de Bijenkorf Reviews 

Reading so much bad reviews about their online delivery makes me nervous when my boyfriend order gift for me , But in contrary their service is good, I received the box in neat package .. they even asked me for an ID to confirm I was the right person. Good job

The service is awful. I tried to order a leather jacket and sunglasses and the website would not allow me to pay, it just did not work. I tried many times at a different time. I called on the service line and a man, tiredly and without any willingness to help, listened and then hung up!
Absolutely awful. I had the same issue with payment about a month ago when tried to pay with a gift card and a bank card at the same time.

Bought some kitchenware that wasn't cheap. I'm still waiting for shipment confirmation and track & trace code passed the day of supposed delivery. No one's there to answer the customer service chat on their website despite my waiting for 10 minutes as n°1 in the queue. Creating an account didn't help as the site can't link me to a pre-existing order. 2 stars because I'm giving them the benefit of the doubt.

Extremely disappointed with their customer service and the quality of their website. I bought a Mn Aesop hand soap which is €30, so not a cheap hand soap, normally I buy it from the Aesop website, but this time I gave Bijenkorf a try. However the hand soap arrives without the pump, in the description of the website it did not say anything about not coming with the pump. Today I gave them a call, after waiting 15 minutes on the line to get someone to talk to me, the answer was “you can buy a different article that comes with a pump and keep that one as a refill“. What kind of service is this ???????? the only thing that I asked was to send me a pump so I can actually use a hand soap!!!!!!!... After trying to explain the situation over and over again, the person on the line suggested me to go to a different store find a pump that can fits into the container and use it. Without any solution. Not buying there anything ever again.

Ordered a teapot with cups from different sets. The teapot was well protected in its original packaging, but the cups were loosely placed in the box without any material to protect it from breaking. Was expecting so much more from this well known expensive warehouse

An excellent site for some shopping , they do have a range of different brands and categories, I loved my experience there as the shipping was so quick and items are so accurate to what was described. I would only recommend if they ship internationally.

Placed an order which was partly paid with a gift card and partly paid with PayPal.
For some reason my order could not be processed (and item was out of stock ). Got a new gift card for the amount paid with the giftcard but never got reimbursement for the amount paid with PayPal. Trying to claim reimbursement for 2 weeks now... Today finally an email.. saying that they have no record of the payment... (sent them screenshots and confirmation of the payment). hope I will get my money back one day...

Had an order already Monday and wrote down “Please” it must be delivered on Friday

On Friday I get the message that the package is delayed for four days?! That’s not the customer value what should be given...

So far I haven't had any issues. Each time the order arrived on time, everything was wonderfully packed, with a return label already attached for a simplified return process. The prices are more or less the same as with other luxury retailers, but they do have decent deals every season. The selection of brands is very good too. Most definitely would order again.

I recently made a purchase and sadly it did not fit. But returning it was very easy and the refund was back in account within days if the return package being received. So overall, the service was excellent and the representative that assisted me with it before I made the purchase was fantastic. One issue: postNL’s handling of the returned package. It took them days to update the system and I could not track the package.

I ordered on bijenkorf and a package was supposed to be delivered to my home. When the shipment didn't arrive their effort to resolve the issue was very poor and the customer service was not helpful. After 5 weeks my issue is still not resolved. Next time I'll take my business to Amazon.

Unbelievable bad customer service. I always liked shopping at the bijenkorf, but I just called them to ask if my points would be booked back if I needed to return my purchase..and the guy on the phone was just..rude. I also waited 55 minutes to get him on the phone.

My order was sent the next day and delivered 2 days later in Paris. Good packaging, well protected. Quality service.

High prices, bad customer service and dishonest practises.

They never ever deliver on time. The track n trace link arrives on the day it was supposed to be delivered. Just pathetic.

The product was not correctly delivered (mistake of postnl), but after contacting the customer service of de bijenkorf, they quickly helped me and offered a good solution.

Very happy with the quick and good service.

I should come here first before ordering from DeBijenkofrf!

Unlike other people here I've ordered quite inexpensive items from their website - two pairs of glassware sets. The items arrived in a simple carton box, without any FRAGILE mark or any bubble wrap, as a result one glass was broken. I'm so lucky just ONE. I've contacted customer service immediately, nervously checking if the item still available - there were plenty of them. The customer service asked to send them pictures of a broken item, which I did (even with video). It took them 4 full days of meaningless emails pin-pong until they told me that item is finally unavailable and they can give me pitiful 15 eur discount on my NEXT purchase. In case I feel lucky, DeBijenkorf? Horrible experience. Such a small thing (a set of glassware for 21 eur) against the reputation of huge corporation and couldn't find any other "solution" to keep me as a client. Pathetic.

So let me start by saying that I don't even want to rate it one star, because frankly they don't deserve a thing. I ordered a pair of Gucci sunglasses and one week later what arrives at my house is a Fossil smartwatch. When I try to complain them over all 3 ways - whatsapp, call and email, the response I get it 'we will check with warehouse'...ending with 'please go to post office and return the watch in order to have the refund'. It's the time of COVID and I am damn scared of it. I havent been going to any public place because of it and you expect me to go to one for your mistake and risk my health? and to hold back my refund and not send the delivery person home to collect the order? This unfortunate service after you pay a hefty amount for the article. Unbelievable.

Iam not reccomending de bijenkorf as a webshop.
I bought gucci belt as a gift for my wifes birthday.
It comes day before ( late evening) so as described in order but it comes without original box , certificate and all the rest which is normally added to GUCCI belts.

Im without a b.day gift for loved one!

It can't be any worse! Useless and incompetent customer service . They can even cancel an order which has been submitted within an hour during the weekend! Amazon can cancel orders submitted any time and they have a much more reliable customer service!

So their customer service claims orders can't be canceled after 15 minutes of being placed because they want to ship as soon as possible, but ironically the shippment according to UPS has been handed over very late and therefore will be delayed indefinitely! How about this hypocrisy Bijenkorf???? They want to book the money asap and that's all! They don't care about anything else!

I made the online order by Bijenkorf. In meantime I realized that my order will be delivered at my old address. Immediately I call Bijenkorf service to find out it is possible to do this. The clerk told me that is impossible to change or cancel the status of the order, but as soon as I receive tracking number to call the shipping company and ask them to change the delivery address, or if they can deliver to pickup place. After I call shipping company they told me that this is impossible doe to the data privacy regulation. According to shipping company Bijenkorf has to order them to do this, because they are not allowed. Those employees together with their boss should be fired on the spot. Shame for the company such as Bijenkorf.