DebtBusters Reviews 

Great customer care.
Quick response to emails.
Friendly and understanding consultants.

PEFECT ON RESPONDING

Excellent service

Thank you for helping us financially

Musfhieka was great thank you.

Quick response and friendly agents.

i am happy to pay the amended installment.

You do not even deserve a star, but I guess I have to give one right!!!!!

I am writing to formally lodge a complaint against DebtBusters and to request urgent assistance in resolving an ongoing dispute relating to my debt review account.

I commenced my debt review process with DebtBusters in October 2022 and continued making consistent monthly payments until September 2025. Throughout this period, I have honored all agreed payment obligations without fail.

In 2025, I contacted DebtBusters to obtain an update on my outstanding balances. The figures provided to me did not correspond with the balances reflected on my Hyphen statements. Upon raising this discrepancy, I was informed that a consultant within DebtBusters had failed to update my account accurately. I was assured that the matter would be corrected and that any overpaid amounts would be reimbursed.

In mid-September 2025, I followed up again and was advised that my account had been updated and that any overpayments would be refunded. Subsequently, in mid-October 2025, I received a reimbursement from Hyphen, which I was informed had been authorized by DebtBusters.

My Hyphen statements now reflect a balance of R0.00 across all accounts. However, DebtBusters’ records continue to indicate that I have outstanding balances with creditors, which appears to be a direct result of their failure to properly maintain and update my account.

Following this, I requested a clearance certificate from DebtBusters and was initially informed that the process was underway. However, after a period of no communication, I followed up again and was informed that I am required to settle “outstanding balances” before a clearance certificate can be issued. I have clearly communicated that I will not make any further payments, as I have already settled all my obligations in full.

More recently, I have been advised that my account allegedly reflects an underpayment due to a disputed debit order. I wish to place on record that I have never disputed any debit orders during the course of my debt review.

Despite numerous attempts to resolve this matter directly with DebtBusters, my name remains uncleared. This situation is now significantly impacting my ability to make important financial decisions, including applying for housing finance or vehicle finance.

I respectfully request your urgent intervention to:
- Investigate the administration of my account by DebtBusters
- Verify the accuracy of my payment history and account balances
- Facilitate the correction of any errors on their system
- Ensure that my clearance certificate is issued without further delay

I have acted in good faith throughout this process and have fulfilled all my financial obligations. It is deeply concerning that administrative failures on the part of DebtBusters continue to prejudice me.

I would greatly appreciate your prompt assistance in resolving this matter and providing clarity on the status of my account.

Thank you for your attention to this matter. I look forward to your urgent response.

Do not respond with a "sorry to hear about your experience" because you are not sorry at all. Also, do not provide me with an email address because it's clear your people do not respond on emails.

I want my name cleared ASAP, please!

Dropped me at the last minute when it counted.

I used debt busters and they helped me sort out my financial situation. but as soon as I had cleared all my debt they went quiet and it has been over 8 months and I am still considered under debt review on all the credit bureaus. They do not reply yo my mails and when i do get a random reply they seem to have issues and systems are down.

I think you can get a better service elsewhere that wont take their interest and then leave you once your payments stop.

Car got Repossessed while under dept review which unheard off.

Don't even deserve a star car got repossessed after they suspended my services after I told them I'm unemployed try going with a company called zero dept they actually tried to help me but unfortunately I can switch to then because I'm Registered under dept busters

Debt busters do not get back to my query I have been on debt review from November 2025 and I received a phone call today the 5 June 2026 from MFC to say my account is in arrears and has only been paid for 3months so from November 2025 to June 2026 MFC has o ly been paid 3 times and put of those 3 payments only 1 has been paid in full the other 2 were short paid now when I'm trying to connect debt busters no one returns my calls or emails that is very poor customer service seriously

Everything is fine about debt busters

Great work. Straight to the point. No hassles

I have been trying to speak with a manager for 3 weeks now regarding a complaint. DebtBusters is incredibly quick to call and email when signing you up, but once you have entered into an agreement with them, they will not respond to emails or calls. The way in which my case has been handled has been shocking, and cost me an additional R600. While Debt Consolidation is an amazing tool for taking back control of your finances, I strongly recommend that any potential customers use a different agency as DebtBusters does not have any customer service and you will never be assisted with genuine complaints.

Friendly, always keeping me updated and also knows what i want.

The consultant was very clear with the process. She seems to have good listening skills and gave me good advice.

The consultant handled my conern with professionalism.

I did get the best service from you side Thank you

The customer relations manager allocated to me provide clear feedback and attend to my emails and respond

So far for the company is attending to queries as well and addresses my concern and still satisfied with your services

Absolutely shocking service from DebtBusters. From the days of their old Church Street offices, I already picked up a lack of professionalism, poor work ethic, and an attitude of clients being treated like an inconvenience rather than people needing assistance. Sadly, nothing has changed.

Communication is practically nonexistent unless you constantly follow up yourself. Emails are ignored, promises are made and never kept, and there is absolutely no sense of urgency or accountability. I have had to waste endless time chasing updates that should have been handled properly from the start.

Even after receiving my clearance certificate, there has still been a failure to ensure that the necessary credit bureaus and platforms are updated correctly. This directly affects a person’s financial reputation and future, yet the matter is treated with complete indifference.
The service has been frustrating, stressful, and entirely unacceptable. Clients deserve transparency, professionalism, and competent assistance — not endless delays, excuses, and silence. By far one of the worst service experiences I have dealt with.