DC Law Reviews 

10,098
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 862 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, dedicated, and helpful staff, ensuring pleasant and supportive interactions. The service is frequently described as exceptional, efficient, and smooth, with many appreciating clear communication, a proactive approach, and quick responses to queries. However, some customers also noted significant difficulties with communication and responsiveness. People reported ignored calls and emails, a lack of consistent updates, and very slow responses from their conveyancers. This often led to frustration, delays in property transactions, and a feeling of being unsupported during stressful processes.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting many individuals for their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Customers had positive experiences with customer service, often praising staff for being helpful,... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating quick responses to... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers praising clear and frequent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nasreen Akhtar has worked tirelessly on my behalf to achieve completion for a property being sold as part of probate. Professional whilst still being friendly Ms Akhtar always kept me fully informed... See more

Company replied

Rated 5 out of 5 stars

From start to finish, dealing with DC Law has been exceptional. During a 6 month period, I bought and sold 3 times when sales fell through. Samantha Haygarth who was acting for me worked tirelessly to... See more

Company replied

Rated 5 out of 5 stars

Kayleigh Bennett is hands-down the most proactive, sharp, and dedicated conveyancer we have ever worked with. Faced with a tight tenancy deadline, and massive delays from the seller's solicitors right... See more

Company replied

Rated 5 out of 5 stars

Nasreen Akhtar has been nothing less than excellent. Throughout the many months of dealing with my late brother's estate she has been very informative by phone and email. She explained all the legal... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

For two decades, DC Law has been providing a client-focused, nationwide service across its three UK offices. Courtesy of expert teams of solicitors, licensed conveyancers and legal executives, our clients are able to enjoy a supportive service focused on making every step of their home move matter as refreshingly straightforward as it can be.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(10,098)

788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complete communication failure, ignoring formal complaint

We are writing this out of sheer desperation. We are due to complete our property sale ahead of a complex international relocation next week, and DC Law has gone completely radio silent.

Our conveyancer and the main switchboard have completely refused to answer our phone calls for months. We have called our case handler directly and the main office multiple times, left numerous voicemails, and have received zero replies. They have entirely failed to keep us up to date with our case, even now during this critical time right before completion.

Furthermore, they were incredibly slow in updating documents and contacting Property Management Company for a pack, despite us raising this as a priority first thing.

We lodged an urgent Formal Complaint last night to the dedicated management inbox regarding outstanding contract terms, and this has also been ignored with no update or reply. We currently have no idea what is happening with our sale or who we can possibly contact next to get an answer.

We need a senior manager from DC Law to contact us immediately with a status update. And then later ensure all the problems we have had are investigated and the company improves.

9 June 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Thank you for supplying your case-reference number, this will enable us to locate your case and escalate the issues that you have raised.

Kind regards,
DC Law

Rated 5 out of 5 stars

Exceptional service

Great experience with this company, particularly with the conveyancer Nasreen Akhtar. She is brilliant.
From first contact with Nasreen she explained what would be involved in the process and helped us to understand each stage, answering any questions with clarity and patience.

8 June 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Nigel,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Nasreen.

Kind regards,
DC Law

Rated 5 out of 5 stars

First class service

What should really have been a relatively straightforward transaction got quite tricky at times. There were several points where I really needed advice and my solicitor Jake was brilliant, and definitely protected my interests. Aside from that communication was spot on, I very rarely had to chase for updates and when I needed to talk, the phone was always answered. The online dashboard was a big help as well. I highly recommend this service,

5 June 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Darren,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Jake.

Kind regards
DC Law

Rated 5 out of 5 stars

My conveyancer Megan was always…

My conveyancer Megan was always responsive to all my questions, which was greatly appreciated throughout the sale process. Couldn’t be more grateful for all her help in getting the house exchanged and completed. Was a great weight off my mind that i didn’t have to worry about anything, many thanks.

5 June 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Emma,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Megan.

Kind regards
DC Law

Rated 5 out of 5 stars

Harry Cotton

Dealing with Harry Cotton at DC law he was friendly and kept us updated at each stage of the sale. Highly recommend him.

3 June 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Carol,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Harry.

Kind regards
DC Law

Rated 5 out of 5 stars

Emily and the team at DC Law

Emily and the team were professional, communicated efficiently and progressed the sale of our property without any major hitches. I would happily recommend.

5 June 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Emily.

Kind regards
DC Law

Rated 5 out of 5 stars

Caitlin Hall was fantastic from start…

Caitlin Hall was fantastic from start to finish dealing our house purchase/sale. Also the eWay app was very informative and easy to use.

As stressful as moving house can be, Caitlin made it as stress free as possible, her communication and professionalism were at a very high standard, keeping in contact for updates and always replied to us same day.

Highly recommend Caitlin Hall at DC Law :)

27 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Jordan,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Caitlin.

Kind regards
DC Law

Rated 5 out of 5 stars

Excellent service, highly recommended.

DC Law offered an excellent service. Jake was so very helpful & always on hand if I had any questions. He provided constant updates throughout the entire process with consummate professionalism. I cannot recommend them highly enough.

28 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Anthony,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Jake.

Kind regards
DC Law

Rated 5 out of 5 stars

Easy, smooth transaction.

