Easy to handle, easy to clean, great choice of coffees and options! 5 stars (or more). Grazie, De'Longhi !

Amazing coffee machine so easy to use and fantastic tasting coffee compared to our old machine so well worth the money and upgrade

Until the delivery date I was kept informed what was happening.
Apart from when the toaster was going to be delivered, bit disappointed with that
We were away luckily our neighbours took the parcel in.

Order cancelled by site due to lack of availability but no alternative offered. Straight to 'to be refunded' Extremely poor customer service.

I didn't receive my item.

Great price and product but problems with order and delivery meant it was 7 days before it arrived.
Machine itself seems to be very good and pleased so far.

Easily placed order and we were kept informed of expected delivery.

Contacted them to fix a sensor of my primadonna soul back in feb, they arrange for a collection of the machine almost immediately, machine collected on 2nd of march, was received from their end on 3rd of machine. Never heard from them again. Called almost weekly , escalating, raising complaint, requesting call backs from managers ... Nothing..

On 30th of March they finally contacted me to say they inspected the machine and request 230 pounds to fix it ( I was promised a fix according to their website within 10 days !!!!) I tried to contact them again to see what s
Is wrong with the machine that requires 230 pounds payment but could not speak to anyone again. After two days I decided to make the payment in the hooe that the complaint will eventually look at this ( I am an idiot ..I know ). I made the payment and the email says it should be fixed and delivered within 5 days. I made the payment on 2nd of April ... And again. Never heard again. I do not have the machine and I lost 230 pounds .. what a scam company. I will never buy anything from you ever again or any of your brands or products and I will actively spread the word of my experience. Absolutely disgusting and I will do whatever it takes to get the machine and my money back. Bloody scammer!!

@ Gemma , Not sure what you are referring to in your reply about the return of the machine, I have nit heard anything about the machine or the money I paid or the complaint in place ... You scammers !!

Contacted De’longhi regarding my faulty toaster March 16th and was advised I would be sent a replacement in 10 days. After 2 weeks contacted De’longhi again and they said they would escalate the request for a replacement. Another 2 weeks have passed and still nothing.

Quick and easy

Literally gad to order twice in less than week.
Took them 4 days to let me know my order had been cancelled due to it being out of stock, even though it was advertised and bought via their owe official website.
Reorder, web site states working 1-3 working days for delivery. Took them 1 day to even process my order that then pushed the delivery date to the following week. So it took 5 days.
I had also tried to see what was happening with my second order after the poor experience i had already had. Tried online agents. Literally got lied to and my questions ignored by them. Just nonsense none answers when i asked what was the situation of my order. Ended up calling up. Person i spoke to saud he would look into some compensation. None has been received. No communication nothing. Spent nearly £200. Will not be spending another penny with them.

Very happy with the product and good delivery

I purchased a DeLonghi Magnifica with milk carafe back in December. The machine worked well for 3 months, then the carafe stopped producing frothy milk.
We registered this used and was advised on 13/3/26 that a replacement would be ordered. They were on a 3 week delivery. 5 weeks later l have chased this up to be told by an agent that he cannot locate my order, that he cannot access the system, someone else would need to do it -that they couldn’t reconcile the order with the ticket number, that he has no idea whether l will end up at the back of the queue. He did say he would send an email to try and establish what’s happened. After 1 hour of being on the call and going round in circles,
I asked who l could escalate this to - to speak with someone who may be able to help further and he told me that there was no Managers who could help - that they were all on the same level - no complaints department/all complaints are dealt with by the agents.
This is a very frustrating and disappointing service from such a well known brand.
I am not blaming the agent, he seemed as frustrated as me on the call - l just want a carafe

Waited 2 weeks for a toaster only to be told it was out of stock, money was refunded but by then it was too late to order from elsewhere.

Still haven’t received my items ordered 11 days ago now. I’ve called customer service twice now and they are the most unhelpful people, I asked to speak to a manager and I was told it wasn’t allowed.

I was told I didn’t need to call back and that I’d receive a email at some point with an updated. The items were for a wedding gift which I now had to go empty handed