Mushfieka is a great consultant , and her help telephonically regarding the 3month break is much appreciated but still not 100% clear or understandable. Does the 3month break mean that after the... See more
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Lendelwa was very helpful and assist in getting my matter resolved a quickly as possible. The problem I incurred was getting someone to help me after numerous calls and emails I finally got help from... See more
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Laaiqah Khan | Client Relationship Manager gave relevant information and feedback. She also made me at ease that things are going well with my profile
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Amazing service from Mushfieka who assisted me today, only 1 day after sending through documents for a payment break. She was extremely helpful with all questions I had. She also explained what need... See more
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Company details
Written by the company
DebtBusters is South Africa's most awarded debt solutions provider, having guided over a million South Africans onto their debt-free path. We offer debt management solutions, personalised plans and unwavering support to help you regain financial control.
Contact info
4th floor Mutual Park, Jan Smuts Drive Pinelands , 7405, Cape Town, South Africa
- 0869990606
- info@debtbusters.co.za
- www.debtbusters.co.za
4.1
Great
279 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have rated Mushfieka Jacobs as Excellent on persistence in calling customer till she finds
I have rated Mushfieka Jacobs as excellent on customer service. Reasons for rating include her persistence in calling me to ensure that eventually I was available, her clear explanation of the process to me among Debtbusters,Creditors and myself as a client, her breakdown on amount that I will pay and reminder on breakdown application and last not least her communication skills with client and assurance that she will update me on status with creditors. Keep up excellent service you are a Star!!!!
8 July 2026
Reply from DebtBusters
Dear Ramoagi,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that Mushfieka Jacobs provided you with excellent customer service and effectively guided you through the process. Your kind words about her communication and dedication are truly appreciated.
We strive to maintain high standards and your feedback inspires us to continue our efforts. We look forward to serving you again in the future.
Warm regards,
The DebtBusters Team
Best customer service
Consultant was absolutely helpful and extremely polite, Mushfieka Jacobs waa her name
7 July 2026
Reply from DebtBusters
Dear Bradz,
Thank you for your wonderful review and for recognising Mushfieka Jacobs' exceptional service. We are thrilled to hear that her assistance made a positive impact on your experience at DebtBusters. Your kind words motivate our team to continue delivering the best possible service.
We look forward to serving you again in the future.
Warm regards,
DebtBusters Team
Not treating customers fairly
After being told my debt would be settled in January, they stopped paying 3 accounts now I get no replies after months of emails, no customer service and no clearance certificate and no explanation as to why they just stopped paying. I still have one account and now they just do bother to reply and can only help me once I settled the account they just stopped paying more than a year ago, I am not getting my paid up letter as requested nothing, the client services are so bad now that they dont get a monthly fee from me they just stop treating my fairy, I am so disappointed I have been struggling for months sending email after email. And I keep getting unpaid msg and emails saying I owe them R11 a month after paying it
31 January 2026
Unprompted review
Reply from DebtBusters
Dear Cindy,
Thank you for taking the time to share your experience with us. We sincerely apologise for the difficulties you have encountered regarding your accounts and customer service responsiveness. Your concerns are important to us, and we are committed to addressing them.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Consultant was amazing. He was was patient with me and was able to clearly explain the process.
Consultant was great. Explained the processes with ease. I was comfortable in asking the necessary questions and he made sure all my enquiries are attended to.
2 July 2026
Reply from DebtBusters
Dear Luyolo,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our consultant provided you with clear explanations and made you feel comfortable throughout the process. Your satisfaction is our priority, and we truly appreciate your feedback.
Should you have any further inquiries, please do not hesitate to reach out.
Kind regards,
The DebtBusters Team
The consultant was calm,respectful and…
The consultant was calm,respectful and understanding. You could hear that he knows what he is talking about.
Debt is trauma but having such consultant calms the nerves and gives one hope.
6 July 2026
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our consultant's calm and respectful demeanor made a difference during your visit. At DebtBusters, we strive to provide support and understanding, especially during challenging times. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Warm regards,
The DebtBusters Team
Mushfeeqa was a great help
Mushfeeqa was a great help, really calm and helpful unlike a-lot of the other consultants i've dealt with. 10/10
6 July 2026
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your positive experience with Mushfieka. We are thrilled to hear that her calm and helpful demeanor made a difference for you. At DebtBusters, we strive to provide exceptional service and your feedback reinforces our commitment to our clients.
