Debt Recovery Plus Reviews 

Rachael has been a professional and knowledgeable point of contact. Very polite and reassuring too! An asset to have onboard!

Mike was compassionate and helpful in listening to me and my questions about the fine.
He was helpful in offering advice and proactive in giving me assistance.

I was anxious about calling the debt recovery line and I found his approach calm and reassuring.
This made all the difference to me in managing the debt.
Thank you

Lovely helpful lad

Excellent customer rapor well spoken very easy to understand 👏

Is it possible to give zero stars? Agent on the phone threatened me, like, literally threatened me. I then said fine I'll pay today but I won't be able to eat for the rest of the month. They took the payment without hesitation. I had to live for 2 weeks on rice and sauce.

I got a parking ticket because I stayed in a McDonalds for 20 minutes too long in a hire car, so the rental company got the initial period with the ticket, I got the late fees. I had no opportunity to pay the lower fee because I was there in a hire car as I'd travelled over 200 miles to see my friend who was contemplating taking his own life, he desperately needed a friend. We spent the time in the McDonalds. A few months later I get a final notice warning from these creatures (I can only assume they've got their staff brainwashed because they're not human). Left a note on my file which said it would get reviewed, it doesn't, it goes to an empty pot that no-one looks at. They threaten with legal action and talk to you like you're a criminal. I explained how the charge happened as I figured it was worth mentioning I was trying to save someone's life, they threatened to call the police (I'm not joking, I've got this on a recorded transcript).

Bottom line, I wish nothing but the worst for this company and everyone associated with it and I mean that with every ounce of my existence. Absolute scum of the earth and they don't care. I'm not a religious person myself, however the idea that there is a hell for people like this does bring me some comfort.

Will they read this review? Probably not. If they do will they care? No, they'll probably laugh. I hope their families know what they do for work. If anyone I was related to was doing this I'd be embarrassed and ashamed.

The pure helpfulness and support that Mike gave I had been very worried and he was great!

I am extremely dissatisfied with the way my parking charge has been handled by both CPM and Debt Recovery Plus.
I never received the original Parking Charge Notice or any follow‑up correspondence from CPM. The first notification I was aware of came from Debt Recovery Plus. This letter did not include any images, timestamps, or clear evidence relating to the alleged incident, which caused confusion and concern.
In an effort to understand the situation, I contacted Debt Recovery Plus and spoke with Leon Beckford. I explained that I had never received two letters that he claimed had already been sent. Rather than offering clarification, proof, or support, he simply insisted that the letters had been issued. When I asked how I could obtain video or photographic footage of the alleged incident, or what the appropriate steps were to resolve the matter, I was told to either pay the charge, take the matter to court, or seek a solicitor. The response felt dismissive and unhelpful, and Mr Beckford appeared eager to end the call rather than assist.
This is not the first time I have experienced issues involving CPM. On a previous occasion, incorrect information was provided, including the wrong date, with claims that I was parked on a date when I was not. Taken together, these experiences raise serious concerns about accuracy, transparency, and customer treatment.
While I understand that not every dispute can be resolved immediately, I do expect a professional, respectful approach and clear guidance when raising legitimate concerns. Unfortunately, the service and attitude I encountered fell well below an acceptable standard.

Well the parking tickets are a headache had to pay it off but happily wendy came and helped me out with my problem very nice and professional

Mike, understood the situation, took the appropriate action and sorted my issue. Thank you.

Milk was really helpful, resolved my issue quickly!

apologetic, sincere and polite

95% of the webchat and customer service staff at this company are complete lemons, there is no consistency in what each member of staff says, the security verification is completely useless, you can provide them with ANY address you like and it will somehow confirm your ID and they will expose your full name and address to anyone, reported them to the ICO for a data breach, enjoy your £17.5 million fine coming your way. The ONLY person in the entire company worth talking to is Mike Gibson. I highly suggest you do a SAR and get your information deleted (dont forget to do a follow up SAR 6 months later to check as they will probably fail) as they cannot be trusted with your data

I owed £17.50 as I paid a lot of the fine sadly I lost my partner recently
I received a letter from them with all the options to pay at the bottom if the letter is said quite clearly in black and white you have options to pay this in two or three months installments
I rang up to arrange this on the phone and the guy said I couldn't do this arrangement as it was less the amount to make it arrangement
Surely in today's society and laws if it says you can opt into this arrangement it should be honoured
To say I was annoyed was out ranged for him to say this as it was in the letter for him to see on his system
This is a shocking company no common sense at all to help people
Stay well away from them

Mike was very courteous, very polite, very understanding and sorted out my issue immediately. Great customer service.

It's a racket! Go see on Companies House >> Lisa Clure and Graham Brierley are both directors for BOTH Debt Recovery Plus and Parking Collection Services (PCS).

But PCS has ALWAYS been a dormant company!
Since inception in 2018 PCS has consistently submitted accounts only as a 'Dormant Company', ie: a company that is NOT operating, providing services or taking monies.

BOTH are registered at: 78 York Street, London, W1H 1DP

PCS is a 'dormant company' that dishes out tickets with no evidence at all of parking contraventions - no photos. Debt Recovery Plus sends out aggressive letters and emails to chase and increase the debt.

Lisa and Gareth also both run EDWARD & EMILY LIMITED - a property company. So Lisa and Gareth are conning 10,000s of people to pay for a property jolly! These scumbags are that brazen.

The Crime and Policing Bill is supposed to crack down on corporate fraud. So where's the crack down on Lisa and Gareth's diabolical fraud?

Very polite and helpful. Helped me straight away. Very nice man

I recently had a false parking issue (£170 charge although I had paid my parking) for which I had a dispute on payment. I’d paid with APCOA, they forwarded it to Debt Recovery Plus. I contacted DRP, was listened to and calmly assisted by Mike. He contacted APCOA for me, addressed my concerns and the debt was cancelled, report mailed to me and a chase up call made to me. Very professional service that in all honesty I wasn’t expecting, but what a relief.

Spoke with Leon who was swift in assisting me with my query and all was resolved in 5 minutes, excellent customer service.

Really kind, calm and thoughtful advice from both Karen and Kiren. Good listeners and sympathetic to my situation and the fact I’d not received the initial parking ticket through the post. Clearly explained the legal position and advised next steps.

My rating would have been 5 stars but for the fact there was a gap in their training/process knowledge.

I was advised to call back the car parking company who had originally issued the ticket but when I finally got through on the automated phone line the system automatically terminated my call since my case had been passed to debt collection.

An honest mistake I’m sure but an opportunity to review either the process, or the training, or both.

I rang to discuss a debt for someone who had died. Rachel was very helpful and confirmed that the debt would be written off. She was very easy to deal with and resolved everything quickly and was kind and empathetic.