Davies Group Ltd Reviews 

very friendlyand helpful when calling to arrange my appliance, explained everything if what next steps are.

My claim was dealt with fast and efficiently

Claim paid in full for an accidental damage issue, a pleasant experience with the process being quite straightforward

Asma was very helpful when making our claim. She explained our options very clearly and was able to execute a reimbursement the same day.
This was in total contrast to an earlier conversation with a male assessor who told us we should not ask advice about a new washing machine from our British Gas engineer.
Thank you Asma for restoring our confidence in your organisation.

Handled claim well, actual person responded with understanding of the individual claim, as well as good automatic updates on progress throughout claim.

Complicated claims procedure.
Kept being asked for the same information again and again. Very frustrating.
Will not get travel insurance from you again.

Quick and a positive outcome in spite of our self-organised tour clearly being different from the package tours for which the system was apparently designed.

I will not be dealing with your company again so little point in me commenting further

I am satisfied with the customer services and the outcome of my claim.

So, davies group is the claims handler/under writer? for stay sure.
They are currently handling a claim of mine.
I have to say, the experience has been horrendous. Their staff have been extremely unprofessional.
I've been going back and forth with this guy, Officer Kevin, for about two weeks. He's unnecessarily sarcastic and cynical.
He doesn't seem to take anything I say seriously.
It feels pretty insulting.

Zero stars for this company and its staff.

Muhammad was very helpful in dealing with our claim. He advised us on the stock available and answered all our questions and addressed our concerns with understanding. He explained each step and how the process worked. He was polite and we were reassured that he was very knowledgeable and that our claim would be dealt with efficiently.

I needed a replacement blade for my key after I lost mine. I had RAC key cover but it was a nightmare to find which RAC number to call to make my claim and report details. Eventually they put me in touch with Davies Group, After that everything was simple and straight forward.

My claim was settled fairly quickly but being of a 'certain ' age (85) I found some of the paperwork rather tricky especially when I had to 'up load' stuff. If there is a next time I might not make a claim on line.
Charlotte in particular was helpful.

Made my day, so nice to deal with an agent who shows empathy and applies common sense to a claim to resolve it timely. Thank you.

The service we received from Davies Group in particular Zaid Patel was very good. We had to cancel a holiday at a very late stage due to my husband undergoing medical tests. The hardest part was getting cancellation invoices from Easy Jet who each time gave different timescales as to when and how they would arrive. Davies Group did not mind that all our supporting docs came individually . Once all had been received the claim was settled within five days.

Very good customer service based on two applications.

Very helpful and went the extra mile to help with process.
All actions explained fully.
Would recommend

Very disappointing experience with Davies Group.

I received an email confirming that my claim had been settled, so I expected the payment to arrive shortly afterwards. However, no money was received.

I then contacted customer support multiple times to ask for an update, but my emails went unanswered. Instead of communicating with me or explaining the delay, I was left completely in the dark.

To make matters worse, when I left a review on Trustpilot describing my experience, Davies Group had it removed. Rather than addressing the underlying issue, it felt like they were more interested in protecting their public image than resolving customer concerns.

Based on my experience, the communication has been poor, the claims process has been frustrating, and customer service has been lacking. I hope they focus more on resolving customers' issues promptly instead of ignoring them.

Efficient and polite response. Thank you to Will and all your team at British Gas.

Very understanding of how we felt on losing a bracelet and dealt with our claim well.