Direct Global Reviews 

608
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the approachable and exceptionally knowledgeable staff members who provide outstanding support, making the entire process of switching and managing various energy contracts completely effortless. Many people warmly mention the impressive financial savings achieved alongside the dedicated, transparent guidance offered by their assigned account managers throughout the partnership. However, some reviewers were not happy with unexpected hidden fees and overly aggressive communication tactics during the negotiation process. A small group of consumers felt pressured into unfavorable agreements, subsequently facing significantly higher monthly bills than they originally anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Customer service

People report positive experiences with customer service, noting that reviewers find staff to be polite,... See more

Price

Customers consistently note ambiguous experiences with price, as reviewers express a mix of strong... See more

Value for money

Clients share positive opinions on value for money, frequently noting that the team secures significant cost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very sizeable waste disposal bill, Liam Flaherty from Direct Business Group made it effortless, and we ended up cutting the bill in half. Between removing bins, to ringing suppliers to clarif... See more

Rated 5 out of 5 stars

Our experience with Direct Global, in particular Dean and Jamie has been above 5 stars. They went the extra mile every time we communicated. Going out of their way to ensure we felt valued whi... See more

Rated 5 out of 5 stars

We have worked with UK Direct Business Solutions for 3 years now and can highly recommend their services. They are always polite, professional and helpful with any queries even after the contracts are... See more

Rated 5 out of 5 stars

Initially dealt with Liam, who passed me over to Richard, who in our opinion managed to find us a fantastic deal on our electricity supply. With what is going on in the world right now good deals ar... See more


Company details

  1. Utility Contractor

Written by the company

We help you and your business get on with what it is that you do best. By taking the stress, strain and hassle from your utilities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

608 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(608)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Very easy company to deal with, helpful staff, quick response when emailing and on the phone.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Unsure

Charlie and Lewis were very helpful and are sorting out a number of things for the club. Very polite and punctual. They rang and kept in contact when they said they would.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great exprtience.

There was so much to take in. I was guided through the whole process step by step by the very help Consultant. We now have a contract in place for the next 4 years which is nearly as cheap as we are paying now. Keep up the good work in help Businesses saving money on their energy Bills

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great cost savings

Really transparent, straight forward and easy company to deal with. Communication is excellent. Great cost savings. Would highly recommend.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience working with Direct Global

The team at Direct Global have been great throughout the whole process, Dean managed to source great deals on our utilities and made sure they 100% renewable.

Following the new utilities contract we have also installed Bitpool across our UK sites giving us the ability to remotely view and monitor all our our utilities as well as plant and equipment. this gives us an in depth breakdown and analysis to help be as sufficient as possible. Ross, Nathanial, and Jay have been incredibly helpful in setting up Bitpool, ensuring our dashboard is exactly how we wanted it.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

5 star and above

Our experience with Direct Global, in particular Dean and Jamie has been above 5 stars.

They went the extra mile every time we communicated. Going out of their way to ensure we felt valued whilst understanding any concerns we had.

Easy to talk to and friendly.

We appreciate your help and support

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Fab service as always

DBS, and our broker Wayne in particular, always get ahead of the game to help us with our energy supply, not waiting for the market and reacting, but planning ahead and being prepared.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great people who listen…

Dean was very patient and kind in explaining the different opportunities for arranging the future use of gas and electricity. He was honest and certainly did not put me under pressure, just explained things as they were.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Life Made Easy

We had a very sizeable waste disposal bill, Liam Flaherty from Direct Business Group made it effortless, and we ended up cutting the bill in half. Between removing bins, to ringing suppliers to clarify questions we had, we can't thank Liam enough. Direct Business Group has now helped us source our Energy, gas and waste disposal and if anything else needs looking into, Liam, and DBS will be our first point of call.

5 December 2025
Unprompted review

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