Davies Group Ltd Reviews 

12,168
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 2,278 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient and rapid handling of claims, often describing the process as smooth and straightforward. Many people highlight the excellent service received, noting the professionalism and helpfulness of the staff. Reviewers appreciate the clear communication and quick responses from employees who are often described as personable, understanding, and knowledgeable. However, some customers also noted difficulties with communication, experiencing unreturned emails and phone calls, and a lack of timely updates. A few other people also felt that claim processing could be slow, with some claims taking longer than expected or requiring repeated information due to being handled by different individuals.

What people talk about most

Claim

Consumers generally report positive experiences with the claim process, often highlighting its speed and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and speed in handling claims... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Response time

People report ambiguous experiences with response times, with some customers praising quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My claim was settled fairly quickly but being of a 'certain ' age (85) I found some of the paperwork rather tricky especially when I had to 'up load' stuff. If there is a next time I might not make... See more

Rated 4 out of 5 stars

I contscted the Davies Group re a claim for a new Ftidge Freezer and found both Will & Muhammed very helpful & personable.Will found an alternative FF at a cheaper price than quoted earlier by Davies... See more

Rated 4 out of 5 stars

I had a bad accident 6 weeks before my vacation and ended up in hospital for a long time having a very complicated operation. We did the claim on line . After a week they requested some more paperwork... See more

Rated 4 out of 5 stars

Very promptly settled my claim. Ensure you keep every scrap of paper or photograph it when abroad seeking medical help. If you have time to check, see if it is cheaper to get GP to come to you at hot... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(12,168)

2,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company was easy to deal with.

The company was easy to deal with.
They answered the phone quicker than most companies. Claim was dealt with by a pleasant chap who had a clear English accent and was on the ball. Washing machine was cheaper via them and will come via John Lewis so hopefully all will work out well.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Washing machine Claim - BG Homecare

After out washing machine broke down yet again and British Gas gave up on trying to fix it on the Homecare agreement the Davies Group sent us an online form to complete (very easy and straightforward). They were then quickly in touch with an offer of a suitable replacement machine. We accepted the offer and they quickly placed the order with AO.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Claims process was very smooth

Claims process was very smooth. I had to get my Consultant to complete the rather long-winded Medical document which is provided by Davies group. However he returned the form almost immediately and I was able to upload it online for my claim. It was approved the next day and I received full settlement within a week. Great service!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Spoke with Reece today regarding the receipt of my payment and the next steps. He was extremely helpful and had excellent knowledge of the process. The email responses have been very quick, and the service has been highly efficient throughout. Thank you

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I had actually forgotten I had taken…

I had actually forgotten I had taken out a £35 insurance to protect my £450 excess on my Motor Insurance policy. It was therefore a pleasant surprise when I discovered I could claim this pack.
Also, I found Davies easy to communicate and they paid my claim out very swiftly.

30 May 2026
Unprompted review
Rated 4 out of 5 stars

Replacement fridge /freezer

I spoke with Ibrar this morning to pursue my claim for a replacement fridge / freezer.
He was very polite, helpful and made the claim quite easy for me.
I also spoke with another customer service person yesterday who was very pleasant and helpful.
Would highly recommend this company 'Davies Group'.


18 July 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend this company!

I was insured through cycle plan for my son’s e-bike which was unfortunately stolen off him. Shaunagh delt with my claim with empathy and professionalism. Her kindness and understanding helped me so much. Therefore, I would choose this company again.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I had to cancel my holiday two days before travel due to illness and was dreading making an insurance claim. However, the process online was pretty straightforward and I submitted it on Wednesday afternoon with the relevant documentation. I was astounded when I had an email the next morning which indicated my claim had been processed and settled and the money appeared in my bank account the next day. Very impressed with their efficiency.

17 July 2026
Unprompted review

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