We appreciate your support and look forward to assisting you in the future.
Best regards,
DebtBusters Team
Great service from phelo
6 July 2026
Unprompted review
Reply from DebtBusters
Dear Anthuwin,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you received great service from Phelo. At DebtBusters, we strive to provide excellent support to all our clients, and feedback like yours is invaluable.
We appreciate your trust in us and look forward to assisting you further in the future.
Warm regards,
The DebtBusters Team
Reply from DebtBusters
Dear Client,
Thank you for your positive feedback! We are delighted to hear that our representative provided clear and comprehensive explanations. It's our goal to ensure that our clients feel informed and supported throughout their financial journeys.
We appreciate your kind words and look forward to assisting you further in the future.
Warm regards,
DebtBusters Team
stress relief at last
debt busters is going out of their way to relieve the mental pain of their clients. debt busters is doing an awesome task. many thanks. Regards. P. Sookraj
3 July 2026
Reply from DebtBusters
Dear Parasnath,
Thank you for taking the time to share your positive experience with DebtBusters. We are thrilled to hear that our efforts to support our clients are making a meaningful impact. Your kind words motivate us to continue delivering our best service.
If you have any further feedback or recommendations, please don't hesitate to reach out.
Warm regards,
The DebtBusters Team
The consultant was very pleasant
The consultant was very pleasant. She handled my query fast and efficient. Thank you
3 July 2026
Reply from DebtBusters
Dear Tanusha,
Thank you for your wonderful feedback! We are delighted to hear that our consultant was able to assist you promptly and efficiently. Your satisfaction is of utmost importance to us, and we appreciate you taking the time to share your positive experience.
We look forward to serving you again in the future.
Best regards,
The DebtBusters Team
Reply from DebtBusters
Dear William,
Thank you for your outstanding review and for taking the time to share your positive experience with us. We are delighted to hear that you appreciated the prompt feedback regarding your issue. At DebtBusters, we strive to provide efficient and effective service to our clients.
We look forward to assisting you again in the future.
Warm regards,
The DebtBusters Team
Debt Busters provides feedback…
Debt Busters provides feedback professionally.
Luyolo has been providing regular updates and feedback
2 July 2026
Reply from DebtBusters
Dear Shailen,
Thank you for your glowing review of DebtBusters. We are delighted to hear that you have experienced professional feedback and regular updates from Luyolo. Your satisfaction is our priority, and we appreciate your recognition of our team's efforts.
If you have any further feedback or inquiries, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
Reply from DebtBusters
Dear Zaid,
Thank you for your kind words and for taking the time to leave us such a positive review. We are delighted to hear that you found our team helpful and that we responded quickly to your query. Your satisfaction is our priority, and we appreciate your support.
Warm regards,
The DebtBusters Team
The worst!
The worst! The woman that assigned my things is on leave just after I settled all my loans. Customer service is bad. How can they say they’re unable to help me coz the assigned lady is on leave, what if something happens to the lady ?that means no one would help me! Deserve 0stars actually.
30 June 2026
Unprompted review
Reply from DebtBusters
Dear Peace,
Thank you for taking the time to share your feedback with us. We genuinely regret to hear about your experience and understand your frustration.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Worst place on the 29th I payed…
Worst place on the 29th I payed majority of my accounts asked that debt review be canceled cause they did not stick to what I asked for and now I'm stuck under dent review
13 June 2026
Reply from DebtBusters
Dear Jade,
Thank you for sharing your feedback with us. We sincerely apologise for the difficulties you have encountered regarding your debt review cancellation. Your concerns are important to us, and we would appreciate the opportunity to look into this matter further.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
I have so much stress regarding my…
I have so much stress regarding my debt, but Florence at Debt busters is so kind and understanding ❤️ I cannot express how much I appreciate their help
26 June 2026
Unprompted review
Reply from DebtBusters
Dear Charné,
Thank you immensely for your generous review. We are thrilled to hear that Florence has provided you with kindness and understanding during what can be a stressful time. Your appreciation for our assistance truly motivates our team to continue delivering exceptional service. If you have any further questions or need assistance, please feel free to reach out.
Warm regards,
The DebtBusters Team
I am beyond disappointed with the…
I am beyond disappointed with the service I have received from DebtBusters, especially considering their affiliation with Sanlam, a company that prides itself on professionalism and integrity. My experience has been the complete opposite.
