Direct Global Reviews 530

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often highlighting their willingness to go above and beyond. Many people appreciate the excellent customer service, noting that the team is knowledgeable, easy to talk to, and dedicated to understanding their needs. Consumers frequently mention significant savings on their bills and excellent value for money, with many securing better rates and efficient transitions. However, some customers also noted issues with contract clarity, with a few reporting concerns about contract terms and additional charges. There were also occasional mentions of problems with metering services being set up prematurely, leading to unnecessary costs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and hassle-free experiences. Many... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the friendly... See more

Price

Customers had positive experiences with price, often securing great deals and significant savings on their... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight significant cost savings, with... See more

Based on these reviews

Rated 5 out of 5 stars

We had a very sizeable waste disposal bill, Liam Flaherty from Direct Business Group made it effortless, and we ended up cutting the bill in half. Between removing bins, to ringing suppliers to clarif... See more

Rated 5 out of 5 stars

Our experience with Direct Global, in particular Dean and Jamie has been above 5 stars. They went the extra mile every time we communicated. Going out of their way to ensure we felt valued whi... See more

Rated 5 out of 5 stars

Great experience from beginning to end. Really knowledgeable and totally tuned in to our needs. very professional, but also very approachable, simply a great company to deal with and would th... See more

Company replied

Rated 5 out of 5 stars

Wayne took all the stress out of our utilities renewal. Clear, no pushy sales, and totally transparent. He compared multiple suppliers, explained the options in plain English, securing a competitive r... See more

Company replied


Company details

  1. Utility Contractor

Written by the company

We help you and your business get on with what it is that you do best. By taking the stress, strain and hassle from your utilities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Rates Found

Initially dealt with Liam, who passed me over to Richard, who in our opinion managed to find us a fantastic deal on our electricity supply. With what is going on in the world right now good deals are virtually non existent, However Richard has secured us a fantastic rate right up to January 2033. Very pleasant customer service, and a pain free easy swapover.

would certainly recomend.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service as usual.

As a business we have ben using Direct business solutions for approx 8 years now, and they have saved us tens of thousands of pounds over the years, by getting us great deals and long term contracts. The Sales team especially Chris Hall are very knowledgeable and not pushy at all, and i would recommend them to anybody. They are far better than a previous broker we used. First class service, keep it up.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Ross is so friendly and great

Ross is so friendly and great!
The service is amazing, we are always getting the best offers and deals and kept in the loop with changes, I would highly recommend working with this company!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Jordan's perseverance and patience in…

Jordan's perseverance and patience in following up an issue that took months to resolve was helpful, supportive and ultimately successful and gives me confidence looking ahead that our contracts are in good hands.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐
I had a really positive…

⭐⭐⭐⭐⭐
I had a really positive experience with DG Energy Contracts. The whole process was quick and easy from start to finish, with everything explained clearly. Communication was straightforward and professional, and they genuinely seemed very trustworthy. I felt confident throughout and would happily recommend them to anyone looking for a smooth, hassle‑free energy contract.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Energy contract

Excellent service , quick and efficient. Great to have a fixed deal in place during turbulent times and a saving on current contract which was a bonus

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of dealing with Kai…

I had the pleasure of dealing with Kai Hardy and nothing was ever too much trouble for him. He is currently helping us recover money owed by our previous supplier due to levy and VAT overcharges. Although it has been a long and drawn-out issue with the previous supplier, Kai is handling everything on our behalf. Alex also secured us a great deal on our electricity supply, which will make a significant difference to our electricity bills going forward.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Talk and listen to the Experts

It is reassuring that you are in the hands of people who are experts in their field. Importantly, they listen to the customer and offer the best solutions and price that are available on the market. Both Jonathan Miller and Stephanie Harrison explained the rationale behind the advice they offered our company, paticularly in light of the unstable political situation affecting the Global energy market at the moment.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable Team and saving money!

Knowledgeable Team and saving money!

Evan Garrett was my initial contact and proved to be very helpful, patient and quick to appreciate the needs of our organisation in terms of energy supply and source. Agreed times for further conversations were kept to without issue.

Having obtained the required information to get the ball rolling, he was then able to pass me on to Richard Wright who was equally as helpful and patient, and he too kept me up to date as promised with full explanation of what to expect.

End result is a new energy contract at a sensible price, assistance to claim back charges that have been incurred incorrectly via our current suppliers and the knowledge that we have a dedicated point of contact for any future questions. Excellent job all round!

4 March 2026
Unprompted review

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