Deepchill Pty Reviews 

Over priced - They never intended to complete the repair on the first visit. They quoted $165 plus $43 for every 15min thereafter. 2 workers and a ute full tools only to be told the couldn't repair the unit and would send a quote to have it fixed. The purpose of the first call is to charge you the call out fee. I booked the appointment because the aircon wasn't working. They spent only 25min here and sent a bill for the call out plus 15min ($200+) only to have them tell me that aircon is not working. (I knew that). These guys simply go around charging $200+ every 30min. 2 days later and still no quote. Not that I would use them but it does confirm that they are not service orientated. Give these guys a miss.

A recent service call was charged at over an hour even though the service tech was only on site for 20 minutes. when I asked for an explanation the Service Manager Jason explained that the cost includes travel time and the previous job was in Ashmore so that 50 minutes was included in the cost. Best to ask where the previous job is!

I had a multi head system installed in my home.. Deepchill sent out some young boys to do the installation they wired the system backwards then shorted out the main unit! Then they sent the wrong parts! With numerous phone calls, emails, Texts, going backwards and forwards. They finally came out and installed the incorrect part. But cross wired two of the units!! We had to get them back again to fix them mistakes a third time! Absolute dodgy installers. Would not recommend this company!!

On top of this, they still want to charge full price for all the mucking around and the weeks of backwards and forwards that we had to go through in the middle of a really hot summer!

I moved to Palm Beach 8 years ago and have used Deep Chill Air Conditoners at least 6 times for my house and rentals.
I have always experienced courteous staff and A1 Service. They are always so helpful and obliging. I would absolutely recommend them to anyone requiring Air Conditioning repairs or installs.
Thank you for your excellent service Suzan.

WARNING. A technician from this company came to fix heating on 5 yr old LG AC. Cooling working fine. Technician repaired leak and topped up gas. I believed him and paid invoice, stupidly without testing machine thoroughly before paying. After he left I tested and was not working, technician came back an hour later and after working on it for a while he comes in and tells me the compressor is dead and I no longer have heating or cooling. When I queried this with the company their official line was air conditioners are man made machines that break and that the original invoice would stand.
However, there is a discrepancy in the technician claiming he had tested the machine in my presence before he left the first time and if the machine was working why did he have to come back an hour later. As many people have said to me, ‘yes machines break but its weird something happened to it while a technician was working on it, that would be like taking your car to the mechanic for an oil change and then the mechanic telling you the motor blew up while it was there’.
They also advised that the repair for the machine often costs more than a new machine and so they provided a quote for a new machine. A different company quoted a repair that came in half the cost of a new machine which makes me wonder how many machines prematurely get replaced under there watch.
I wish I had read the reviews on here before choosing them as there is a pattern of people losing money with them when things don’t go smoothly. I was bringing home our first baby from the hospital that day and saw them as a solution to heating, but ended up with a bigger problem as well as increased stress and anxiety having to deal with their hard line. The only expertise I experienced from them was the skill of dodging any culpability. If you’re looking for someone to do your work all the best trying to find someone honest.