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Köp spännande mat till bra pris, med enkla och snabba leveranser direkt hem till dörren.
Sveavägen 168, 11346, Stockholm, Sweden
4.4
810 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from delitea.se
Thank you so much for your kind words 😊✨
We’re truly happy to hear you’re satisfied with both our service and the quality of our products. You’re always warmly welcome back 💛
It went well and was delivered really fast. It was my first order from delitea.se and I can say that it was a good experience ordering and delivering the product from delitea.se. I will definitely order more products from there.
Reply from delitea.se
Thank you so much for your lovely review! 🌟
We’re really happy to hear that everything went smoothly and that your delivery arrived quickly. Knowing that your very first order from delitea.se was such a positive experience truly makes our day.
We look forward to helping you again, and we hope your future orders will be just as great. Thank you for choosing us! 💛
Delitea would rather wastefully issue small refunds for broken items than ensure things are packaged with care and customer safety in mind.
I used to love ordering from here because they had such a great selection but the last few times I've ordered from them my items have arrived damaged. In this last package a glass jar had completely shattered, ripping open a bag of flour. Everything in the bag became soaked in the juice from the jar and then crusted in a flour paste. I requested a full refund for this messy and dangerous situation, and was told I would get one, but they backed out and said they would only refund me for the broken jar and flour, not anything else. Eventually they agreed to refund the entire order as initially promised.
If you order, I advise caution when ordering anything glass, aluminum, or paper covered from them.
Reply from delitea.se
Thank you for taking the time to share your experience.
We're truly sorry to hear about the issues you've faced. This is absolutely not the level of service or care we strive for.
Your feedback is being taken seriously. We are actively reviewing our packaging procedures and refund policies to ensure that situations like this are prevented in the future.
We’d really appreciate the chance to make things right, if you’re open to it, please reach out to our customer service team again with your order number and we’ll do our best to resolve this properly.
I had 2 parcels delivered by Postnord and in both parcels some items were destroyed during shipping. After contacting customer service at Delitea they immidiately send replacement items for the damaged goods. Super service and fast deliveries. I can highly recommend this company and I just love to be able to buy most of my goods online and have it delivered to my home. Thanks Delitea for your excellent service.
Reply from delitea.se
Hi Helle!
Thank you so much for your nice review!
Wishing you a great week ahead!❄️
Quick customer service. Quick problem solve. Good customer oriented manner. Thank you.
Reply from delitea.se
Hi Guzin!
Thank you so much for your nice review!
Wishing you a Merry Christmas!🎄
Five stars if they would offer free shipping. :)
They're completely unable to deliver anything during Corona crisis despite the goods being "in stock". They cancelled my order (twice) just hours from promised delivery.
It would have been five stars, but unfortunately I have discovered that as of the 1st of July 2019, they are now charging 29 kr in shipping fees. So, it is NOT free delivery anymore. You must spend over 400 kr to get the stuff shipped for free. That's very disappointing and I will be looking for some other company to do my online shopping.
Same parent company as Apotea, the best online store in Sweden PERIOD! Free delivery and many delivery options. It makes a lot of sense in Sweden because people live apart across the city, such options allow customer to pick the nearest pickup points (e.g. DHL, postnord and so on).
For some basic grocery, Delitea is my only only favorite!
Very good service. Good deals and OK delivery time.
good store, customer service is excellent, asked for a product that was not listed in the webpage. Got an answer within minutes that it is coming in the next days.
almost everthing is good, only one thing which is about invoice, for company wants to buy products, if paid by card, i can't get invoice, have to ask klarna to send to me by E-MAIL.
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