David Urquhart Travel Reviews 

David Urquhart Travel offers great value trips with experienced drivers and excellent hotels. From friendly staff to clean accommodations, the company ensures memorable stays in places like Queens Hotel and the Willowbank Hotel. While some journeys can be lively, overall the service, food, entertainment, and excursions make it worth booking again.

Myself and friend had a terrible experience. We stayed at Queens hotel in Blackpool. When we went to our room,something disgusting, In the shower,we complained the manager sorted it,we also told him about the awful smell in the room,he couldn't smell it in the room,but said it was in the hall. Looked forward to our day in Liverpool, but got there and driver said be back in 2 and a half hours ! The driver continually spoke about how many hours she could drive or not. Got back to the hotel really early ,but looked forward to the trip to see all the illuminations. Then driver indecisive about whether the trip would go ahead, she said it would be gridlocked and again going on about her hours.Some folk weren't bothered about going but many were,we all got on the bus,huge arguments broke out,but she now said she wasn't allowed to take us due to gridlock .Myself and my friend,were going to get a tram, they was barely any traffic at all.We were so disappointed. We spent the evening with other people writing a letter of complaint. Also the previous evening we went to the entertainment bar,but left because the smell was disgusting. I sent the complaints in on our return and got a reply from David Urquart which was totally unhelpful. We had been 3 trips before this that were great, but won't ever travel with them again.

Just came home yesterday from grand national weekend stayed at Queens Hotel was clean and food was good, staff were very helpful.our coach driver big Joe was excellent from start to finish would definitely travel with yous again.

We left Glasgow to travel to Newquay. The driver was extremely loud and literally shouted over his speaker for the whole journey. Most of his humour was inappropriate for pensioners. He loved the sound of his own voice and laughed hysterically at his own jokes. It was torture however we enjoyed a fantastic stay at the Eliot hotel which made up for the horrendous journey. Excellent hard working staff. Hotel is jaded but clean.

David urguhart trip to Beamish was absolutely fantastic, from the driver / tour guide Joe to the staff at the Ramada hotel, the food and the warm friendly welcome from everyone. Huge well done to all of you for an exceptional holiday. Thoroughly enjoyable. Jim, Meg, Marj and Bill

The old David Urquhart had some not very good reviews. But now the David Urquhart Brand has been taken over by Alfa travel who use leisureplex hotels and they are so much better.
David Urquhart only pick up in Scotland now .and Alfa travel the rest of the UK

[David urqaurt] booked tour to the isle of wight to the bayshore hotel booked seat's on the bus then got letter from tour company saying that the the seat we had book where canciled and no one has to sit there due to the virus when we got on the bus we where appalled to find other people where sitting in the seat we had booked.when we got to the hotel the room we booked a ground floor room as there was no ground floor rooms in the hotel and they put us on 3d floor of the hotel reception staff were most unhelpfull

my holiday was on the 1st june, i was not even told it was cancelled never mind my deposit back

Today was a sad day indeed
taking a call from their offices, in regards to the return of my deposit, for a coach holiday later this year !
Such sad news for what has happened to them, due to this horrible pandemic !
Spent numerous happy times, on many many coach holidays down the years to all corners of the country !!
Terrible news for them !
Also the lady l spoke with on the phone, has been the same lady whom has taken my booking all these years !
I wish them all the best of luck for the future and so very sorry, the journey has came to an end !!

** from Alex Le Grice

Channel View Hotel, Sandown, Isle of Wight. The Managers of the Hotel were less than helpful in so many ways. On arrival, no-one was there to assist the older or more frail guests with their luggage. We were all told there was no lift to any of the hotel floors but I found out the following evening that a lift did exist that went to the first floor. There were very unfriendly, "hostile" notices on the hotel notice board warning people what they must do, i.e. if a guest brought food or drink into their room they would be expelled from the hotel, immediately, without refund [ I took photos of the notices on this board]. I was not allowed to sit with people I had made friends with on the coach eve there was room on their dining table and they wished me to join them but was placed in the corner of the dining room on a table for ONE so I couldnt share my meal times with anyone. Happy Hour was dispensed with although it was mentioned for this holiday in the David Urquhart brochure. On one occasion when I stayed out later than TEN P.M. I could not gain access to the hotel despite ringing the number given on the hotel notice board. After 20 minutes of trying someone from the hotel answered; they were very grumpy. It was 11.30 at night and the key I had been given didnt give me access to the front of the building. The t.v. in my room was so high up on the wall and so small that it was impossible to watch it.

Holiday to remember
My mother and me went to Torquay in May 2019,the driver Tom was fantastic nothing was too much bother. The hotel was dated but very clean and comfy, meals were good and plenty of it. Tours were good. Had such a great time soon as we got home we booked a holiday to Eastbourne for the September.
Many thanks to you all at David Urquhart Travel

David urquart holidays,, no thanks, won’t give us our money back after our short trip holiday to Poland was cancelled,, keep phoning emailing,,getting no where,, avoid this company at all cost!! You have been warned !!

