My claim was settled fairly quickly but being of a 'certain ' age (85) I found some of the paperwork rather tricky especially when I had to 'up load' stuff. If there is a next time I might not make... See more
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Contact info
P.O Box 2801, ST4 9DN, Stoke on Trent, United Kingdom
- customer.care@davies-group.com
- www.davies-group.com
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Replied to 82% of negative reviews
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The company was easy to deal with.
The company was easy to deal with.
They answered the phone quicker than most companies. Claim was dealt with by a pleasant chap who had a clear English accent and was on the ball. Washing machine was cheaper via them and will come via John Lewis so hopefully all will work out well.
Washing machine Claim - BG Homecare
After out washing machine broke down yet again and British Gas gave up on trying to fix it on the Homecare agreement the Davies Group sent us an online form to complete (very easy and straightforward). They were then quickly in touch with an offer of a suitable replacement machine. We accepted the offer and they quickly placed the order with AO.
Claims process was very smooth
Claims process was very smooth. I had to get my Consultant to complete the rather long-winded Medical document which is provided by Davies group. However he returned the form almost immediately and I was able to upload it online for my claim. It was approved the next day and I received full settlement within a week. Great service!
Carefully tread the thin line between…
Carefully tread the thin line between looking for possible fraud and genuine claims
Careful and cautious but kind
First time I have had to claim on a…
First time I have had to claim on a travel insurance policy and it was dealt with very quickly and efficiently. Very impressed
Excellent service
The process of making the claim was easy and understandable. The claim was made promptly.
The claim process was straight forward
The claim process was straight forward. Staff were helpful.
Excellent Service
Spoke with Reece today regarding the receipt of my payment and the next steps. He was extremely helpful and had excellent knowledge of the process. The email responses have been very quick, and the service has been highly efficient throughout. Thank you
Cood communication and prompt responses.
Very impressed with the speed and…
Very impressed with the speed and efficiency that my claim was settled in full. I cannot fault my experience and would highly recommend
Happy to discuss on phone at a…
Happy to discuss on phone at a difficult time keeping this as simple as possible. First claim in 40 years of travelling and kept my faith in having travel insurance
Very easy process
Very easy online process, good communication and timely resolution
They dealt with the claim efficiently…
They dealt with the claim efficiently and kept me informed.
Vey quick and provisional phoned me me…
Vey quick and provisional phoned me me back when they said had all sorted within a couple of hours job completed would recommend
I had actually forgotten I had taken…
I had actually forgotten I had taken out a £35 insurance to protect my £450 excess on my Motor Insurance policy. It was therefore a pleasant surprise when I discovered I could claim this pack.
Also, I found Davies easy to communicate and they paid my claim out very swiftly.
Replacement fridge /freezer
I spoke with Ibrar this morning to pursue my claim for a replacement fridge / freezer.
He was very polite, helpful and made the claim quite easy for me.
I also spoke with another customer service person yesterday who was very pleasant and helpful.
Would highly recommend this company 'Davies Group'.
I would recommend this company!
I was insured through cycle plan for my son’s e-bike which was unfortunately stolen off him. Shaunagh delt with my claim with empathy and professionalism. Her kindness and understanding helped me so much. Therefore, I would choose this company again.
Excellent experience
I had to cancel my holiday two days before travel due to illness and was dreading making an insurance claim. However, the process online was pretty straightforward and I submitted it on Wednesday afternoon with the relevant documentation. I was astounded when I had an email the next morning which indicated my claim had been processed and settled and the money appeared in my bank account the next day. Very impressed with their efficiency.
Very helpful and good responsiveness
Very helpful and good responsiveness. I contacted them and within a few days I was contacted by a contractor and they solved my problem in 2 weeks. Good communication all along
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