Jake was my conveyer for the sale of my property. All of the the paperwork and forms were done via the online portal which made things easier and smoother and could keep track of progress.
Overall an easy, smooth transaction.

27 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Shahirah,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Jake.

Kind regards
DC Law

Rated 1 out of 5 stars

Not fit for purpose

I made a full complaint, was promised better services and yet nothing changed.

After more than a year, after all the "we've learned the lesson", it's still freaking impossible to get an update from solicitors. It's even worse, they keep ignoring the client. It's so frustrating.

DC Law did not handle the situation with the level of care, professionalism, or judgment I would expect when a seller is relying on legal advice and dealing with exchange/completion deadlines.

Selling a property is stressful enough without feeling that the conveyancer is adding pressure rather than helping manage it. Based on my experience, I would not use this firm again.

2 June 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Dario,

We appreciate you taking the time to leave a review and are disappointed to hear you were unsatisfied with the service provided. Thank you for providing your case-reference number, this will enable us to locate your case file and escalate the issues that you have raised.

Kind regards
DC Law

Rated 5 out of 5 stars

Nasreen at DC Law - Conveyancing

Nasreen was excellent in her approach to my requirements and was very easy to get in touch with and also to speak with. She explained anything I was concerned about. Would thoroughly recommend

22 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Phil,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Many thanks
DC Law

Rated 2 out of 5 stars

Sale of property.

The company was very helpful when you contacted them, however nearly all communication was via email. I didn't feel that there was much information provided from them unless I asked. For the fees charged, I think they could update the client more frequently. I never even received a phone call upon completion, I just received an email. It's been 30 years since I last dealt with a house move and must admit I don't like the new way of doing things.

29 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

We appreciate you taking the time to leave a review and are disappointed to hear you were unsatisfied with the service provided, we will be sure to pass your feedback on to a relevant member of our team.

Many thanks
DC Law

Rated 5 out of 5 stars

Good communications from Jake.

Good communications from Jake.
Website useful for over-site of paperwork.
All issues were due to others in the chain.

1 June 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Gareth,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards
DC Law

Rated 5 out of 5 stars

A massive thank you to Megan Koxha,

A massive thank you to Megan Koxha,

She has been proactive, reliable, informative and approachable. She was readily available to answer all my queries and ensured I was updated regularly.
A massive thank you for your excellent service which was very much appreciated.
If I should need a conveyancer in the future I would certainly contact Megan.

22 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Megan.

Kind regards
DC Law

Rated 5 out of 5 stars

Hayley Geall - Exceptional, professional, and mathematically flawless service under pressure!

I cannot recommend Hayley Geall and the team at DC Law highly enough. Hayley recently handled a highly time-critical and incredibly complex residential property sale for me that involved overlapping court orders, difficulties dealing with the other party to the sale and intricate financial ledger adjustments.

​She managed to hit a remarkably tight completion deadline without compromising on quality or care. Her communication was excellent and she always got back to me on the same day.

If you want a conveyancer who is highly efficient, deeply knowledgeable, and genuinely supportive when the pressure is on, look no further than Hayley. Thank you so much for getting this across the finish line safely!

29 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Aaron,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Hayley.

Kind regards
DC Law

Rated 5 out of 5 stars

Harry was brilliant

Harry Sawbridge was brilliant! Harry made a very stressful and confusing process a lot easier. I'm very grateful for all of his help and would highly recommend him and DC Law to all my friends.

29 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Edwina,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Harry.

Kind regards
DC Law

Rated 5 out of 5 stars

We would like to say a huge thank you…

We would like to say a huge thank you to Sonia Jutla for all her incredible help during our property purchase.

From beginning to end, Sonia was professional, efficient, and always available to support us throughout the process. She kept us updated every step of the way, worked tirelessly to ensure everything progressed smoothly, and was proactive in resolving any issues that arose.

Her dedication and commitment truly made a stressful process much easier, and we are extremely grateful for all her hard work in helping us reach exchange successfully.

Thank you again, Sonia, your exceptional service and support were genuinely appreciated, and we wouldn’t hesitate to recommend you to others.

29 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
DC Law

Rated 5 out of 5 stars

I had an exceptional service from Lisa…

I had an exceptional service from Lisa Rimmer. She responded promptly to any enquiries. Her interpersonal skills were extremely good. Her manner was both warm and professional. She went above and beyond to assist and guide me through the process. Excellent service - thank you.

28 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Lisa.

Kind regards,
DC Law

Rated 5 out of 5 stars

Great personal service handling external issues

We had several issues with our buyers completion but throughout Rebecca Rees called us directly to keep us informed and kept the process moving as expeditiously as possible.

1 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Ian,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Rebecca.

Kind regards,
Dc Law

Rated 5 out of 5 stars

We used DC Law and we had Cheryl…

We used DC Law and we had Cheryl England who walked us every inch of the way, fully explained all the steps and what we had to do. It made a very stressful time an absolute breeze.
Thank you Cheryl and whomever else stepped in when she was on holiday/ out of the office. We would recommend this company every time.Thanks seems such a small word for all the help they gave but its all we have.
Thank you

27 May 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi John,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with DC Law and we will be sure to pass the feedback on to Cheryl.

Kind regards,
DC Law

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