I booked the Scotland trip but was cancelled they did ring me once but unfortunately missed them as came off night shift
Emailed them no response
Trying to get hold of them unfortunately a nightmare
Please we know you're under pressure like us all but keep in contact with you're clients
Disappointed with you at present
Would like a refund too.
Janette Griffiths
Newport. Gwent.

Firstly there should be option of not ticking any stars before writing a review that's how bad my experience has been with Urquart travel ..my trip was cancelled an hour after I paid/ booked due to the Corona virus..received a phone call from Urquart apologising and that I would be refunded the next day but I'm afraid after numerous
tele calls emails to Urqhuart travel I have hit a brick wall Urquart are not even responding to emails..still no refund a month after it was offered..i am a widow with 2 dependant children furloughed from work and in financially difficulty..Urquart through tele calls / emails are aware of this but still to receive any fjrm of communication from them never mind a refund ..SHOCKING..I for one wont be booking another Urquart trip again and I advise anyone contemplating on booking one in future to take into consideration their lack of Customer Service in this matter.

Just on way back from from Scarborough for paddys night. It was fantastic. The driver andy was most helpful with us all. Especially mum whos 85. Would definetely recommend. Thankyou again

We have just come back from the trip to Scarborough and Whitby, firstly I must say that the Boston Hotel, Scarborough was spotlessly clean, the food although plain fare was lovely, dining staff great; the downside was the amount of stairs, but there is a two man lift available.
The bus journey was not so enjoyable, we were three hours before we even left Scotland picking people up, they must know that at 8am in the morning it is rush hour and delays getting from Glasgow, to East Kilbride, Hamilton, Bathgate, Livingston, and Edinburgh, all in we were over 8 hours on the bus, with a few hairy moments going through the hills of the Borders, it was the same coming home, with a frightening near miss in the middle of Edinburgh.
It’s sufficient to say that although I have gone on many a bus tour in my life, I will never go on another one, could hardly enjoy the time away worrying about the journey home.

I book coach holidays a few times a year and take my mum (71 yrs old)
We decided to book a Hogmany trip to Scotland wanting something a little bit special.. the Itenary sounded amazing.. which is why we booked

We had a few issues at Hotel regarding seating on an evening and especially for New Year

What a disaster... The itenary was changed without notice.. we expected a disco.. ceildh music and a New Year Experience

What we got was some drunk entertainer who refused to play anything but heavy metal music.. bearing in mind the average age of guests was around 70 yrs old

Guests abandoned celebrations and retired early to their rooms

The entertainer got extremely drunk and his abusive language was appalling

I am not naming the Hotel as my issue does not lie solely with them .. it lies with Customer Services at Urquart when i complained!

They took no responsibilty at all even though our contract was with them.. they passed the blame totally to the Hotel who have solely made an effort to rectify this ( so far)

Apparently .. according to Customer service ..you can book a
Trip based on an itenary which can be changed by the Hotel at thier discretion without notice

Point being how can i book again knowing i can spend £340 And not be guaranteed to receive what i pay for...

Never again will i use this company i find their customer service skills aggressive and non compliant.. nor taking any responsibilty for this huge fiasco who knows what you will get for your money

I have read many Hogmany reviews .. and seems it was the same in many different places and probably will continue since i again say they take NO reaponsibilty for their guests complaints or to ensure their guests enjoy their experience that they pay for!

Oh they did give us £40 .. which equated to 10% of our ruined New Year Trip !

Disgraceful!

MY WIFE AND I HAVE JUST RETURNED FROM A FIVE DAY HOLIDAY, STAYING IN THE BOSTON HOTEL SCARBOROUGH..WE HAD AN ENJOYABLE TIME,OUR DRIVER MARK WITH HIS OWN BRAND OF HUMOUR, AND KNOWLEDGE KEPT US FROM WEARYING ON OUR TRAVELS,
ALL IN ALL A REAL VALUE FOR THE MONEY HOLIDAY.

Escape to the highlands, based at small village of Garve.
Traveled to Garve from Aberdeen pickup , we had a perfect trip with our drive Graham how truly added to our experience ! Food at Garve was just perfect with so much choice, all we could have wanted & staff are lovely , we had entertainment on 3 nights & 2 day excursions !The Hotel itself is an old hotel with nice firm beds new pillows & good quality sheets & towels & plenty hot water.
Couldn't ask for more ,Value for money overall 5 star , can't wait to book another ,

Christmas 5 day break hotel room and communal areas freezing food ok staff very attentive evening entertainment not at all entertaining bus journey home was an absolute joke problem with water pump then door wouldn’t stay closed but the driver keep going think that would have been a safety issue considering it kept opening on the motorway we have another holiday booked in March with obviously we’ve cancelled after this experience but believe it or not Urquhart aren’t paying back my deposit obviously they need it more than me