de Bijenkorf Reviews 

There store is beautiful, especially around this time of the year. Their customer service is very friendly and they have got great products and great service.

I ordered a €600 winter jacket, wore it for 3 months after which the seems on both sides came undone. I contacted customer service who (after first ignoring me twice) needed a week to inform me that based on the photos it was clear this was no product defect but rather due to ‘influences from outside’ in a short and rather arrogant e-mail. My question as to what this means I never received an answer..
Reply to response below: 56% of your reviews are in the very lowest category. Your respons to my message is symptomatic for your service. Your ratings suggest that faking interest whilst taking no ownership are not appreciated by your customers.. who knew.

I ordered via the online shop. The package was lost by DHL and I contacted the de Bijenkorf customer service. They told me to wait 3 days to give DHL a chance to recover the package and to contact them again if I still didn’t receive my package. After 4 days I haven’t received anything yet and reached to de Bijenkorf again as agreed with them. The customer service agent kept on repeating that it is their protocol to wait for 3 days and completely ignored everything I said. The tone of the customer service agent was outright rude and clearly signaled an unwillingness to help in anyway about the delivery issue. In the end he cut me off in the middle of the conversation. In conclusion: I’m out almost 50€ without package or refund and de Bijenkorf could not care less. The service is astonishingly bad for a premium retailer. Absolute unwillingness to help resolving delivery issues and remarkable rude behavior by customer service.

I have recently ordered shoes in the online store. Although delivered fast as promised, the shoes were badly scratched, so I returned them immediately.
A bit disappointing to receive the purchase in such a shape considering high prices.

Delivery was postponed to a day that no one was there, customer service refused to help out with the issue.

Ordering with bijenkorf card online with voucher and points? Don't do it! It will take 3 hours of your life. And you end up with nothing ordered. Worst website store ever.

I ordered a ring at the Bijenkorf in Eindhoven with the promise they will call when It will be in. Since ordering on the website apparently takes about 1 day to arrive at your door I wondered why I have been waiting for a week, when calling the helpdesk they told me the Eindhoven store doesn't have a phone number or any direct way to communicate and that they would send them an email asking if they could call me, in other words my situation did not change in any way. After trying to reconnect the line suddenly went dead for 3 times. Trying to get help via Bijenkorf WhatsApp helpchat was a total joke as well, within 20 minutes 3 different people kept asking me the same question totally ignoring my answers. Considering cancelling my order if they do not call within 3 days.

Yesterday, I received an email from de Bijenkorf that my box with the return( order #33488892) arrived empty. I contacted postnl and they mentioned that de Bijenkorf has to contact them to resolve the issue. I really hope de Bijenkorf can solve this issue because I've sent the item and there was definitely something wrong. Unfortunately, de Bijenkorf's customer service doesn't connect me with the department that handling my issue.
Post nl received my package at 10:26 (08-09-2021). Then there are also messages from the 9th of September where post nl mentions some problems with the delivery and later on, on the 12th of September, there is a message that Post nl received my package (AGAIN).
The second time post was received by post.nl on Sunday at 19:09 which is not possible because Dutch post doesn’t work on Sundays.

Additionally, if you click on the link of the email that says your package will be sent in 1-2 days, you can see that the tracking is redirecting you to the international website of post.nl which is also weird: I live in Breda (the Netherlands) and send it to Tilburg which is also in the Netherlands and very close by.

Please check it for me! I want my 675 euro back.

One of the worst customer services ever.
I have purchased two shoes (out of other shows I have already purchased there, those which didn’t had any problem to adapt on my feet) and went to the store to show pictures of my feet literally bleeding due to less than 4 hours of use of one of them… I asked to return it (as well as it was the recommendation of the chat service), and the two ladies told me that the shoes are in perfect condition and what is wrong is my feet. HAHAHAHAHA
One of them even told me to go to a shoes repair store to ask for some adjustment on the shoes… but how come? I have 230 euros on trash because of this terrible and not human customer service. I used to purchase very frequently but now I will rethink 1000x before!

Answer;

Tristan, I have already sent the pictures and those details via WhatsApp. Yesterday evening.

Love this company. Fast delivery and good customer service.

Just purchased several polo's (MANGO - Polo coupe). Lovely but totally fell part at the seems after one wash, shoddy. Was offered up to 10€ off a repair at a tailor, more trouble than its worth in these times. will avoid this in the future

I have bought 10 times by "de Bijenkorf" now.
I'm surprised every time
So nice homepage, perfect design, good quality of product selection.
The shipping is Always fast and uncomplicated.
Once I shipped some clothes back. The refund was super quick.
I made use of the "chat" for customer service, they were fast and helpful!
I love this store, will be buying here again and again.
Loving the high-quality experience.