Before I signed up, my consultant, Sinazo, called me multiple times a day to ensure she had every document she needed. The urgency and communication were exceptional—until the moment my application was approved.
Once I became a customer, the communication stopped almost entirely.
Before signing, I specifically raised concerns that I had outstanding medical bills and could not afford my debt review instalment that month. I was very clear that this was my biggest concern.
On a recorded call, Sinazo assured me that no debit orders related to the debt review process would be deducted from my account that month. I relied on that assurance when making financial decisions.
Payday arrived, and almost all my debit orders still went off, leaving me in an extremely difficult financial position.
When I tried contacting Sinazo, I was told she had already left the office. The following day she was on leave. I sent numerous emails, including emails to her manager, and received no response.
Eventually, she asked me to provide bank statements showing the debit orders had gone off. I sent them immediately. Despite following up repeatedly, I never received a proper response or explanation.
Ironically, while my queries were being ignored, I had no problem receiving reminder emails about the next debit order that was due.
Now, for the second consecutive month, the same thing has happened again.
How is this acceptable?
DebtBusters appears to invest all of its effort into signing up new clients, but once you become a customer, you are left to chase answers, with little to no communication or accountability.
I even warned them that I would be forced to leave a negative HelloPeter review if nobody contacted me. Still, nobody cared enough to resolve my complaint. That says everything about how existing customers are treated.
People enter debt review because they are already under immense financial and emotional pressure. The last thing they need is misinformation, ignored emails, broken promises, and a complete lack of accountability.
I am not asking for special treatment. I am asking for honesty, communication, and for DebtBusters to honour the commitments made to clients.
At this stage, I feel completely let down by a company that presents itself as being there to help consumers. My experience has been one of broken trust, poor communication, and customer service that disappears the moment the paperwork is signed.
I sincerely hope someone in senior management takes this complaint seriously, because based on my experience, customers deserve far better than this.
26 June 2026
Unprompted review
Reply from DebtBusters
Dear Shihaam,
Thank you for taking the time to share your feedback regarding your experience with DebtBusters. We deeply regret to hear about the challenges you faced after your application was approved, and we sincerely apologise for any distress this has caused you.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters Management
Miserable Experience - Debt Busters
When Debt Busters took over my profile 2 years ago, the start date and the debit amount was not done correctly however after 3 months this was resolved and my journey began. My last payment was supposed to be at the end of March 2026 and that was far from the truth. As per Debt Busters their statements that they send to customers are incorrect, and should not be followed. I have called multiple times since March 2026 to get a recon and a final amount to be paid so I can get my clearance certificate but to date after speaking to 19 consultants ( including Team Leaders ) nobody can confirm the final amount that needs to be paid. I even went as far as emailing my entire payment journey to the CEO desk, NCR and Ombudsman as well as the consultants looking into my case and i cannot get any satisfaction.
I spoke to 2 consultants yesterday and both could not give me an amount that needed to be paid in order for me to settle my account. I was told to go directly to the service provider and receive a statement and pay them directly.
Now i am being held at ransom of never coming out of debt counselling.
Debt Busters were the biggest mistake i have ever made, i am taking my case to social media so maybe would get answers to get my profile off debt counselling.
Please do not use debt busters, worst company ever!!!!!
25 June 2026
Unprompted review
Reply from DebtBusters
Dear Pranesh,
Thank you for sharing your feedback. We deeply regret any frustration you have experienced regarding your account and the communication with our team.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
The amazing consultants
The amazing consultants
Understanding life and our circumstances.
Appreciate the understanding
17 June 2026
Reply from DebtBusters
Dear Leandre,
Thank you for taking the time to share your positive experience with our consultants at DebtBusters. We are thrilled to hear that you found our team to be understanding and supportive. Your appreciation means a lot to us, as we strive to assist our clients through their financial journeys with compassion and expertise.
We look forward to serving you again in the future.
Warm regards,
The DebtBusters Team
Been with debt busters for 2 years and…
Been with debt busters for 2 years and am happy with the service.
24 June 2026
Reply from DebtBusters
Dear Mpho,
Thank you for taking the time to share your feedback regarding your experience with DebtBusters. We are delighted to hear that you have been satisfied with our service over the past two years. Your continued trust in us is greatly appreciated, and we are committed to providing the best support for your financial needs.
Should you need further assistance, please do not hesitate to reach out.
Kind regards,
DebtBusters Team
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