Everything perfect 10/10

Returned my order, did not received any update the following 2 weeks. Via the chat I had to found out that they did not except the return: my account shows that I had 20 days left to return the order and I could create a return form, but according to the returns department it already passed the return period?!

Then I had to contact the customer service again to ask where my parcel went as I did not received any communication/track and trace code. I had to found out via the T&T code that they send it back to the wrong adress (nobody was home so it was delivered to a postal office). The customer service did not want to undertake anything to send the parcel to the correct adress, or compensate me for travelling 40km to the postal office. How presumptuous could you be???

So, if you want to return an item and expect good quality customer service, think again.. you get cheated.

Rude, arrogant, impolite Gucci clerks in de Bijenkorf Amsterdam

I bought a necklace from Gucci in de Bijenkorf and found it to be broken. then I took it to the Bijenkorf Amsterdam shop for repair on July 13th. I was surprised by the rude behavior of the Gucci clerks. The first Chinese male clerk Mr. Chenfei Wang (王晨飞) who received me and he was not very friendly, but very rude. He said that it can be repaired, but I have to pay for the repair fee, including the postage for mailing the necklace to Italy. I am surprised that it is unfair, your Gucci quality problem. The quality of the product caused the broken. How can the customer pay for the repair cost? ? ? I asked the clerk how much money will be, and he said that he didn’t know. The male clerk impatiently asked me if I wanted to repair it. I thought it was very unreasonable! ! The male clerk left impatiently, and a female clerk from Gucci came to me. This lady stood in front of me arrogantly and spoke to me in very fast Dutch. I told the lady to speak slowly, because my Dutch is not very good, and I asked another Chinese colleague of them to help for me to translate, so that we can communicate better, but she denied and is still arrogant and rude. She speaks a lot but I couldn’t follow. I asked the Chinese female clerk next to her why she didn’t translate for me. The Chinese female clerk said that she is very scared of the lady, and the lady didn’t let her to translate for me. The lady finished her words arrogantly and impolitely then left. After she left, she asked the security guard to come me and tell to stand outside the door Gucci store to wait. I was so angry of the Gucci clerks in Bijenkorf Amsterdam, they are too rude, too impolite, and I want to complain for it! Gucci de Bijenkorf Amsterdam, please come out and apologize for compensation！

Bad customer service! Returned the goods but received only partial refund with no explanation why did that happened? Made several calls and chatted with customer service - they can not explain what happened and no reaction. No customer service contact email address on a website and no way of sending an official claim - just chats and calls and then it goes to neverland! So how do we get this resolved? This is really bad. This is not a way to treat consumers in EU Bijenkorf! If you read this please handle incompletely refunded order 32401121 and order 32401116. They were returned together. Order 32401121 was not refunded and order 32401116 was only partially refunded by some reason!

DeBijenkorf corrects its mistakes which is very good. This week I've ordered "Burberry" perfume from them and (surprise-surprise) this time it was packed with paper inside box and delivered perfectly. Well, guys, this time you deserve 5 stars.

Customer service online is still totally crap. Trying to activate my privilege member card, visiting first the store where no one told me it needs to be activated in the customer service there as the number is not working. Tried to do it at home as told me in the store just to hear from the online customer service that I need to go to the store to activate this. Wasn't able to register hundreds of euros worth points and had to pay for this crappy card 11.50. What a joke.

I ordered birthday gift. The package was so perfect. It delivered in time when I ordered, Moreover whatsapp customer service was perfect. I recommend

Ordered an item that I received with some damage. Via the chat I discussed this and was taken very seriously and the contact was super friendly. We reached a perfect solution to the problem, within 5 minutes and all from home. Perfect experience!

Ordered a product and got notified a supplier would contact me about the delivery. A few hours later the supplier e-mailed: colour of choice not longer available, but I am presented the choice tho choose a different colour. Before I made my choice (within a day), the order is cancelled and refunded by de Bijenkorf. They say all is according to their General Conditions, though they have not waited for my answer on the proposal! According to them, the communication was not with them, so they did all good. No way! The supplier e-mailed me as de Bijenkorf had stated; I still have a purchase agreement with de Bijenkorf, not with the supplier. Biggest problem: I cannot order the alternative colour via de Bijenkorf, so no 100 days return policy. A policy which is even more worth now a different colour is proposed.